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Wyndham Garden Mexico City Polanco

3.5 star property
VIP Access

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Photo gallery for Wyndham Garden Mexico City Polanco

Reception
Exterior
Standard Room, 1 Double Bed
Terrace/patio
45-inch LCD TV with satellite channels, TV

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Breakfast available
  • Bar
  • Parking available
  • Gym

Explore the area

Map
Leon Tolstoi 22, Mexico City, 11590
  • Chapultepec Park
    ‪8 min walk‬
  • Angel of Independence Monument
    ‪16 min walk‬
  • U.S. Embassy
    ‪17 min walk‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪28 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite, 2 Double Beds

Deluxe Suite, 2 Double Beds

Deluxe Suite, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Double Bed, Non Smoking

Room, 1 Double Bed, Non Smoking

Room, 1 Double Bed, Non Smoking

  • 35 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 2 Double Beds, Non Smoking

Suite, 2 Double Beds, Non Smoking

Suite, 2 Double Beds, Non Smoking

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Queen Bed, Non Smoking

Suite, 1 Queen Bed, Non Smoking

Suite, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

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About this property

Wyndham Garden Mexico City Polanco

Hotel with a fitness center, a short walk to Paseo de la Reforma
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and valet parking. Housekeeping is available on request.
Wyndham Garden Mexico City Polanco offers 96 accommodations with washers/dryers and safes. Beds feature down comforters. 45-inch LCD televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Wyndham Garden Mexico City Polanco. During your stay, you're just a quick walk from Paseo de la Reforma. Free WiFi in public areas, a restaurant, and a gym are available.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • English breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym and bike rentals
  • Guests have great things to say about the helpful staff and the location
  • Just a 3-minute walk from Paseo de la Reforma and 8 minutes by foot from Chapultepec Park
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 645 square feet (60 square meters) and includes conference space. A fitness center, a terrace, and multilingual staff are also featured at the business-friendly Wyndham Garden Mexico City Polanco. For a fee, parking is available.

This 3.5-star Mexico City hotel is smoke free.

For a fee, guests can enjoy English breakfast daily from 7:00 AM to 11:00 AM.
Wyndham Garden Mexico City Polanco has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered valet parking on site (MXN 148 per night)

Food and drink

  • Daily English breakfast available 7:00 AM to 11:00 AM for a fee: MXN 280 for adults and MXN 280 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Gym
  • TV in common areas

Family friendly

  • Free cot
  • In-room washer/dryer
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 645 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 45-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10 PM
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Wyndham Garden Mexico City Polanco

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately MXN 280 for adults and MXN 280 for children
  • Covered valet parking fee: MXN 148 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Wyndham Garden Hotel Mexico City Polanco
Wyndham Garden Mexico City Polanco
Wyndham Mexico City Polanco
Wyndham Garden Mexico City Polanco Hotel
Wyndham Garden Polanco Hotel
Wyndham Garden Polanco

Wyndham Garden Mexico City Polanco Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 546 out of 1001 reviews
Rating 8 - Good. 280 out of 1001 reviews
Rating 6 - Okay. 93 out of 1001 reviews
Rating 4 - Poor. 41 out of 1001 reviews
Rating 2 - Terrible. 41 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mauricio

Stayed 2 nights in Dec 2024

10/10 Excellent

Abhijit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checkedin, the bedsheets had stains but was quickly rectified by the housekeeping staff. Overall we had a good experience.
Stayed 1 night in Dec 2024

4/10 Poor

Helen

Disliked: Staff & service
Hotel service is not good
Stayed 8 nights in Dec 2024

6/10 Okay

Verified traveller

The staff in the reception-not helpfull. They don't know even how to get to the most central turists sites..Not nice. Bad servise in the recepcion. Torn towels!
Stayed 2 nights in Dec 2024

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Bajo nivel del equipo de recepcion.Parte de las toallas estaban se deshacian. La ventana no se podia abrir.. y no laareglaron poe toda la semana.El servicio del moso y Patrisia la limiadora, excelente.No volveremos
Stayed 4 nights in Dec 2024

10/10 Excellent

Sergio

Stayed 2 nights in Dec 2024

10/10 Excellent

Omar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2024

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was A
Stayed 2 nights in Nov 2024

10/10 Excellent

Amorliz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t get any type of welcome benefit as a VIP member, the front desk was very curt and to the point. However, the restaurant staff is absolutely fantastic, the food and drinks were great. They were extremely welcoming. The view of the castle is a plus. Thank you!
Stayed 4 nights in Nov 2024

10/10 Excellent

jaime

Stayed 2 nights in Nov 2024

8/10 Good

BERENICE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una excelente opción
Stayed 1 night in Nov 2024

10/10 Excellent

Hector

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and great location!
Stayed 4 nights in Nov 2024

8/10 Good

Morella

Business traveller
Liked: Cleanliness, staff & service
The towels in the room are in terrible conditions, old and torn.
Stayed 2 nights in Nov 2024

2/10 Terrible

Savannah

Travelled with family, Travelled with group
Disliked: Staff & service
I think the check in experience told us exactly what we needed to know at this property. At check-in, agent couldn’t find our reservation. Instead of communicating what he was doing, he just stayed silent and we were left confused what was going on. while we were waiting Another guest jumped in front of us and he assisted her and that was really rude because we still didn’t know whether we had a room or not. When we got to our room, there was dust bunnies and stains on the sheets. Throughout our stay in the room, the AC said it was cooling, but it never did leaving the room dry and hot. Because of this everyday, I woke up with a bloody nose. The plugs would go in/out and so we couldn’t charge our devices or use our hot hair tools. one of the guest in the room with me had to check into another hotel because of how uncomfortable it was leading us to waste more money on rooms for our trip was an inconvenience. When we went downstairs to what was going on no one cared. We were told the manager was in a meeting and we could wait for him but again that was an inconvenience. We were not allowed to get more than one key for the room, and there was three guest, again an inconvenience. Just felt that the entire state of this property no one had urgency to help or any customer service skills. With that being said we will not be returning to this property or any property under this brand. The only perk of this property is the bellman BRYAN who was angel and very helpful.
Stayed 4 nights in Nov 2024

4/10 Poor

Laura R

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Luis

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 3 nights in Sep 2024

10/10 Excellent

Cone Sergio

Business traveller
Stayed 4 nights in Oct 2024

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in Sep 2024

4/10 Poor

Luis Diego

Stayed 3 nights in Sep 2024

10/10 Excellent

Michael, brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and a short walk away from chapultecpec
Stayed 2 nights in Sep 2024

2/10 Terrible

Andres

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Thanks Bryan and all staff
Stayed 9 nights in Sep 2024

2/10 Terrible

DANIEL ALFREDO

Stayed 1 night in Aug 2024

8/10 Good

Navor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was smaller than described, but the location is excellent.
Stayed 4 nights in Aug 2024

6/10 Okay

Juan

Liked: Staff & service
Disliked: Amenities
Smells bad, floor was clean but old, bed was ok, and air conditioning was either full on or off.
Stayed 1 night in Sep 2024