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Hotel Plaza del Arco

3.0 star property

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Photo gallery for Hotel Plaza del Arco

Lobby sitting area
Restaurant
Aerial view
Junior Room, 1 King Bed, Private Bathroom
Standard Room, 1 Queen Bed, Private Bathroom

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet-friendly
  • Restaurant
  • Air-conditioning
  • Business services
  • 24/7 front desk

Explore the area

View in a map
Avenida Pino Suarez, 935 Norte, Colonia Centro, Monterrey, NL, 64000
  • Place, Alameda
    ‪10 min walk‬
  • Place, Santa Lucia Riverwalk
    ‪3 min drive‬
  • Place, Macroplaza
    ‪3 min drive‬
  • Airport, Monterrey, Nuevo León (MTY-General Mariano Escobedo Intl.)
    ‪34 min drive‬

Room options

View all photos for Junior Room, 1 King Bed, Private Bathroom

Junior Room, 1 King Bed, Private Bathroom | View from room

Junior Room, 1 King Bed, Private Bathroom

9.0 out of 10
Wonderful
(7 reviews)
  • City view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Private Bathroom

Standard Room, 2 Double Beds, Private Bathroom

Standard Room, 2 Double Beds, Private Bathroom

7.4 out of 10
Good
(26 reviews)
  • City view
  • 15 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room, 2 Double Beds, Private Bathroom

Deluxe Double Room, 2 Double Beds, Private Bathroom

Deluxe Double Room, 2 Double Beds, Private Bathroom

  • City view
  • 15 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Private Bathroom

Standard Room, 1 Queen Bed, Private Bathroom

Standard Room, 1 Queen Bed, Private Bathroom

  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel Plaza del Arco

Hotel in Monterrey with a restaurant
This smoke-free hotel features a restaurant, a meeting room, and a 24-hour front desk. Other amenities include a banquet hall. Housekeeping is available on request.
Hotel Plaza del Arco offers 55 air-conditioned accommodations with complimentary toiletries. Cable television is provided. Bathrooms include showers with rainfall showerheads. Housekeeping is provided on request.
During your stay at Hotel Plaza del Arco, you'll be within walking distance of Alameda. Enjoy features like a restaurant and a meeting room.
  • Enjoy a bite to eat at the restaurant
  • Amenities include a meeting room and an elevator
  • Just a 4-minute drive from Fundidora Park and a few minutes from Macroplaza
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site.

This 3-star Monterrey hotel is smoke free.

Hotel Plaza del Arco has a restaurant on site.

Property amenities

Parking and transport

  • No on-site parking available

Food and drink

  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping on request

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 300 per pet (varies based on length of stay), plus a deposit of MXN 500 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 110 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: MXN 500 per stay
  • Pet fee: MXN 300 per pet (varies based on length of stay)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Guests may experience noise disturbance due to nearby construction work.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hotel Plaza Arco Monterrey
Hotel Plaza Arco
Plaza Arco Monterrey
Plaza Arco
Hotel Plaza del Arco Hotel
Hotel Plaza del Arco Monterrey
Hotel Plaza del Arco Hotel Monterrey

Hotel Plaza del Arco Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 164 out of 408 reviews
Rating 8 - Good. 106 out of 408 reviews
Rating 6 - Okay. 69 out of 408 reviews
Rating 4 - Poor. 22 out of 408 reviews
Rating 2 - Terrible. 47 out of 408 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

sergio

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Its not clean
Stayed 3 nights in Sep 2025

4/10 Poor

Ale

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El recepcionista muy grosero, llegamos un poco antes y no nos quiso dar la recamara, y no habia agua
Stayed 1 night in Aug 2025

8/10 Good

Camila

Liked: Cleanliness, staff & service
Yo me hospedé con mi mascota y hay que tener en cuenta que por esto te cobran $300 extra por noche, además de que dejas $500 (reembolsables) por garantía en caso de que tu mascota dañe la habitación. La habitación estaba bien pero debo mencionar que si apareció uno que otro bicho, pero fuera de eso estaba limpia. La mejor parte considero que es el servicio de restaurante. Por $150 incluye una buena porción con refresco, y la comida estaba muy rica. Además, el señor que atendió los dos días que comimos ahí dio un excelente servicio, muy atento y rápido 10/10. Lo único que si se debe tener en cuenta es la ubicación del hotel. Se encuentra en una parte del centro de la ciudad que nos comentaron algunos locales es muy peligrosa, en especial de noche. Desafortunadamente no sabíamos esto y al salir una noche al 7-Eleven que está a dos cuadras nos tocó vivir un incidente con una persona que estaba mal de sus facultades.
Stayed 2 nights in Aug 2025

2/10 Terrible

Regyna

Travelled with family
Disliked: Amenities, property conditions & facilities
The property and rooms looked nothing like the pictures. Beds, bathrooms, sinks, and floors had hair and dirt. Plus beds were extremely uncomfortable. Nothing was like the pictures provided.
Stayed 1 night in Jul 2025

2/10 Terrible

Susan, Detroit

Travelled with family, Travelled with pets
This property was so dirty and a terrible part of town and the front desk. Staff was very rude.
Stayed 1 night in Jun 2025

4/10 Poor

Mehdi

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Scott

Business traveller
Stayed 1 night in Jul 2025

6/10 Okay

JUAN

Travelled with group
Disliked: Amenities, property conditions & facilities
No housekeeping daily
Stayed 2 nights in Jun 2025

2/10 Terrible

Martha

Disliked: Staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Rogelio

Liked: Cleanliness, amenities
aaa
Stayed 2 nights in Dec 2024

2/10 Terrible

denisse

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ELECTRICAL.SYSTEM.FAILED
Stayed 2 nights in Dec 2024

10/10 Excellent

MARCO

Stayed 1 night in Nov 2024

8/10 Good

Sylvia M

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it's was OK for 1 night only.
Stayed 1 night in Oct 2024

2/10 Terrible

luis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty. Very dirty. We didnt even stay looked for another hotel.. just nasty place
Stayed 1 night in Oct 2024

4/10 Poor

Gregory

Travelled with group
Disliked: Amenities, property conditions & facilities
Non working electrical outlets, smelly room, smelly AC, thin walls, paint chipping from the walls, the key card kept demagnetizing, the rooms were not as clean as they could have been. Overall not the worst but definitely not a good experience by any means.
Stayed 3 nights in Aug 2024

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2024

10/10 Excellent

Leyber

Liked: Amenities
Was good
Stayed 1 night in Jul 2024

2/10 Terrible

Tonantzi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

8/10 Good

Aarón

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un buen lugar, a mi parecer es céntrico, tiene muchas facilidades.
Stayed 1 night in Jun 2024

8/10 Good

Nery

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

6/10 Okay

Chieko

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jun 2024

10/10 Excellent

Leyber

Liked: Cleanliness, amenities
Good
Stayed 1 night in May 2024

2/10 Terrible

Nereida

Stayed 3 nights in Apr 2024

10/10 Excellent

Elvia

Travelled with family, Business traveller
The hotel good, but the area around is terrible construction on the floor not good it resulted bad imagen.
Stayed 3 nights in Nov 2023

2/10 Terrible

Daniel A.

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disrespectful staff. Dismal parking that they said would have to have me parked in the busy street. Wanted to charge me more. Unclean facilities.
Stayed 1 night in Jan 2023