See all properties

Hilton Rose Hall an All-Inclusive Resort

4.5 star property

Choose dates to view prices

Photo gallery for Hilton Rose Hall an All-Inclusive Resort

Aerial view
Children’s play area – outdoor
Coffee shop
View from room
Suite, Oceanfront (Prime Minister)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
Rose Hall, Montego Bay, Saint James, 33126
  • Rose Hall Great House
    ‪13 min walk‬
  • Montego Bay Convention Centre
    ‪15 min walk‬
  • Half Moon Golf Course
    ‪4 min drive‬
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪14 min drive‬

Room options

View all photos for Room, 1 King Bed, Ocean View

View from room

Room, 1 King Bed, Ocean View

  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Partial Ocean View

View from room

Room, 1 King Bed, Partial Ocean View

  • 34 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Royal Suite, 1 King Bed

Royal Suite, 1 King Bed | Living room

Royal Suite, 1 King Bed

  • 103 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Oceanfront

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Room, 1 King Bed with Sofa bed, Oceanfront

  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Mountain View

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Room, 1 King Bed, Mountain View

  • 34 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Resort View

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Room, 1 King Bed, Resort View

  • 34 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Room, 2 Queen Beds, Ocean View

  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Partial Ocean View

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Room, 2 Queen Beds, Partial Ocean View

  • 33 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

View from room

Room, 2 Queen Beds

  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Mountain View

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Room, 2 Queen Beds, Mountain View

  • 34 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Resort View

Room, 2 Queen Beds, Resort View

Room, 2 Queen Beds, Resort View

  • 34 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Oceanfront (Prime Minister)

Suite, Oceanfront (Prime Minister) | Living room

Suite, Oceanfront (Prime Minister)

  • 206 sq m
  • Ocean view
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Room, 2 Queen Beds, Oceanfront (Ocean Front Walk out)

Room, 2 Queen Beds, Oceanfront (Ocean Front Walk out)

Room, 2 Queen Beds, Oceanfront (Ocean Front Walk out)

  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Ocean Front Walk out)

Room, 1 King Bed (Ocean Front Walk out)

Room, 1 King Bed (Ocean Front Walk out)

  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Similar properties

2 outdoor pools, pool umbrellas, pool loungers

Jewel Grande Montego Bay Resort & Spa – All Inclusive

  • On private beach
  • Pool
  • All-inclusive
  • Spa
4.4 out of 5, Excellent, (1383)
The price is €514
for 1 room
includes taxes & fees
23 Jun - 24 Jun
Jewel Grande Montego Bay Resort & Spa – All Inclusive

About this property

Hilton Rose Hall an All-Inclusive Resort

Luxury resort on the beach, with 2 outdoor pools
Catch some rays on Hilton Rose Hall an All-Inclusive Resort 's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 6 restaurants.
Hilton Rose Hall an All-Inclusive Resort offers 495 accommodations with free minibar items and safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Memory foam beds feature Egyptian cotton sheets, down comforters, and premium bedding. 48-inch LCD televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Montego Bay resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

A private beach, 4 outdoor tennis courts, and a complimentary water park with a lazy river and waterslides are featured at the resort. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Radiant Spa has 9 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Hilton Rose Hall an All-Inclusive Resort 's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Jamaica Beaches. You'll find features like free WiFi in public areas and free self parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self parking
  • Options for a bite to eat or a refreshing drink include 6 restaurants, a coffee shop, a swim-up bar, and a poolside bar
  • Splash around at the free water park with a lazy river or swim in the 2 outdoor pools
  • Treat yourself to body treatments, massages, or body scrubs at Radiant Spa
  • Services include a kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a private beach, 4 outdoor tennis courts, and a 24-hour gym
  • Guests have great things to say about the proximity to the airport and the helpful staff
  • Steps from Jamaica Beaches and 14 minutes by foot from Montego Bay Convention Centre
  • Airport shuttle service available for a fee
Some rates at Hilton Rose Hall an All-Inclusive Resort are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Hilton Rose Hall an All-Inclusive Resort you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking is free. A complete renovation of Hilton Rose Hall an All-Inclusive Resort was completed in June 2021.

Smoking is allowed in designated areas at this 4.5-star Montego Bay resort.

