2/10 Terrible
Jane W., Chicago, USA
14 Jul 2025
Disliked: Cleanliness
We were heading to Milwaukee to celebrate our mother’s 70th birthday, but the weekend started with unexpected stress. Last-minute cancellation right before arrival. Would not recommend. We booked this property two months in advance for a night during a busy Harley Davidson Homecoming weekend in Milwaukee. The night before our stay, we still hadn’t received any check-in details. I messaged the contact person and never got a response.While we were already on the way to Milwaukee, we called the property manager. She told us she assumed our reservation had been canceled because the listing was also posted on platforms and had been rented out. We only received the confirmation email right after we booked. We had never received cancellation notice, no refund, and no communication prior to the stay until we followed up ourselves. She said she’d call us back, and shortly after, we got a cancellation notification—just hours before check-in. No apology. Nothing. Absolutely disgracefully handled.I called again and never received an apology, not my problem attitude or any help finding a new place. Thankfully, no one flew in, and we were able to scramble and find three hotel rooms in town very last minute. They did cost more than what we originally planned, but we had no choice.The situation was unprofessional and stressful. I would not recommend booking this property based on our awful experiende. Avoid!
Jane W.
Stayed 1 night in Jul 2025