2/10 Terrible
Rosa
Travelled with family
11 Aug 2025
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
The staff was insulting from the beginning, I arrived early, at 11:45 am, and they told me there were no rooms available until 3 pm, so my kid just sat in the lobby and waited. I noticed everyone else was getting their room, but I didn’t say anything. Around 1:30 pm I asked again if there was any room ready for me, and the front desk attendants both looked at me and gave me a very despicable look as if I was asking for something free and impossible, so I just sat again. But around 2:30 or 2:45 I noticed they were giving room to just any guest but me, at that point I was very mad because I noticed what was going on(I'm Latina and brown skin) everyone else who got a room was either Italian or white American. When I complained the girl at the front desk told me that I book a cheap room and that was the reason I was not getting a room, I asked her to upgrade me because me and my son were exhausted, she was mad about the fact that I was able to pay for a better room, so basically she just wanted me and my son to be uncomfortable the longest possible. Finally she decided to give me a room, and purposefully she gave me one without AC, so I went downstairs and at this point I asked for a refund, she said it was not possible, finally someone heard me getting irritated and the finally gave me a decent regular room, so basically there were rooms available since I got there she just didn’t want to give me the room. Do not go to this hotel if you are Latina, or not white.
Rosa
Stayed 1 night in Aug 2025
