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Relax Resort

4.5 star property

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Photo gallery for Relax Resort

Property grounds
Staircase
Terrace/patio
Property grounds
Balcony view

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
26 Hobbs Ave, Montego Bay, Saint James
  • Place, Doctor's Cave Beach
    ‪4 min drive‬
  • Place, Blue Diamond Shopping Centre
    ‪5 min drive‬
  • Place, Whitter Village
    ‪5 min drive‬
  • Airport, Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪3 min drive‬

Room options

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

  • Ocean view
  • 13 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Studio, 2 Double Beds, Kitchenette

Studio, 2 Double Beds, Kitchenette | Bathroom

Studio, 2 Double Beds, Kitchenette

  • Ocean view
  • 13 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Apartment, 1 Bedroom, Kitchen

Apartment, 1 Bedroom, Kitchen

Apartment, 1 Bedroom, Kitchen

  • Ocean view
  • 13 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Apartment, 2 Bedrooms, Kitchen

Memory-foam beds, individually decorated, individually furnished

Apartment, 2 Bedrooms, Kitchen

  • Ocean view
  • 13 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 2 Queen Beds
  • Free Wi-Fi

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About this property

Relax Resort

At Relax Resort, hit the private white sand beach, dine onsite at Onsite venue, or enjoy a drink at one of the hotel's 3 beach bars. Housekeeping is available on request.
Relax Resort offers 37 air-conditioned accommodations, which are accessible via exterior corridors and feature complimentary toiletries and ceiling fans. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Beds feature memory foam mattresses. 25-inch LCD televisions come with cable channels.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards, hair dryers, and change of towels can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Relax Resort, you'll be close to Dead End Beach. You'll find features like free WiFi in public areas, free self parking, and a free beach shuttle.
  • Free WiFi
  • Free self parking
  • The restaurant, 3 beach bars, and poolside bar offer choices for drinking and dining
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry, and tour or ticket assistance
  • Onsite recreation includes a gym
  • 12 minutes by car from Rose Hall Great House and 7 minutes from Doctor's Cave Beach
  • Free beach shuttle service
Feel the sun on your face and the sand in your toes on the private white sand beach, located just 3.0 kilometers away. You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. After a day at the beach, enjoy amenities at Relax Resort like an outdoor pool and a fitness center.

There's a restaurant on site. You can enjoy a drink at one of the bars, which include 3 beach bars, a poolside bar, and a bar/lounge. WiFi is free in public spaces. This luxury hotel also offers a garden and a terrace. You'll have access to the health club at a partner property. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4.5-star Montego Bay hotel.

Onsite venue - Overlooking the garden, this restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 6:30 AM to midnight at scheduled times and on request
  • Area shuttle (surcharge) up to 162 miles
  • Free beach shuttle
  • Bus station shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 3 beach bars
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Private picnics

Things to do

  • 24-hour pool access
  • Gym
  • Outdoor pool

Family friendly

  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 431 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Beach towels
  • Direct access to a private beach
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 3 floors
  • 4 buildings
  • Banquet hall
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • 25-inch LCD TV with cable channels

Food and drink

  • Champagne service
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The check-in location differs from the property location; go to: [security post]
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
If you arrive at the property after hours, you'll need to check in at an alternate location: [security post]
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Relax Resort

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 50.00 per stay
  • Cash Breakage deposit: USD 50.00 per stay
  • Resort fee: USD 10 per person, per stay
The resort fee includes:
  • Laundry facilities
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 30.00 per vehicle (roundtrip, maximum occupancy 6)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: USD 2 per day
  • Rollaway bed fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Relax Resort offers transfers from the cruise terminal and airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. The check-in location differs from the property location. To check in, guests will need to go to security post
Guests arriving after hours will need to go to the following location to check in: security post
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access is available 24-hours a day.
  • Up to 2 children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Relax Montego Bay
Relax Resort
Relax Resort Montego Bay
Resort Relax
Relax Hotel Montego Bay
Relax Resort Hotel
Relax Resort Montego Bay
Relax Resort Hotel Montego Bay

Relax Resort Reviews

Reviews

6.8
Rating 10 - Excellent. 70 out of 373 reviews
Rating 8 - Good. 128 out of 373 reviews
Rating 6 - Okay. 83 out of 373 reviews
Rating 4 - Poor. 51 out of 373 reviews
Rating 2 - Terrible. 41 out of 373 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified

4/10 Poor

Sharon

Liked: Cleanliness, communication
Disliked: Amenities, property conditions & facilities
The staff were kind and approachable, the breakfast was good, the room was nice a big and all the rooms has sea view, However, the T.V did work in any of the rooms, the swimming pool was maintained and wasn’t accessible. The shower was old and no hot water. Overall, the hold building needs refurbishment to bring it back to the lovely Relax Resort that I remember from over the years.👍😊
Stayed 3 nights in Jan 2022
Verified

6/10 Okay

Jason

Disliked: Cleanliness, amenities, property conditions & facilities, communication
The first room that I stayed in was terrible due to a number of reasons wasn’t kept clean and the condition of the furniture and appliances in the room were bad as well, I got my room switched and things in my room were more satisfying there was an improvement in every single way. I must say that the staff on hand were friendly and worked hard to make my stay better but overall still was an underwhelming experience staying here
Stayed 7 nights in Dec 2021
Verified

