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Umbral, a Curio Collection by Hilton

4.5 star property

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Photo gallery for Umbral, a Curio Collection by Hilton

Lobby
Outdoor pool
Suite, 1 Bedroom, Balcony | Living area
Outdoor pool
Suite, 1 Bedroom

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pool
  • Pet-friendly
  • Bar
  • Gym

Explore the area

Map
Calle de Venustiano Carranza 69, Centro Historico, Mexico City, 06000
  • Zócalo
    ‪7 min walk‬
  • Palacio de Bellas Artes
    ‪10 min walk‬
  • Paseo de la Reforma
    ‪4 min drive‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪21 min drive‬

Room options

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed

Down duvets, in-room safe, individually decorated, desk

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Single Beds (Indoor Balcony)

Down duvets, in-room safe, individually decorated, desk

Room, 2 Single Beds (Indoor Balcony)

  • 28 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom, Balcony

Suite, 1 Bedroom, Balcony

Suite, 1 Bedroom, Balcony

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Down duvets, in-room safe, individually decorated, desk

Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Indoor Balcony)

Room, 1 King Bed (Indoor Balcony) | View from room

Room, 1 King Bed (Indoor Balcony)

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower)

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed

Premium Suite, 1 King Bed

Premium Suite, 1 King Bed

  • 51 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Breakfast, lunch, dinner served; Mexican cuisine

Zocalo Central & Rooftop Mexico City

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
4.9 out of 5, Exceptional, (2360)
The price is €118
for 1 room
includes taxes & fees
14 May - 15 May
Zocalo Central & Rooftop Mexico City

About this property

Umbral, a Curio Collection by Hilton

Luxury hotel with bars and a fitness center
Along with an outdoor pool, this smoke-free hotel has a restaurant and 2 bars/lounges. Additionally, a fitness center, a snack bar/deli, and a rooftop terrace are onsite. Change of towels is available on request.
Umbral, a Curio Collection by Hilton offers 59 accommodations with MP3 docking stations and espresso makers. These individually decorated accommodations have separate sitting areas. Beds feature down comforters. 42-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.

This Mexico City hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
Umbral, a Curio Collection by Hilton's great location gets high marks from our customers. During your stay, you're just a quick walk from Zócalo. Features include 2 bars, an outdoor pool, and a restaurant. This property offers pet-friendly amenities like food and water bowls.
  • Enjoy a bite to eat at the restaurant
  • Full breakfast served daily for a fee
  • WiFi for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • Within a 15-minute walk of Zócalo and Palacio de Bellas Artes
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Umbral, a Curio Collection by Hilton offers its guests an outdoor pool, a hot tub, and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges.

Business amenities include a business center and 3 meeting rooms. Event space at this hotel measures 19600 square feet (1821 square meters) and includes conference space. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Umbral, a Curio Collection by Hilton.

This 4.5-star Mexico City hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 11:00 AM.
Terraza Umbral Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Terraza Umbral Bar - This rooftop bar serves brunch, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 10 per 24-hour period)

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 per person
  • 2 bars/lounges
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Terraza Umbral Bar
  • Terraza Umbral Restaurant

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 19,600 square feet of conference space
  • 3 meeting rooms
  • Business centre

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • MP3 dock
  • Pay films

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: USD 60
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per night, plus a deposit of USD 50.00 per day
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lbs per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 15 per person
  • Fee for in-room wireless internet: USD 10.00 per 24-hour period (rates may vary)
  • Pet deposit: USD 50.00 per day
  • Pet fee: USD 25.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 60 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Umbral Curio Collection Hilton Hotel Ciudad de Mexico
Umbral Curio Collection Hilton Hotel
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Umbral, a Curio Collection by Hilton Hotel Mexico City

Umbral, a Curio Collection by Hilton Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 242 out of 315 reviews
Rating 8 - Good. 45 out of 315 reviews
Rating 6 - Okay. 10 out of 315 reviews
Rating 4 - Poor. 10 out of 315 reviews
Rating 2 - Terrible. 8 out of 315 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, very clean, unlimited free water, absolutely great concierge staff. My only issue was temperature control in the room. The thermostat did not seem to be working. At night outside temperature went down to 2 degrees C and it was impossible to sleep without a portable heater by the bedside. I do wonder if the rooms stay cool during the hot months.
Stayed 4 nights in Jan 2025

