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Big Apple Hotel

3.0 star property

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Photo gallery for Big Apple Hotel

Exterior
Outdoor pool
Honeymoon Room, Ocean View
Grand Suite, Multiple Beds, Ocean View
Honeymoon Room, Ocean View

Reviews

4.6 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Breakfast available

Explore the area

View in a map
Queens Dr, Montego Bay, St. James Parish
  • Place, Doctor's Cave Beach
    ‪2 min drive‬
  • Place, Dead End Beach
    ‪4 min drive‬
  • Place, Rose Hall Great House
    ‪15 min drive‬
  • Airport, Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪6 min walk‬

Room options

View all photos for Standard Room With 1 Double Bed

Standard Room With 1 Double Bed

Standard Room With 1 Double Bed

  • Beach view
  • 1 bedroom
  • Sleeps 2
  • 1 Large Single Bed

Double Room, 2 Beds, Smoking, Beach View

  • Beach view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Grand Suite, Multiple Beds, Ocean View

Free WiFi, bed sheets

Grand Suite, Multiple Beds, Ocean View

  • Ocean view
  • 2 bedrooms
  • Sleeps 3
  • 4 King Beds

View all photos for Honeymoon Room, Ocean View

Free WiFi, bed sheets

Honeymoon Room, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 4 Queen Beds

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The price is €102
includes taxes & fees
22 May - 23 May
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About this property

Big Apple Hotel

This hotel features an outdoor pool, a restaurant, and 2 bars/lounges. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Other amenities include a snack bar/deli, coffee/tea in a common area, and a microwave in a common area. Change of towels is available on request.
Big Apple Hotel offers 30 accommodations. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Bathrooms include showers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.
During your stay at Big Apple Hotel, you'll be within walking distance of Doctor's Cave Beach. Free WiFi in public areas, free self parking, and a free manager's reception are available.
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance, and wedding services
  • Just a 2-minute drive from Doctor's Cave Beach and 12 minutes from Rose Hall Great House
  • Cats and dogs welcome for a fee
Along with a restaurant, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. A free manager's reception is offered daily. Public spaces have free WiFi.

An outdoor pool, tour/ticket assistance, and coffee/tea in a common area are also featured at Big Apple Hotel. Self parking is free.

Smoking is allowed in designated areas at this 3-star Montego Bay hotel.

The hotel hosts a free manager's reception daily.
Big Apple Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 8:30 AM to 10:30 AM for a fee: USD 10 for adults and USD 10 for children
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Shared microwave

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

Policies

Check-in

Check-in start time: 6:00 AM; Check-in end time: 5:30 AM

Late check-in subject to availability

Check-out

Check-out before 12:30 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per accommodation, per day
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 35.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 for adults and USD 10 for children
  • Pet fee: USD 20 per accommodation, per day
  • Rollaway bed fee: USD 35.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Big Apple Hotel Hotel

Big Apple Hotel Montego Bay

Big Apple Hotel Hotel Montego Bay

Big Apple Hotel Reviews

Reviews

4.6
Rating 10 - Excellent. 16 out of 92 reviews
Rating 8 - Good. 6 out of 92 reviews
Rating 6 - Okay. 11 out of 92 reviews
Rating 4 - Poor. 15 out of 92 reviews
Rating 2 - Terrible. 44 out of 92 reviews

4.8/10

Cleanliness

6.0/10

Staff & service

4.2/10

Amenities

4.4/10

Property conditions & facilities

Reviews

8/10 Good

Deon

Travelled with partner
Liked: Cleanliness, amenities
Staff was great 👍 go the extra mile to ensure stay was as smooth as possible. Room needs some improvement but understandable as the storn was a terrible disaster to the island and its infrastructure and people. Great location and yes they have WiFi. Overall was good 👍
Stayed 4 nights in Feb 2026

4/10 Poor

Winston

Disliked: Cleanliness, amenities, property conditions & facilities
Staff was helpful and accommodating but Rooms are in desperate need of repairs.
Stayed 4 nights in Jan 2026

2/10 Terrible

Dalisa

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Wasn’t able to make my trip due to breaking both my last a day before the trip . I notified the hotel multiple times and after no response or refund . Customer service is not the best .
Stayed 5 nights in Jan 2026

2/10 Terrible

Jian

Travelled with partner
Nothing like what I saw on the net .
Stayed 1 night in Jan 2026

