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MainStay Suites MSP Airport - Mall of America

2.5 star property

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Photo gallery for MainStay Suites MSP Airport - Mall of America

Lobby
In-room safe, desk, iron/ironing board, free WiFi
Courtyard
Lobby
Lobby

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
1321 E 78th St, Building A, Bloomington, MN, 55425
  • Place, Great Wolf Lodge Water Park
    ‪5 min walk‬
  • Place, Mall of America
    ‪16 min walk‬
  • Place, Nickelodeon Universe
    ‪19 min walk‬
  • Airport, Minneapolis, MN (MSP-Minneapolis - St. Paul Intl.)
    ‪8 min drive‬

Room options

View all photos for Suite, 2 Double Beds, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Suite, 2 Double Beds, Non Smoking

7.8 out of 10
Good
(7 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Double Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 Double Bed, Accessible, Non Smoking (Efficiency)

In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 Double Bed, Accessible, Non Smoking (Efficiency)

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 2 Double Beds, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Suite, 2 Double Beds, Non Smoking

  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Suite, Multiple Beds, Non Smoking

  • Sleeps 2
  • 1 King Bed and 1 Queen Bed

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About this property

MainStay Suites MSP Airport - Mall of America

An indoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and a free airport shuttle are also provided. Other amenities include self parking, coffee/tea in a common area, and dry cleaning. Housekeeping is available on request.
MainStay Suites MSP Airport - Mall of America offers 279 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with cable channels. Kitchenettes offer refrigerators, microwaves, and dishwashers. Bathrooms include bathtubs.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness center.
During your stay at MainStay Suites MSP Airport - Mall of America, you're just a quick walk from Great Wolf Lodge Water Park. Enjoy features like free WiFi in public areas and a free roundtrip airport shuttle, plus an indoor pool.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Self parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include a gift shop, laundry facilities, and an elevator
  • Onsite recreation includes a gym
  • Just a 3-minute drive from Mall of America and a few minutes from Nickelodeon Universe
  • Free airport shuttle service
There's a restaurant on site. Public spaces have free WiFi. MainStay Suites MSP Airport - Mall of America offers its guests an indoor pool and a fitness center. A roundtrip airport shuttle is free (available 24 hours). The business-friendly MainStay Suites MSP Airport - Mall of America also features gift shops/newsstands, coffee/tea in a common area, and laundry facilities. Parking is available for a fee.

This Bloomington hotel is smoke free.

Outback Steakhouse - Onsite restaurant. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle at scheduled times
  • Parking on site (USD 20 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Outback Steakhouse

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Dining table
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible airport shuttle
  • Front entrance ramp
  • Hardwood flooring in room
  • Lift (86 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Private bathroom
  • Towels provided

Entertainment

  • 43-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Dishwasher
  • Kitchenette
  • Microwave
  • Refrigerator
  • Toaster oven

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts debit cards and mobile payments; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
MainStay Suites MSP Airport - Mall of America offers transfers from the airport. Please contact the property at the number on the booking confirmation on arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

MainStay Suites
MainStay Suites MSP Airport Mall of America
MainStay Suites MSP Airport - Mall of America Hotel
MainStay Suites MSP Airport - Mall of America Bloomington
MainStay Suites MSP Airport - Mall of America Hotel Bloomington

MainStay Suites MSP Airport - Mall of America Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 55 out of 161 reviews
Rating 8 - Good. 36 out of 161 reviews
Rating 6 - Okay. 30 out of 161 reviews
Rating 4 - Poor. 23 out of 161 reviews
Rating 2 - Terrible. 17 out of 161 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Steven E

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was fine but we ordered a king bed and got doubles. Room was a long walk away from the elevator. We had 4 large suitcases as we were leaving for 3 months.
Stayed 1 night in Dec 2025

2/10 Terrible

Deborah

Stayed 1 night in Nov 2025

4/10 Poor

BreAnna

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dingy, dirty and not updated like the photos showed.
Stayed 1 night in Nov 2025

2/10 Terrible

chris

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was 2nd time staying here 1st time was bad n they asked us to give them another shot so my wife n i did and this time was worse than the 1st time. We booked a king bed ended up w 2 double beds. Hallways smelled horrible and had trash down Hallways. Found dirty used wash cloths still hanging from shower rod in bathroom. Hot water didnt last long in the shower. 1 of the beds was right up against the refrigerator and stove top area of room. Staff was not friendly and seemed liked they didnt care when i addressed these issues with them. Would not recommend to anyone to stay here.
Stayed 2 nights in Nov 2025