6/10 Okay

Verified traveller

Disliked: Communication
Room needs interior updates, painting etc.
Stayed 1 night in Nov 2021
Verified

6/10 Okay

Anthony

Liked: Room comfort
Disliked: Communication
It was pretty good, except for extremely poor wi fi service and rooms could do with a little touch up. Airport view was very special. Junior and Jodyann were extremely awesome. They both went above and beyond at every request.
Stayed 7 nights in Nov 2021
Verified

4/10 Poor

Crystal

Disliked: Amenities, communication
The property is situated on a hill which is filled with a lot of stairs. I didn't like that.
Stayed 2 nights in Oct 2021
Verified

10/10 Excellent

FRANCIA

Liked: Cleanliness, amenities, property conditions & facilities, communication
Staff were very helpful & friendly Breakfast was good
Stayed 1 night in Aug 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, communication
The property gave me such a home-like feel! I loved it. I slept very well. Very relaxing. Furniture is outdated and could use some paint however I would definitely stay here again! The breakfast was great!
Stayed 1 night in Aug 2021
Verified

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities, communication
The property is in a bad shape just would not stay there again !
Stayed 3 nights in Aug 2021
Verified

2/10 Terrible

Gwen L

Disliked: Cleanliness, room comfort, communication
The room was not in good condition, and they charged a resort fee with no resort benefits. There was no food or drinks available for purchase (nor gratis), and the pool was not clean.
Stayed 1 night in Jul 2021
Verified

2/10 Terrible

Marva

Disliked: Cleanliness, room comfort, communication
Couldn't stay at this property no running water and appliances outdated
Stayed 3 nights in Jul 2021
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, communication
I loved the natural feel of the property. Lots of plants all around.
Stayed 1 night in Jul 2021
Verified

4/10 Poor

Brian

Disliked: Cleanliness, room comfort
Property is old and dated. Room was hot and musty smell. Bathroom was not clean, bedding was horrible. Would not stay again
Stayed 1 night in Jul 2021
Verified

6/10 Okay

Verified traveller

Disliked: Room comfort

Relax vacation

No hot water bed very hard place need fixing up staff very friendly and helpful Surroundings very nice
Stayed 14 nights in Jul 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, communication
Everything was a great experience
Stayed 1 night in Jul 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, communication
Honestly property was pretty, it does need some work. But for the price it was OK . Free breakfast was amazing, the only downfall is water wasn't working that day. Need some upgrading, a little modernizing, Other than that place is good. The staff is truly amazing!!!
Stayed 1 night in Jul 2021
Verified

10/10 Excellent

Kimberly

Liked: Cleanliness, room comfort, communication

Small gem

We had an amazing time at this hotel. Our flight was significantly delayed and we booked relax resort as a last minute accommodation and received the best, authentic hospitality. Junior, Clifford, and the owner were extremely supportive throughout our stay.
Stayed 1 night in Jun 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, communication
Disliked: Amenities
The property is beautiful, love the environment, it is peaceful and relaxing. The staff is friendly....This Resort is an ideal location for relaxation..Love it here..will return and also tell my friends and family about this location. We enjoyed the breakfast, Although guest can order out the other meals...The management can consider preparing these meals for Sale. We would have appreciated a bottle of water and two glasses in the room.
Stayed 2 nights in Jun 2021
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities, communication
The property is situated virtually across from the airport, which was just what i needed.
Stayed 1 night in Jun 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything was perfect big up to the security’s hard working guys and much respect for the owner of the place
Stayed 4 nights in Apr 2021
Verified

2/10 Terrible

stacyann

Disliked: Room comfort, communication
The hotel balcony door was jammed. Certain amenities that were advertised wasn't available. There was no where to get something to eat nearby and i wasn't informed until i was close to arrive at the hotel. There was no microwave.
Stayed 1 night in Nov 2020
Verified

6/10 Okay

Adrian

Liked: Cleanliness
Expected better service, didnt felt safe having to use a back gate that didnt even had a security guard incase of anything.
Stayed 2 nights in Jul 2020
Verified

6/10 Okay

Yvette

Disliked: Amenities
Its ok for what your paying i suggest renting a car its in the middle of a neighbor hood all walking is more than 30mins and the food delivery was a bit of a hastle
Stayed 1 night in Aug 2020
Verified

6/10 Okay

Jake

Liked: Cleanliness
The property and the room overall were ok, my only problem was the fact that they stated on the page that breakfast would be provided. However, none was provided during my stay the reason I got was, because of COVID-19 they close the kitchen
Stayed 2 nights in Jul 2020
Verified

6/10 Okay

Tee

Disliked: Amenities
Very close to the airport..nice views from balcony..great for a short stay and a reasonable price. Bathroom walls had a few stains..there was no airport shuttle at the time of my arrival, staff member offered to drop me to the airport when I departed. No food or beverages were. Available to purchase during my stay.
Stayed 1 night in Jun 2020
Verified

8/10 Good

Verified traveller

Liked: Amenities, property conditions & facilities
Nice ambience, vegetation, must have more food *& drink selection. Depends on crowd, bar could be open earlier & longer or go shop for your own goods. Good place to relax. Over all unique.
Stayed 3 nights in Mar 2020