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Hotel Plaza del Arco Express

3.0 star property

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Photo gallery for Hotel Plaza del Arco Express

City view
Business centre
Restaurant
Exterior
Junior Suite, 1 King Bed

Reviews

6.6 out of 10

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
  • 24/7 front desk

Explore the area

View in a map
AV. FCO. I. MADERO #309 PTE., Colonia Centro, Monterrey, NL, 64000
  • Place, Alameda
    ‪12 min walk‬
  • Place, Santa Lucia Riverwalk
    ‪4 min drive‬
  • Place, Macroplaza
    ‪5 min drive‬
  • Airport, Monterrey, Nuevo León (MTY-General Mariano Escobedo Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

  • 21 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

  • City view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

  • City view
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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About this property

Hotel Plaza del Arco Express

Along with a restaurant, this smoke-free hotel has a meeting room and a 24-hour front desk. WiFi in public areas is free. Other amenities include a ballroom. Housekeeping is available on request.
Hotel Plaza del Arco Express offers 77 air-conditioned accommodations with complimentary toiletries. Cable television is provided. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on request.

With your stay at Hotel Plaza del Arco Express, you'll be connected to the convention center and within walking distance of Macroplaza. Enjoy features like free WiFi in public areas, plus a restaurant and a meeting room.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Amenities include a meeting room, an elevator, and a terrace
  • Just a 4-minute drive from Fundidora Park and a few minutes from Macroplaza
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site. WiFi is free in public spaces. Hotel Plaza del Arco Express also features a terrace and an elevator.

This 3-star Monterrey hotel is smoke free.

Hotel Plaza del Arco Express has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping on request

Business services

  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

This property enforces quiet hours from 10:00 PM to 8:00 AM

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 300 per pet (varies based on length of stay), plus a deposit of MXN 500 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 110 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: MXN 500 per stay
  • Pet fee: MXN 300 per pet (varies based on length of stay)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. At the property, quiet hours are enforced between 10:00 PM and 8:00 AM.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Alcohol isn't served at Hotel Plaza del Arco Express.

Property is also known as

Hotel Plaza Arco Express Monterrey

Hotel Plaza Arco Express

Plaza Arco Express Monterrey

Plaza Arco Express

Plaza Arco Express Monterrey

Hotel Plaza del Arco Express Hotel

Hotel Plaza del Arco Express Monterrey

Hotel Plaza del Arco Express Hotel Monterrey

Hotel Plaza del Arco Express Reviews

Reviews

6.6
Rating 10 - Excellent. 96 out of 380 reviews
Rating 8 - Good. 91 out of 380 reviews
Rating 6 - Okay. 71 out of 380 reviews
Rating 4 - Poor. 43 out of 380 reviews
Rating 2 - Terrible. 79 out of 380 reviews

6.6/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

4/10 Poor

Pablo

Stayed 1 night in Feb 2026

10/10 Excellent

Carlos

Stayed 4 nights in Feb 2026

2/10 Terrible

Danielle

Stayed 1 night in Jan 2026

2/10 Terrible

Antonio

Disliked: Cleanliness, amenities, property conditions & facilities
I would never recommend this stay to anyone. The pictures portrayed are nothing like what the actual place looks like. The “City View” is abysmal, nothing but dirty streets and a KFC in front of a rundown terrace and windows that don’t even open. As you arrive you immediately feel unsafe in the area, no on site parking, no anything this place is horrible and the fact that they make it non refundable says a lot. They know they are scamming people with lies and I regret ever giving this place a chance because I was deceived by the photos they portray the place to be. Completely unsatisfied and again nothing but regret after booking this stay and having them waste my money.
Stayed 3 nights in Aug 2025

2/10 Terrible

Fermin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was rude. Requested I leave a deposit of 200 pesos for a tv remote. They would hand guests towels as they registered. Too many rules and restrictions. Outside the hotel it is an absolute mess. Homeless everywhere. Cardboard and trash scattered everywhere. The ONLY positive thing was that I slept good because I was on the 5th floor. Away from the noise.
Stayed 1 night in Jun 2025

4/10 Poor

Hyun

Stayed 1 night in Jul 2025

4/10 Poor

Stephen

Stayed 2 nights in May 2025

8/10 Good

Adrian

Liked: Cleanliness, staff & service
:-)
Stayed 2 nights in Apr 2025

2/10 Terrible

Sergio J

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Thelma Guadalupe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, nice location very close to basically everything, definitely coming back again
Stayed 4 nights in Nov 2024

10/10 Excellent

Beatriz Eugenia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Laura, Pflugerville

Liked: Cleanliness, staff & service, property conditions & facilities
the buffet breakfast was more than expected for the affordable price, clean and safe hotel, small room but all I needed was there to rest and continue my trip. friendly and helpful staff .
Stayed 1 night in Mar 2024

2/10 Terrible

Dulce

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No es para nada como muestra en las imágenes, la zona está súper peligrosa, no puedes salir a la calle sin miedo a que te asalten, el comedor está sucio, la verdad no lo recomiendo para nada
Stayed 1 night in Jan 2024

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena mi estancia
Stayed 4 nights in Oct 2023

2/10 Terrible

Israel

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Me corrieron antes de la hora que dicen sus políticas , según el Chek out es a las 13:00 hrs. y a las 12:00 me sacaron. Por otra parte, la terraza nunca la quisieron abrir disque por qué había pasado algo en el evento de Pal Norte. Las habitaciones huelen mucho a humedad y no están bien iluminadas.
Stayed 2 nights in Apr 2023

2/10 Terrible

Consuelo

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
First of all if your not going to hold a reservation till at least 10pm then why even offer reserve now, pay later. I got there around 7:29pm to find out I was suppose to be there by 6pm to pay and not loose my reservation. These people did not care if you were out of luck and having to scramble for a place to sleep late at night. They didnt try to find an alternative. Never had that experience...
Stayed 2 nights in Mar 2023

6/10 Okay

Valdemar

Stayed 1 night in Mar 2023

2/10 Terrible

Adolfo

Stayed 1 night in Mar 2023

2/10 Terrible

Juana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They canceled my reservations without notice and over charge me for 2 days stay
Stayed 9 nights in Aug 2022

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, extremely friendly, but unable to ever get full breakfast, they stated it was for other customers only.
Stayed 1 night in May 2022

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Solo cafe y pan por la desayuno
Stayed 1 night in May 2022

2/10 Terrible

JULIO ANDRES

Stayed 1 night in Apr 2022

6/10 Okay

Pamela

Business traveller
Liked: Cleanliness, staff & service
Is clean but it is not the same as it shows in the photos, the furniture is very old
Stayed 2 nights in Apr 2022

10/10 Excellent

Oralia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

4/10 Poor

Penelope

Travelled with family
Disliked: Cleanliness, staff & service

Worst customer service

This was an emergency booking, and unfortunately my overall experience, mainly due to the receptionist/front desk personnel made it a complete nightmare. She made it a point to be rude and unprofessional. Horrible customer service.
Stayed 1 night in Jul 2021