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The Royal Shaza Suites

2.5 star property

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Photo gallery for The Royal Shaza Suites

3 outdoor pools, open 7:00 AM to 6:00 PM, free pool cabanas
Interior
Snack bar
Premium bedding, memory-foam beds, in-room safe, individually furnished
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • On private beach
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Beach Rd, Shanzu, Mombasa, Mombasa County
  • Place, Bamburi Beach
    ‪6 min drive‬
  • Place, Mombasa Go-Kart
    ‪7 min drive‬
  • Place, Mtwapa Mall
    ‪8 min drive‬
  • Airport, Mombasa (MBA-Moi Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • Garden view
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Suite, 1 Bedroom, Ocean View

Premium bedding, memory-foam beds, in-room safe, individually furnished

Deluxe Suite, 1 Bedroom, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Suite, 2 Bedrooms, Ocean View

Premium bedding, memory-foam beds, in-room safe, individually furnished

Family Suite, 2 Bedrooms, Ocean View

  • Sea view
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Family Suite, 3 Bedrooms, Ocean View

Family Suite, 3 Bedrooms, Ocean View | Bathroom

Family Suite, 3 Bedrooms, Ocean View

  • Ocean view
  • 3 bedrooms
  • Sleeps 6
  • 2 King Beds and 2 Single Beds
  • Free Wi-Fi

View all photos for Luxury Studio Suite, Ocean View

Luxury Studio Suite, Ocean View

Luxury Studio Suite, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

The Royal Shaza Suites

Spend the day playing on The Royal Shaza Suites's private white sand beach then return to dine at one of the hotel's 2 restaurants. Change of towels is available on request.
The Royal Shaza Suites offers 93 air-conditioned accommodations with safes and coffee/tea makers. These individually furnished accommodations have separate sitting areas and include desks. Memory foam beds feature premium bedding. 43-inch flat-screen televisions come with digital channels and Netflix.

Bathrooms include bathrobes, slippers, bidets, and children's slippers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms and outdoor treatment areas. Services include deep-tissue massages, Swedish massages, facials, and body treatments.
During your stay at The Royal Shaza Suites, you'll be close to Bamburi Beach. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Free self parking
  • Drinking and dining options include 2 restaurants, a coffee shop, a swim-up bar, and a poolside bar
  • Take a swim in the 3 outdoor pools
  • Amenities include a front-desk safe, 2 meeting rooms, and conference space
  • Onsite recreation includes a private beach, a gym, and a playground
  • 12 minutes by car from Bamburi Beach and 6 minutes from Mombasa Go-Kart
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Bring your whole family to The Royal Shaza Suites for summer fun including 3 outdoor swimming pools, a children's pool, and a playground.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi is free in public spaces. This beach hotel also offers a fitness center and a garden. Free self parking is available.

Smoking is allowed in designated areas at this Mombasa hotel.

Guests are served free cooked-to-order breakfast daily from 6:30 AM to 10:00 AM. The hotel hosts a free manager's reception daily.
The Royal Shaza Suites has 2 restaurants on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free cooked-to-order breakfast available daily 6:30 AM to 10:00 AM
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Free daily manager's reception

Things to do

  • 3 outdoor pools
  • Children's pool
  • Fitness classes
  • Gym
  • Playground
  • TV in common areas

Family friendly

  • 3 outdoor pools
  • Children's pool
  • High chair
  • In-room cot
  • In-room microwave
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 1,776 square feet of conference space
  • 2 meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Spa

  • 2 treatment rooms
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Doorbell and phone notification
  • Front entrance ramp
  • Lever door handles
  • Lift (90 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bidet
  • Children's slippers
  • Dressing gowns
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Meal delivery service
  • Microwave
  • Paper towels

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at noon
Late check-in subject to availability

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • For stays on January 1, the total price shown includes a charge for a mandatory New Year's Day gala dinner.

Property is also known as

The Royal Shaza Suites Hotel
The Royal Shaza Suites Mombasa
The Royal Shaza Suites Hotel Mombasa

The Royal Shaza Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 16 out of 25 reviews
Rating 8 - Good. 5 out of 25 reviews
Rating 6 - Okay. 1 out of 25 reviews
Rating 4 - Poor. 1 out of 25 reviews
Rating 2 - Terrible. 2 out of 25 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

shadrack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to be clean staff are friendly everything is beautiful
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel😍
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was safe, quiet and the staff wonderful
Stayed 7 nights in Feb 2025
Verified

10/10 Excellent

Dazzle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best accomodation on my trip to Kenya!
Stayed 1 night in Jun 2025
Verified

8/10 Good

Mercy

Liked: Cleanliness, amenities
Great satff
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Ammar Ahmed Hassan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staf is great, the view from the roim an the pool is breathtaking.
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really loved our stay here! The staff was so accommodating especially Terry at the desk! The rooms were perfect. Access to beaches were close. Really beautiful hotel would recommend!
Stayed 6 nights in Feb 2025
Verified

8/10 Good

faustin

Liked: Amenities, property conditions & facilities
The property is good
Stayed 8 nights in Nov 2024
Verified

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs were so friendly and accommodative.the rooms are so spacious and very clean,with a very nice sea view.the food was so delicious and cooked to perfection.the bar and the restaurant staffs were very helpful and very kind..i enjoyed every moment and i am so greatful for the good services..thankyou Royal Shaza
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks a lot for all! You were very helpful! :-) Marion & John
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no complaints. The location is beautiful property will maintained staff very, nice and friendly I will recommend to my friends and I will return
Stayed 3 nights in Feb 2025
Verified

