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SureStay Plus by Best Western Mobile I-65

2.5 star property

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Photo gallery for SureStay Plus by Best Western Mobile I-65

Reception
Desk, laptop workspace, iron/ironing board, free WiFi
Free daily continental breakfast
Lobby
Property amenity

Reviews

6.4 out of 10

Popular amenities

  • Gym
  • Housekeeping
  • 24/7 front desk
  • Breakfast included
  • Laundry
  • Parking included

Explore the area

View in a map
180 W Interstate 65 Service Rd S, Mobile, AL, 36608
  • Place, Dauphin Street
    ‪11 min walk‬
  • Place, Spring Hill College
    ‪13 min walk‬
  • Place, University of South Alabama
    ‪7 min drive‬
  • Airport, Mobile, AL (MOB-Mobile Regional)
    ‪15 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

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includes taxes & fees
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About this property

SureStay Plus by Best Western Mobile I-65

Hotel in Mobile with free breakfast and a fitness center
A fitness center, a 24-hour business center, and coffee/tea in a common area are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, a meeting room, and laundry facilities are onsite.
SureStay Plus by Best Western Mobile I-65 offers 94 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Mobile hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the helpful staff at SureStay Plus by Best Western Mobile I-65. During your stay, you'll be within walking distance of Dauphin Street. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Amenities include a 24-hour business center, meeting rooms, and laundry facilities
  • Onsite recreation includes a gym
  • 6 minutes by car from University of South Alabama and 11 minutes from Mobile Bay
WiFi is free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Free breakfast is available daily. A fitness center, a vending machine, and coffee/tea in a common area are also featured at the business-friendly SureStay Plus by Best Western Mobile I-65. Free self parking is available.

This Mobile hotel is smoke free.

Guests are served free continental breakfast daily from 6:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 7 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (122 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Comfort Inn Hotel Mobile
Comfort Inn Mobile
Surestay Plus By Mobile I 65
Comfort Inn I 65 at Airport Blvd
SureStay Plus by Best Western Mobile I 65
SureStay Plus by Best Western Mobile I-65 Hotel
SureStay Plus by Best Western Mobile I-65 Mobile
SureStay Plus by Best Western Mobile I-65 Hotel Mobile

SureStay Plus by Best Western Mobile I-65 Reviews

Reviews

6.4
Rating 10 - Excellent. 106 out of 317 reviews
Rating 8 - Good. 51 out of 317 reviews
Rating 6 - Okay. 44 out of 317 reviews
Rating 4 - Poor. 32 out of 317 reviews
Rating 2 - Terrible. 84 out of 317 reviews

6.2/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Theresa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room they checked us into, had used soap on the sink, dirty bedding, and filthy floors. The trashcan appeared to have had vomit in it. The smell of smoke was nauseating. We requested another room. Again, floors were filthy. There were dried up dead roaches on the floor. The bedding didn’t appear to have been changed, as well. A/c did not work. At this point, i told Them i wanted a full refund. They told me i had to request it through Expedia. Expedia was not able to get in touch with the property manager after 3 days of trying and eventually informed me that i would NOT get my refund. DO NOT GO TO THIS PLACE! It’s disgusting! And they are thieves.
Stayed 3 nights in Jul 2025

10/10 Excellent

Chance

Stayed 1 night in Jul 2025

2/10 Terrible

Sayth

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
You get what you pay for, but I got a room that toilet bowl was black, no toilet paper. In other words I got a room that was not clean. I had two rooms and I guess they do not clean your room while you are staying, If you request your room to be clean, you need to be in the room. I still requested and did not get anyone. I requested at least towels and did not get them either until I asked twice.
Stayed 2 nights in Jul 2025

2/10 Terrible

benito

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
it was horrible in all regards
Stayed 1 night in Jul 2025

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

Shawn

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upon arrival entering the room smelled of mildew, noticed the fitted sheet on the bed had multiple tears in it. Both back doors, where the majority of the parking is located or non-operational. Breakfast is a joke. Staff is unfriendly and seems like they don’t even wanna be there. Room was lacking, simple amenities, i.e. wastebasket, and when asked for a waste basket front desk, staff seemed inconvenienced.
Stayed 6 nights in Jul 2025