Fresh - This buffet restaurant serves breakfast, lunch, and dinner.
Moonstone - This restaurant specializes in Italian cuisine and serves lunch and dinner. Reservations are required. Open daily.
Rum Factory - This restaurant specializes in Caribbean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Seaside Bar and Grille - This restaurant specializes in seafood and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Mangoes - This restaurant specializes in American cuisine and serves lunch only. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Hilton Rose Hall an All-Inclusive Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Pilates
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 2 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Fresh
  • Mangoes
  • Moonstone
  • Rum Factory
  • Seaside Bar and Grille

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 24-hour gym
  • 4 outdoor tennis courts
  • Air hockey
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Farming classes
  • Fitness classes
  • Foosball table
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Golf
  • Karaoke
  • Kayaking
  • Lazy river
  • Nightclub
  • Parasailing
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sailing
  • Shopping
  • Snorkelling
  • Table tennis
  • Tennis lessons
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free cot
  • Free water park access
  • Grocery/convenience store
  • In-room refrigerator
  • Lazy river
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (14,647 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool access ramp on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 buildings
  • 7 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1974
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Renovated entire property - June 2021
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 48-inch LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Children 5 and younger are included when sharing a bed with parents and using existing bedding; the number of children who are included is based on room occupancy limits. Additional fees of USD 75 per child, per night apply to children 6-14 years old and are collected at the property.
Guests must indicate the correct ages of all included children at the time of booking. Fees may apply if the ages of guests checking in vary from the ages indicated at booking.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20 per person (roundtrip)
  • Airport shuttle fee per child: USD 10 (roundtrip), (from 6 to 14 years old)
  • Late check-out fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hilton Rose Hall an All-Inclusive Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children 2 years old and younger stay free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hilton Rose Hall All Inclusive
Hilton Rose Hall Resort All Inclusive
Rose Hall All Inclusive
Hilton Resort All Inclusive
Hilton Rose Hall
Hilton Rose Hall Resort All Inclusive Montego Bay
Hilton Rose Hall All Inclusive Montego Bay
Hilton Rose Hall Montego Bay
Hilton Rose Hall
Hotel Hilton Rose Hall Resort and Spa Montego Bay
Montego Bay Hilton Rose Hall Resort and Spa Hotel
Hotel Hilton Rose Hall Resort and Spa
Hilton Rose Hall Resort and Spa Montego Bay
Hilton Rose Hall Resort Spa All Inclusive
Hilton Rose Hall Resort
Hilton Rose Hall Montego Bay
Hilton Rose Hall Resort All Inclusive Montego Bay
Hilton Rose Hall Resort All Inclusive
Hilton Rose Hall All Inclusive Montego Bay
Hilton Rose Hall All Inclusive
Hilton Rose Hall Resort All Inclusive Montego Bay
Hilton Rose Hall Resort All Inclusive
Hotel Hilton Rose Hall Resort and Spa – All Inclusive
Hilton Rose Hall Resort and Spa – All Inclusive Montego Bay
Hilton Rose Hall Resort Spa All Inclusive
Hilton Rose Hall Resort Spa
Hilton Rose Hall All Inclusive
Hilton Rose Hall All Inclusive Montego Bay
Hilton Rose Hall All Inclusive
Hilton Rose Hall Resort and Spa – All Inclusive Montego Bay
Hilton Rose Hall Resort Spa All Inclusive
Hilton Rose Hall Resort Spa
Hilton Rose Hall Resort Spa – All Inclusive
Hilton Rose Hall All Inclusive

Hilton Rose Hall an All-Inclusive Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1077 out of 1967 reviews
Rating 8 - Good. 478 out of 1967 reviews
Rating 6 - Okay. 242 out of 1967 reviews
Rating 4 - Poor. 89 out of 1967 reviews
Rating 2 - Terrible. 81 out of 1967 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Property and staff were excellent…
Stayed 3 nights in Feb 2025

10/10 Excellent

Kamil

Liked: Cleanliness, staff & service
Stayed 7 nights in Feb 2025

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities
The property is very beautiful.. one thing o observe was the entrance to the lobby was leaking heavily due to heavy rain.. I think they management need to have this issue resolved immediately.. the dining room staff were very helpful.. I would like to acknowledge two individuals who went above and beyond for me and other guests.. Yanique that works in the evening and Mikale that works breakfast in the morning.. I hope I spell their names correctly.. they both work in the main dining room downstairs.. I would also like to acknowledge Jermaine that works at the bell desk.. these individuals made my vacation extremely special.. thanks to all of you
Stayed 4 nights in Feb 2025