10/10 Excellent

Laura

Liked: Cleanliness, property conditions & facilities, room comfort
It was clean and the kitchen looked like it was set to get used.
Stayed 1 night in Nov 2025

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to MSP and MOA, super great shuttle service provided
Stayed 4 nights in Jul 2025

10/10 Excellent

Edward

Stayed 1 night in Oct 2025

6/10 Okay

Shelby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked for the MainStay Suites side of the hotel and was given a room on the Comfort Inn side as there was no availability. A bit frustrating, but a room is a room. First room given had an AC unit that absolutely could not keep up with the heat outside. After one night, we couldn't tolerate it anymore and talked to the front desk and they were able to move us to a room with working AC no problem. Rooms were relatively clean and staff was very friendly.
Stayed 3 nights in Jun 2025

4/10 Poor

Roger

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Good on the outside not so much on the inside

Hotel looks great from the outside but not so much on the inside especially when you get to your room it look like somebody had a hair coloring party in the bathroom the countertops are all stained with red and white what appears to be hair dye there is what I hope is melted wax all over the nightstands and counters in the kitchenette and in the bathroom and there is a slight smell of urine close to the bathroom kind of nasty
Stayed 1 night in Sep 2025

4/10 Poor

Benjamin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
—The check-in process took 30 minutes, why? —The ice makers on floors 2, 3, and 4 did not work. No ice available. —In a room overlooking the parking lot with bright flood lights, there were no shades or drapes to block the light.
Stayed 1 night in Sep 2025

4/10 Poor

Bionca

Travelled with family and small children
My stay here was very inconvenient, when checking in the clerk charged my card 3x for 1 room and was told that there was nothing they could do until the payment posted which was very inconvenient. One of the beds in the room was broken. The hotel comes with free shuttle to and from the airport and to the mall however upon checkout almost missed my flight due to requesting a shuttle and an hour went by with no response. Overall my daughter enjoyed her birthday weekend , but I will never stay at this hotel again!
Stayed 2 nights in Sep 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms. Attentive staff
Stayed 3 nights in Aug 2025

2/10 Terrible

Abigail

Stayed 1 night in Aug 2025

6/10 Okay

Pearl

Disliked: Property conditions & facilities, room comfort
Not the best. Blankets had an odour I couldn’t get used to. Was on the Mainstay side. Older part I assume.
Stayed 5 nights in Aug 2025

6/10 Okay

John

Travelled with family
Liked: Property conditions & facilities, room comfort

Pay attention to detail

Food left in fridge, no cleaning 2nd day and ice machine not working’ not my fault’ quote from staff on reception
Stayed 2 nights in Jul 2025

8/10 Good

Jim

Liked: Staff & service
Stayed 1 night in Jul 2025

8/10 Good

JEWEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay for 1 night
Stayed 1 night in Jul 2025

10/10 Excellent

Dawn

Travelled with family
Liked: Amenities
Convenient and clean
Stayed 1 night in Jul 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good amenities, good location
Stayed 3 nights in Jul 2025

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities

Upgrade needed

Rooms need a upgrade. Staff was great but it was the dirtiest hotel we stayes at in our 2 weeks across the States.
Stayed 1 night in Jul 2025

4/10 Poor

Kasey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would not stay here again

We had 3 rooms for our family. Two of them were acceptable. The third room smelled of smoke, light switches did not work. The door was broken so slammed shut everytime you opened it. We paid extra to park 2 cars and use the airport shuttle. On our return trip we waited over an hour to get picked up. We had to call 4 times to get our Scheduled pickup on the return of our trip.
Stayed 1 night in Jun 2025

10/10 Excellent

Carol

Stayed 1 night in Apr 2025

6/10 Okay

Cassandra

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The room was spacious and clean however the safe in the room was not working. The drains were clogged. Me and my family went to the pool & we were told they ran out of towels so we had to walk to the room drenched. The customer service here could’ve been a lot better. It was just ok here. Good for a weekend only nothing more
Stayed 3 nights in Jul 2025

6/10 Okay

Amy

Liked: Staff & service
Stayed 1 night in Jun 2025