8/10 Good

Artoosh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it is a nice place to stay. The pool and the beach too warm to swim, to be refresh and they close the pooll at 6 PM instead of at least 9 PM like most places around the world.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Petra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super super super super nice hotel

Super nice stay in Royal Shaza suites, away from crowded places. It's a hidden gem. Super clean spacious rooms, nice gym, two pools (bigger and one smaller) and also a big lawn. Super friendly and helpful staff. Breakfast was really good, many options to choose. Even it's a bit further it's easy to go around. They had also one of the best massage, I suggest to try it. I would give a ⭐⭐⭐⭐⭐
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Ib

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got a very good offer to stay at the Royal Shaza suites and I am very happy to have chosen to stay here. The reception staff especially Emmanuel were very welcoming and helpful. I requested an early check in and early check out which were all accommodated for. The room was clean, spacious & quiet. I felt very safe at the property. The staff are very helpful and polite. I requested a very early breakfast for a few days which was accommodated for with no problem by the restaurant. Thanks to the chef and Charles, who served me almost every day of my stay. The laundry service are quick snd reasonably priced. There is a well equipped gym, several swimming pools, well maintained gardens and beach access to the ocean.
Stayed 9 nights in Mar 2025
Verified

4/10 Poor

Sundeep Singh

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Took 45 minutes for a cocktail to arrive and the bar worker continously kept the change prompting me to challenge his poor service. Not the best situation to be in while relaxing. Had another bar employee shout at my guest for not using a towel when none were in sight hidden behind the bar. Was asked several times by security "where I was going" like he is my dad. The employees think the hotel is a strict boarding school. Breakfast and the staff serving were absolutely amazing and are great representatives of the hotel. Maybe they could teach the staff at the bar/reception/security some customer service skills.
Stayed 8 nights in May 2025
Verified

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a unique and beautiful find! My only gripe is the yummy but limited breakfast on offer during my November visit. I've given it a 5 star as it's a well looked after hotel with amazing grounds and facilities. Hotel staff went beyond duty to ensure I gained access to having my hair braiding within 24 hours by calling on a local contact, they paid attention to detail in their service, kudos to the manager as she led by example, quickly spotting me in the car park attempting to unload the car on arrival. I think, I was in superwoman mode! I was grateful for the prompt help though :) I liked how confident and polite staff were to engage in conversations and remained both friendly and professional. I felt safe at the hotel and the surrounding area. I truly felt welcomed and can't wait to share this experience with family and friends. I can't wait to be back. To all the staff at The Royal Shaza Suites, a massive thank you for making my stay one to fondly remember. Agnes
Stayed 4 nights in Nov 2024
Verified

6/10 Okay

Mary

Liked: Cleanliness, room comfort
Disliked: Staff & service

Fair stay in Shanzu

It's ridiculous to charge 500 for toom service delivery. Very clean rooms save for the restaurant which was heavily infested by cats and roaches. The cats make it hard not to feed them hence the roaches. The bar area, did a fight occur there, there's a huge visible patch of blood which they need to scrub off thoroughly. My partner unknowingly paid cash at the bar which was never recieved but instead pocketed by the barman. Efforts to get the payment receipt was unsuccessful. That is simply stealing from both your guests and the company. Front desk staff and the hotel manager are amazing and very accommodative. Breakfast is substandard though. The food from the ala carte menu was made really good though it takes so long. Overall, we had a lovely time here and will definitely come back.
Stayed 2 nights in Feb 2025
Verified

2/10 Terrible

Duane

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We booked a 3 bedroom executive suite that on Expedia said "sleeps six" and we had 3 adult male travelers. Even though there are 3 separate rooms with three separate queen beds, we were charged an additional 250 USD for having an extra person. The room was advertised as 113 USD per night. With the extra person charge, the real rate was 191 USD per night. This should be the largest, boldest number on the Expedia listing. It makes no sense to have a 3 bedroom suite charge extra for 3 people. The manager tried to give us a paper brochure in the lobby to show us the per person rate that we did not see online or until day 2 of the stay, when I saw the extra 250 USD charge sneakily added to my credit card. We shot videos, raved about the hotel on instagram and youtube, but will now be actively not supporting this hotel unless a manager or owner contacts me directly, refunds the money and/or compensates us with another stay. (The hotel was great but the false advertising was predatory!)
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

mahdi

Liked: Cleanliness, staff & service, property conditions & facilities
Einzigartig Room Freundliche personal , leckeres Essen Ich komme wieder gerne
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Béatrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Établissement excessivement propre. Serviettes de bains et draps changés chaque jour. Personnel accueillant, poli, gentil, serviable. Chambre très spacieuse. Grande douche. Piscine très propre également. En revanche les matelas des transat auraient besoin d’être changés. Excellent séjour. Je recommande cet hôtel les yeux fermés
Stayed 14 nights in Mar 2025
Verified

8/10 Good

Anastasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Unterkunft an sich ist gut. Das Personal sehr bemüht. Das Essen ist jedoch nicht gut.
Stayed 6 nights in Feb 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Annan kokonaisuudessa arvosanaksi 8/10

Hotelli oli siisti ja puhdas. Todella kaunis paikka. Aamuapala buffetti oli kattava ja monipuolinen. Halal ruokia oli saatavilla.Työntekijät olivat kohteliaita ja avuliaita. Kaikki oli täydellistä, paitsi pari seikkaa missä olisi parantamisen varaa. Ravintolan ruoka paitsi aamupala ei ollut hyvää sekä ruuan valmistsmisessa menee todella kauan, vaikka ravintolassa ei olisikaan muita asiakkaita.
Stayed 7 nights in Jan 2025
Verified

2/10 Terrible

Mona

Hotel for those taking a break

Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024