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Tyra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, great food, great activities. Everything was clean and staff was kind. Taxis were easily accesible to travel to Strip and anywhere else.
Stayed 2 nights in Feb 2025

8/10 Good

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the aesthetic and amenities. Food was great. The room was nice as well. Check in wasn’t very pleasant though took very long and the room took time to be ready
Stayed 2 nights in Feb 2025

8/10 Good

Kim

Stayed 7 nights in Feb 2025

10/10 Excellent

Contavious

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is great! Property is excellent, there is a lot to do to keep families busy and entertained.
Stayed 3 nights in Feb 2025

10/10 Excellent

Veronica Lorena Garcia de

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

8/10 Good

Shenae

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have liked to have more entertainment options and also the buffet needed more variety on the Thursday night
Stayed 3 nights in Feb 2025

2/10 Terrible

Andrew William

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Just pathetic how dirty and old and moldy this place is and the money they want for no service and construction thing but noise
Stayed 5 nights in Nov 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall my time at the Hilton in Montego Bay was pleasant and I would stay there again.
Stayed 2 nights in Feb 2025

10/10 Excellent

Michelle

Stayed 1 night in Feb 2025

10/10 Excellent

Marquis Moses

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was excellent, especially the Jamaican dishes. Staff was very friendly. This resort should be rated higher!
Stayed 4 nights in Feb 2025

10/10 Excellent

Ayesha

Liked: Cleanliness, staff & service
It was nice. But they can improve on updating and renovating rooms a little
Stayed 4 nights in Feb 2025

10/10 Excellent

Emanuel J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

8/10 Good

Li Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property but it could be updated and the service is just ok. I would recommend this for families and couples who don’t need too much entertainment. Overall i think this is a good resort.
Stayed 3 nights in Feb 2025

8/10 Good

Chasity

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Candia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely had an amazing time here. It is definitely not a party resort so don’t come here looking for that. But my purpose was to relax and I did just that. As a jamaican myself, I loved the food and the service was stellar. 10/10
Stayed 4 nights in Jan 2025

4/10 Poor

Demetria

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Staff & service
Group trip with some of our party arriving 1-2 days prior. My son & I arrived at 1pm, was given wristbands & told to utilize the grounds/facilities until our room was ready; check-in wasn't til 4pm, but to come back in an hour. Well 5 trips to & from the frontdesk, & almost 5 hours later, we finally were given room keys at mintues to 6pm. In between that time, there was a power outage making it impossible to be able to charge our phones to reach out to our family who were already present at the resort, the elevators were not functional, and there was no running water as the bathroom sinks and toilets are on sensors. After we watched people arrive AFTER we and be allowed to fully check-in and be provided room keys, enough was enough and I asked for the frontdesk supervisor and reached out to Expedia Cust Svc via Chat and explained what was transpiring. They also were no help as they claimed to call the resort and got no answer, and they could not assist any further. My options were to cancel the room and be w/o any accommodations or just wait and see what happens. I'm not the person to complain about minute things & totally understand we arrived early, however to not be provided a room until almost 2 hours AFTER 4pm AND to personally observe the population that was granted check-in privileges AND their room keys I was rightfully infuriated. There was ZERO logical reason, and we were placated with late check-out and measly resort credit. Not at all worth the per night cost.
Stayed 3 nights in Feb 2025

8/10 Good

stefan

Liked: Cleanliness, staff & service
Staff was very responsive and eager to help
Stayed 6 nights in Feb 2025

10/10 Excellent

Nayana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room next door played very loud music into the early hours of the morning which affected my ability to get a good nights rest. However, the property itself was well kept. The front desk could exercise more courtesy. They behave as iif booking with Expedia did not qualify for excellent customer service.
Stayed 1 night in Jan 2025

10/10 Excellent

Angella Doreen Myrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. I would stay again
Stayed 2 nights in Feb 2025

2/10 Terrible

Tekpenor

Disliked: Cleanliness
Stayed 8 nights in Feb 2025