2/10 Terrible

Amanda

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked ahead on our trip. I read previous reviews and thought it would be ok for the one night on our way through. It was NOT ok. The girl at check in was in a horrible mood. Check in was slow. The place was rundown, but it was like 2am and we had already paid for it. Figured it couldn’t be too bad. With two kids in tow we walked down the run down hallway. The “laundry” room had been kicked in. Our door was stuck and we had to body slam our way in. Immediately upon opening the door it smelled like rotten lettuce. It was for one night, the kids were half asleep so we figured it would be fine. Smells you can get used to, right? I refused to even go in the bathroom the place was gross. The carpet was sticky and damp, filthy, needed to be replaced years ago. The room was humid, so everything was damp and musty. We pushed through and tried to make it work. All night you could hear someone upstairs banging and dragging things around. We laid out our clothes and packed everything as much as we could so we could leave as fast as possible. Checkout was quick. No point in complaining to front desk staff they didn’t seem to care. According to the flyer in the room breakfast was supposed to include toast, yogurt, biscuits and gravy, etc. However their breakfast had a few pieces of bread, a couple of yogurt cups, and boiled eggs. We left and went to Waffle House (where I felt more comfortable to brush my teeth). I am completely disappointed in the Best Western brand.
Stayed 1 night in Jul 2025

2/10 Terrible

Jamisha

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not stay again.
Stayed 1 night in Jul 2025

2/10 Terrible

Patrick

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
There was only one pillow on the bed and one pillow that was shoved in the closet with some bizarre red stains….. Pretty sure the bed had some interesting stains as well, I just closed my eyes and tried not to think about it because I was exhausted, I tried to avoid thinking about the trauma of what those random stains could’ve been, I do know that they were red tinted….
Stayed 1 night in Jul 2025

4/10 Poor

Gregory, Mobile

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty and stunk like cigarettes. I left and requested a refund.
Stayed 2 nights in Jul 2025

4/10 Poor

Andrew

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking is in the back, however the door would not work so you had to walk to the front each time. Our first room was dirty, AC wasn’t working nor the mini fridge. The pull out couch would not pull out and had a sunken spot in the seat. The second room was cleaner however, the floors looked like they were not vacuumed.
Stayed 5 nights in Jul 2025

2/10 Terrible

Warren

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Trenton

Stayed 1 night in Jul 2025

10/10 Excellent

Rita

Travelled with family
Liked: Amenities, property conditions & facilities
I like this hotel because the doors are inside instead of outside. Also what they could have did better was have better Internet service but overall it’s a nice hotel.
Stayed 1 night in Jul 2025

2/10 Terrible

Sayth

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

2/10 Terrible

Enid

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
1. (Check in went smooth) 2. (Nice and patient staff.) 3. No Towels in the room. THANKFULLY WE HAD OUR OWN AND WALMART IS 5 minutes away 4. No Microwave although listed we should have one. 5. Mold on the shower curtain and ceiling Broken towel rack hangin off the wall. 6. The key cards to the door had to be reset everytime we left our room. Huge inconvenience 7. The back door where you park did not work with the key card. Someone always had a rock in the door. Major safety concern. 8. Broken ice machine that leaked all over the hallway floor 9. Room had strange odor 10. No breakfast although listed. 11. Curtains to the window stained and had a strong odor 12. (Shower water Nice and Hot) very dim lighting In The bathroom 13. Trash always over flowing in the hallway and vending area. 14. (Quiet hotel during the evening overall) 15. Thankfully we were on the first floor because the only elevator in the hotel was Out Of Order. I DON’T OFTEN GIVE NEGATIVE REVIEWS. I CREATE CONTENT AND THIS WAS THE MOST DEPLORABLE PLACE I HAVE EVER SEEN AND SLEPT. VERY DISAPPOINTED.
Molded shower curtain
Broken Towel Rack
Molded ceiling
Overflowing trash
Stayed 3 nights in Jul 2025

10/10 Excellent

Rose

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location and price
Stayed 1 night in Jun 2025

10/10 Excellent

Kermit

Liked: Room comfort
Disliked: Cleanliness
Nice stay, carpets in room needs to be shampooed, and thoroughly cleaned and checked had to get a new room, Housekeeper needs attitude adjustment front desk pregnant lady needed to be home attitude was understandable, but over all better than most rooms i stayed on that strip definitely 8 out of a 10
Stayed 2 nights in Jun 2025

2/10 Terrible

Austin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty

Upon arrival raw meat in fridge, air didn’t work properly was blowing heat whole time and dirty . Left after 10 minutes in room .
Stayed 1 night in Jul 2025

2/10 Terrible

Christopher

Disliked: Staff & service, property conditions & facilities
Waste of time and money. Had to buy our own towels because there was none clean after four hours of checking in.
Stayed 1 night in Jul 2025

2/10 Terrible

Simisola

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not relaxing- overall cleanliness is horrible May be the hotel could not afford to pay good cleaners. Toilet seat shifts- headboards have oily like stains all over- The bathroom corners dirty & rusty- and that was the second room we had - the first room we had the toilet didn’t flush- such a nightmare-glad we only needed couple of hours sleep to catch a flight. Couldn’t even take a shower because I was not sure what else could go wrong.
Stayed 1 night in Jun 2025

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2025

6/10 Okay

John

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

Earnest

Stayed 3 nights in Jun 2025