10/10 Excellent

Christine Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff, especially the folks at the front desk, who were very accommodating. Special shout-out to concierges Erik and Alex, who were beyond helpful. Also appreciated the daily room service.
Stayed 14 nights in Jan 2025

10/10 Excellent

Robert Furlow

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

Jessu, Fremont

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay near the Zocalo! I highly recommend it! Very friendly staff that are willing to help anytime of the day!
Stayed 3 nights in Jan 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Unique hotel with old world charm and every convenience. The location is perfect and the staff is extraordinary. We have no spanish but the desk, concierge, housekeeping and wait staff are so kind. They helped us have an incredible vacation.
Stayed 6 nights in Jan 2025

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed my long weekend stay at this property. It has a central location near museums and other tourist sites. It was a convenient and walkable area. The staff were all very pleasant and welcoming. I was greeted every time I walked through the lobby. Cleaning staff were also very pleasant and friendly. I enjoyed a meal at Padua. The food and staff were excellent.
Stayed 4 nights in Jan 2025

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Jessi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best

Amazing location !!The staff was very helpful Manuel went out of his way to help .Its perfect .
Stayed 1 night in Jan 2025

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this hotel centrally located with friendliest staff can’t say enough job well done Umbral great stay thank you also loved Mexico City
Stayed 5 nights in Dec 2024

10/10 Excellent

raul

Travelled with family
Liked: Amenities
great place to stay , friendly , hellpful
Stayed 4 nights in Dec 2024

10/10 Excellent

Yesenia

Stayed 4 nights in Nov 2024

6/10 Okay

Julie Michelle

Stayed 7 nights in Oct 2024

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location!
Stayed 3 nights in Nov 2024

10/10 Excellent

Oya, New York

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the employees was very friendly . Room was cold first night but they gave us heater .
Stayed 3 nights in Nov 2024

10/10 Excellent

Aigerim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I enjoyed staying in Umbral, this boutique hotel by Hilton has a great location, nice interior and great staff. The only thing was the sounds from turning on or off water and A/C. I guess it’s because of the old pipes.
Stayed 3 nights in Nov 2024

8/10 Good

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, property is in great shape and great service and love the aesthetics of the design. Paxia restaurant was a nice surprise. Great food and service. Jacuzzi was not hot enough and lighting in the rooms is a bit too dim for me - especially bathroom vanity. 4 nights was a tough go without brighter lighting.
Stayed 4 nights in Nov 2024

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

8/10 Good

Marwen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tout était parfait (hôtel propre et agréable et personnel sympathique) sauf le bruit des sirènes la nuit car nous y étions avec notre bébé. La chambre donnait sur la rue peut-être que de l'autre côté c'est moins bruyant...
Stayed 7 nights in Nov 2024

10/10 Excellent

Cody

Stayed 1 night in Oct 2024

2/10 Terrible

Benjamin

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Pretty horrible experience. Our room was next to the elevator, and there was banging on the wall every 1-3 minutes from 5am through 1am that sounded like a bowling alley. The hotel was full so we couldn't be transferred to another room. This meant we did not get sleep for 3 nights and our trip was essentially ruined, as we walked around the city like zombies. When I called the front desk to inquire, the staff member was very rude and told me to write down the feedback on the noise for them ... when I spoke with the General Manager, Nohemi, she addressed the noise and clarified that they were aware the elevator is making disturbing noise. She suggested that the technicians weren't able to come to the building for several days to fix it. I'm not entirely certain that the noise could be fixed, and suspect that they are aware certain rooms experience this noise but they are prepared to respond to complaints as they occur. If the elevator was making a noise like this due to issues, they should have shut the elevator down but the elevator continued to operate throughout the stay. Beyond the elevator issues, the rooftop staff was frankly abhorrent. We visited the rooftop twice during peak hours, and it was empty. The staff was sitting around in banquets with their noses in their phones and didn't even lift their heads to acknowledge or greet us. We walked around the entire space hoping to get some attention, yet no one made the slightest effort to tend to our needs. DO STAY HERE
Stayed 3 nights in Nov 2024

8/10 Good

Nimesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine for the first four days and then on the last night the wife and i woke up to bug bites. After emailing the GM he mentioned that our room had a window and is why we got bug bites but that cannot be since we kept that window closed. Just sucked it happened and didn’t sleep pretty much all night/morning!
Stayed 5 nights in Nov 2024

10/10 Excellent

Joaquin, Daly City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 5 nights in Oct 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Jaanai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five stars for Erik the concierge
Stayed 5 nights in Oct 2024