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Sheratton Regency Hotel

3.5 star property

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Photo gallery for Sheratton Regency Hotel

Spa treatment
Spa treatment
In-room dining
Apartment, 2 Bedrooms | Extra beds
View from room

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Moi Ave, Mombasa
  • Place, Two Tusks
    ‪2 min walk‬
  • Place, Sikh Temple
    ‪8 min walk‬
  • Place, Mombasa Island
    ‪10 min walk‬
  • Airport, Mombasa (MBA-Moi Intl.)
    ‪12 min drive‬

Room options

View all photos for Twin Room

A hotel room with a bed, a television, a desk, and a chair.

Twin Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Double Room

A hotel room with a bed, a window, a sink, and a balcony.

Standard Double Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Double Room

Standard Double Room | Extra beds

Standard Double Room

7.2 out of 10
Good
(10 reviews)
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Twin Room

Twin Room

Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Extra beds

Apartment, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 6
  • 1 Double Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom

Apartment, 1 Bedroom

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Family Triple Room

  • City view
  • 1 bedroom
  • Sleeps 10
  • 4 King Beds
  • Free Wi-Fi

Apartment

  • 3 bedrooms
  • Sleeps 10
  • 1 Queen Bed, 1 Double Bed and 1 King Bed
  • Free Wi-Fi

Business Room, 1 Bedroom, City View

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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The price is €133
includes taxes & fees
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About this property

Sheratton Regency Hotel

An outdoor pool, a restaurant, and a bar/lounge are available at this hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a poolside bar, concierge services, and laundry facilities.
Sheratton Regency Hotel offers 57 air-conditioned accommodations with slippers and complimentary toiletries. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with cable channels. Bathrooms include showers and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Sheratton Regency Hotel, you're just a quick walk from Two Tusks. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Drinking and dining options include a restaurant, a poolside bar, and a bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include 2 meeting rooms, laundry facilities, and an elevator
  • Steps from Two Tusks and 7 minutes by foot from Holy Ghost Cathedral
There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

There are 2 meeting rooms available. The business-friendly Sheratton Regency Hotel also features an outdoor pool, concierge services, and laundry facilities. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Mombasa hotel.

Guests are served free buffet breakfast daily from 6:30 AM to 10 AM.
Sheratton Regency Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 2 meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Mobile key entry
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 11 AM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for KES 10.0 per day.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: KES 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Sheratton Regency Hotel Mombasa
Sheratton Regency Mombasa
Sheratton Regency
Sheratton Regency Hotel Hotel
Sheratton Regency Hotel Mombasa
Sheratton Regency Hotel Hotel Mombasa

Sheratton Regency Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 22 out of 97 reviews
Rating 8 - Good. 38 out of 97 reviews
Rating 6 - Okay. 18 out of 97 reviews
Rating 4 - Poor. 9 out of 97 reviews
Rating 2 - Terrible. 10 out of 97 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

ADEGBOYEGA ADESUPO

Liked: Cleanliness, staff & service, amenities
Th rooms where lovely, the staff where just amazing, polite and very helpful. Breakfast was just awesome and I recommend this hotel to anyone who wants to enjoy a warm hospitality.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot water, comfortable beds, and great breakfast. Friendly smiles.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Pride

Liked: Cleanliness, staff & service, room comfort
It was very clean and comfortable
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Kiefer

Liked: Cleanliness, property conditions & facilities
Hotel is great! Room is nice and clean. Staff is great and always there to help. Great stay overall. The location is also great!
Stayed 3 nights in Nov 2025
Verified

6/10 Okay

soren

Liked: Staff & service
Disliked: Cleanliness
small workspace
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Terence

Liked: Cleanliness, amenities, property conditions & facilities
The room, the staff and the beeakfast were all very good. My only criticism is rhe loudness of rhe adjoining Zero Club and the loudness of PA system for early morning prayers from the nearby mosque.
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Philip

Liked: Cleanliness, amenities, property conditions & facilities
Room is spacious and clean
Stayed 1 night in Dec 2025
Verified

8/10 Good

Mick

Liked: Cleanliness, staff & service, amenities
All was well.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Amy

Liked: Staff & service, property conditions & facilities
Nice room/ hotel and friendly staff
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Thilo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All friendly nice and clean - safe place - good breakfast, pool on top, fast and good service, appreciated and recommended
Stayed 1 night in Jan 2023
Verified

10/10 Excellent

JUSTINE ODION

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's actually calm nice and quiet .
Right at the reception
Stayed 4 nights in Jul 2025
Verified

8/10 Good

ADAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It a nice hotel with warm and friendly staff, Brian always makes you feel like you are the most important guest of the hotel with his warm and friendly demeanor.
Stayed 4 nights in Aug 2018
Verified

8/10 Good

Bob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place, good bed. good food
Stayed 1 night in Sep 2023
Verified

6/10 Okay

Feven

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to restaurants and shops
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and professional in accommodating me with any requests I had or needed
Stayed 9 nights in Feb 2024
Verified

8/10 Good

conny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing place

this place felt like a quiet oasis with a nice terrace and pool area, with high security with a guard at the gate who opens when you arrive,
Stayed 1 night in May 2024
Verified

8/10 Good

Svein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mombasa

Nice hotel, beautiful view from the roof pool
Stayed 2 nights in Feb 2023
Verified

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
I like being in the middle of town. Can go anywhere easily.
Stayed 2 nights in Jun 2023
Verified

6/10 Okay

Maija

Good air condioning

We stayed one night. Rooms were big and they were appropriate for a family. Good air conditioning. Location was handy.
Stayed 1 night in Mar 2024
Verified

6/10 Okay

Masud

Good central location on the island but loud music late into the night from nearby clubs disturbs sleep.
Stayed 2 nights in Oct 2023
Verified

8/10 Good

Abdulghani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good hotel despite bad neighborhood

I used the hotel for one night. Its overall very good and central however, the problem is the nightclub below of it which produce lots of sounds. So if you dont have deep sleep, then you risk, to have troubles of sleeping. The road also is not for below 18 years old
Stayed 1 night in Aug 2025
Verified

8/10 Good

Stanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility only provides breakfast and the other meals on order
Verified

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Lage
Stayed 6 nights in Mar 2023
Verified

6/10 Okay

lisa

Liked: Cleanliness, staff & service
Disliked: Amenities
Cockroaches. Moldy smelling. Night club connected to building. Heard loud fire works all night could have been firearms. Staff was friendly. Breakfast was tasty.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Gregory

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The name Sheratton (with double t) confused me with well known quality hotel owned by Marriott. There is no quality in this hotel. I didn't feel like even taking a shower. The only bright spot was the breakfast. I ordered Spanish omelette, my wife had sunny side up egg, but instant coffee because their coffee machine was broken. I got the expression from the description that it is 3-star hotel. It shouldn't have more than 1 star.
Stayed 1 night in Aug 2025