10/10 Excellent

Cheyenne, Milpitas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. I have read the other reviews which say odd things given that this is a hotel in a tropical region which just had a hurricane. The hotel was exactly what you would expect for a relaxed tropical experience. If you are looking for a resort that is antiseptic without any of the local flair then go there. This hotel was very safe, and they constantly checked to see if I was happy and if I needed anything at all. With the wifi being down on most of the island they had a backup wifi for anyone who needed it. I will absolutely stay here again. This was exactly the vibe I was looking for and the views were spectacular, the AC strong, the beds comfortable, the staff kind and welcoming, the sounds of the nature better than any white noise to put you to sleep. Ignore the reviews that were clearly looking for something other than a local hotel in the tropics. Walk 5 minutes to the street just above the hotel and have a delicious dinner at peppas with ocean views.
Stayed 4 nights in Jan 2026

4/10 Poor

Emrol

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room where I stayed in had a broken window where someone could come through it, there was lots of mosquitoes coming through it that bite my son it wasn’t worth my £75 for the night I would never go there again also there was no hot water and internet in the place
Stayed 1 night in Jan 2026

4/10 Poor

Rebekah

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
There was ocean view from the balcony. The touch lighted mirror is cute. Some rooms still have dilapidated furniture not suitable to sleep on or use. Toilet paper and hand sanitizer was given upon request and not before. Linen was dingy white with stains. It was hard to tell if towels were clean or just very old and dingy.Bathroom floor needs renovation.
Stayed 1 night in Jan 2026

6/10 Okay

Halcourth

Stayed 1 night in Dec 2025

2/10 Terrible

Timoya Rihanna, Parchman

Disliked: Cleanliness, amenities
Do not go there they don’t have any Wi-Fi and they do not address it on the website when when you’re doing booking They are very unprofessional and very ghetto not safe at all
Stayed 3 nights in Dec 2025

10/10 Excellent

stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was awesome we met the owner. New York vibe and staff bent over backwards to help us out with whatever we needed. Would highly recommend!!
Stayed 1 night in Dec 2025

4/10 Poor

Charley

Stayed 2 nights in Oct 2025

4/10 Poor

Robert

Disliked: Amenities, property conditions & facilities
Door to room was damaged. TV/WIFI did not work. No means of obtaining food or beverages on the property. Bathroom toilet seat pitted and rusty looking. No shower head in shower. Electical sockets damaged; half of them didn't work. The whole place was run down; in disrepair. Next time will stay at the HOTEL GRAND A VIEW, across the street.
Stayed 1 night in Sep 2025

2/10 Terrible

Denise

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s old needs updating and looks very unclean reception staff very unhelpful
Stayed 1 night in Aug 2025

4/10 Poor

Janet

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was pleasant and polite.
Stayed 1 night in Jul 2025

6/10 Okay

Rushay

Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2025

2/10 Terrible

Ashley

Had to go some where else to stay because the place is dirty and smells awful .Never again
Stayed 8 nights in Jul 2025

10/10 Excellent

Lueveater

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My best

Let's start with the greeting. Don't want to mention that the airlines lost my luggage but it is what it is. Chris and Face helped me to obtain clothes and toiletries due to the fact i had nothing. They made me feel safe and comfortable. The rating chart is too low if i could i wold give them 10 stars. This nice quiet family owned resort is kind and compassionate They make you feel like you're apart of their family. Thabk you for you kindness.
Stayed 4 nights in Jul 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible stay away!!!!!

I did not stay longer than 10min. I got sick from the strong chemicals used to cover dust, wetness and moldy smell. I was symptomatic after 5min. I visited 2 rooms and none was accommodating. I ask for a refund immediately as advertisement is misleading and inaccurate but both hotlel.com and big apple denied me a refund. Terrible service on big sides. Also they said I request honeymoon sweet and that was inaccurate.
Stayed 1 night in Mar 2025

2/10 Terrible

Gabriel

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
If this is the only hotel you can afford do not even book a trip to Jamaica
Stayed 2 nights in Jan 2025

2/10 Terrible

Andrea

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were very very old and dirty. The sheets and pillow case had stains, couldn't connect to wifi, slippes on watee on the front porch. And no hot water. ,i can go on and on
Stayed 1 night in Jan 2025

6/10 Okay

Jorgina

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2025

8/10 Good

Natalie

Liked: Cleanliness, staff & service, room comfort

Room with a view

Great view from balcony! No food on site but excellent recommendation with Peppers restaurant walking distance block away. Air conditioner was working but did without nevertheless.
Stayed 1 night in Dec 2024

2/10 Terrible

Robert J

Disliked: Cleanliness, staff & service, property conditions & facilities
The room and bathroom was very dirty. I would never come back there or send anyone there. it wasca disgrace to stay there
Stayed 7 nights in Dec 2024

10/10 Excellent

Brydell

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly & fun. Had a good stay for one night
Stayed 1 night in May 2024

4/10 Poor

Angela

Travelled with family
Liked: Staff & service
Disliked: Amenities
Location and view in the back was good.
Stayed 2 nights in Jul 2024