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Hotel Sapphire

3.5 star property

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Photo gallery for Hotel Sapphire

An indoor swimming pool with a bar area, surrounded by potted plants and outdoor umbrellas.
A seating area with a chair, a small table, and a potted plant.
A dining area with tables set for a meal, featuring a central floral arrangement, umbrellas, and a decorative table runner.
A restaurant with tables set for dining, a bar area in the background, and indoor plants.
A gym with various exercise equipment, including treadmills, stationary bikes, and weight machines.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Mwembe Tayari Road, Mombasa
  • Place, Mombasa Island
    ‪2 min walk‬
  • Place, Sikh Temple
    ‪2 min walk‬
  • Place, Shree Cutch Satsang Swaminarayan Temple
    ‪3 min walk‬
  • Airport, Mombasa (MBA-Moi Intl.)
    ‪11 min drive‬

Room options

View all photos for Superior Double Room

A hotel room with a bed, a desk with a chair, a television, and a painting on the wall.

Superior Double Room

9.0 out of 10
Wonderful
(13 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Suite

A hotel room with a bed, desk, chairs, and a TV.

Executive Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 36 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

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About this property

Hotel Sapphire

An outdoor pool, a restaurant, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include dry cleaning, a 24-hour front desk, and a front-desk safe.
Hotel Sapphire offers 56 air-conditioned accommodations with safes and complimentary toiletries. Rooms open to balconies. Accommodations offer separate sitting areas and include desks. Flat-screen televisions come with satellite channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us they enjoy the overall property condition at Hotel Sapphire. During your stay, you're just a quick walk from Mombasa Island. Enjoy features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front-desk safe, meeting rooms, and a terrace
  • Steps from Mombasa Island and Sikh Temple
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, a terrace, and dry cleaning/laundry services are also featured at Hotel Sapphire. Free self parking is available.

This 3.5-star Mombasa hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:00 AM.
Hotel Sapphire has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 10 for adults and USD 10 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • In-room cot
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • No lift

More

  • Smoking not allowed

Room amenities

Bedroom

  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 10 for adults and USD 10 for children
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Sapphire Mombasa
Sapphire Mombasa
Hotel Sapphire Hotel
Hotel Sapphire Mombasa
Hotel Sapphire Hotel Mombasa

Hotel Sapphire Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 63 out of 104 reviews
Rating 8 - Good. 26 out of 104 reviews
Rating 6 - Okay. 8 out of 104 reviews
Rating 4 - Poor. 2 out of 104 reviews
Rating 2 - Terrible. 5 out of 104 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice place to stay! We will definitely stay there on our next trip to Mombassa … a big thank you to the staff for the great service!
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel location to get to airport
Stayed 1 night in Apr 2026
Verified review

8/10 Good

kassim

Liked: Cleanliness, staff & service, amenities
Staff and clean rooms andfriendly atmosfriendly
Stayed 13 nights in Feb 2026
Verified review

8/10 Good

Anders

Liked: Cleanliness
Very good 3* hotel which could pass as a 4*
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Getinet Abay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cooperative staff, comfortable room. A good bar and restaurant.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Biniam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff n restaurant
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Margaret

Liked: Cleanliness
Wonderful service and staff
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

leonid

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect, the bed was super comfortable, big shower with hot water, every day different activity at the bar and the most important -all the staff is super nice, attentive and friendly, especially Emily from the customer care. Will be glad to come back again in the future.
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, amenities
The photos don’t do the rooms justice. Very comfortable and spacious. The staff are all very attentive and hospitable! Food at the restaurant was also lovely. AC is good and strong in the rooms to cool you down after a day in the Mombasa heat. Well above and beyond expectations for the price.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Javeed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great hotel

Outstanding value with top-notch service. Food was good and the rooms were very clean
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a walkable distance to the spice market and the old town. The staff was incredible, the room was spacious and the pool area was great for breakfast or to just relax. Special thanks to Laureen and Fahad
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Pilar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Sapphire surprised me at how big it was with good restaurants and excellent service. It was very convenient to the commuter rail station. I had a comfortable stay with a clean, air-conditioned room. I wish the government in Mombasa would do more to clean up the area around the hotel because the location could be a great place for all kinds of travelers and locals alike.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Frazier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for visitors. The staff is warm and the service was above average. Everyone is so helpful and kind.
Stayed 4 nights in Nov 2024
Verified review

10/10 Excellent

Domenyk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an excellent stay at The Sapphire. The service and hospitality were outstanding. My room was comfortable and the food was very good. The staff were friendly, attentive, and always willing to help. Sam at the front door and Brenda at the front desk were especially helpful in addressing my queries. Overall, I highly recommend The Sapphire to anyone looking for a quality stay and genuine hospitality.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Josephus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will recommend this property
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb hotel

A lovely clean hotel but without doubt the best experience was the quality of service by the staff where nothing was too much trouble. If you want quality service with friendly helpful staff then look no further that the Hotel Sapphire. I will definitely use this hotel when I return later in the year.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kindness of the hotel staff, and the staff went out of their way to make sure that their gas will satisfied very courteous.
Stayed 7 nights in Apr 2025
Verified review

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to sray in Mombasa. All of the staff were wonderful and very helpful.
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Anneke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Sapphire was a great place to stay. The experience was rather luxurious considering the affordable price.
Stayed 1 night in Jun 2023
Verified review

10/10 Excellent

Hans Evan Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordability, very friendly and helpful staff, good food and good proximity of the hotel to several important places in Mombasa. Most definitely staying at Sapphire Hotel the next time am in Mombasa.
Stayed 2 nights in Dec 2023
Verified review

10/10 Excellent

Janilia

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and accommodation was beautiful. The staff were amazing and incredible helpful. Thank you Gilbert for being so kind and for making my visit to Mombasa wonderful.
Verified review

10/10 Excellent

mary

Liked: Staff & service, property conditions & facilities
Great
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

Michael O

Liked: Staff & service, room comfort

Decent Hotel in central Mombasa

A decent hotel in a good location- close to city center. Staff were friendly and helpful. Every amenity in the room was working.
Stayed 1 night in Jan 2020
Verified review

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic service, very reasonable price.

Absolutely excellent service. We had a wonderful Swahili breakfast with a lovely server that explained every dish to us. It was very special and we would definitely stay at this hotel again. Very reasonable price for what we got as well.
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Earl

Liked: Cleanliness, staff & service, property conditions & facilities
Upgraded me to a suite, free of charge. Great experience, beautiful nice people. I will be back!
Stayed 2 nights in Mar 2025