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The Kartrite Resort & Indoor Waterpark

4.0 star property

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Photo gallery for The Kartrite Resort & Indoor Waterpark

Water park
Creator video - submitted by UnderDogGetaways
Lobby
Courtyard
2 bars/lounges, poolside bar

Reviews

8.2 out of 10
Very good

Popular amenities

  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
  • Business services

Explore the area

View in a map
555 Resorts World Drive, Monticello, NY, 12701
  • Place, The Kartrite Resort & Indoor Waterpark
    ‪1 min walk‬
  • Place, Concord Monster Golf Course
    ‪2 min drive‬
  • Place, Resorts World Catskills
    ‪4 min drive‬

Room options

View all photos for Suite, Multiple Beds (4 Waterpark passes)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, Multiple Beds (4 Waterpark passes)

9.2 out of 10
Wonderful
(9 reviews)
  • 79 sq m
  • Sleeps 8
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds
  • Free Wi-Fi

View all photos for Junior Suite, Multiple Beds, Balcony (4 Waterpark Passes)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Junior Suite, Multiple Beds, Balcony (4 Waterpark Passes)

9.2 out of 10
Wonderful
(15 reviews)
  • 39 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite, Multiple Beds, Patio (4 Waterpark Passes)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Junior Suite, Multiple Beds, Patio (4 Waterpark Passes)

7.4 out of 10
Good
(14 reviews)
  • 39 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite, Multiple Beds, Patio (4 Waterpark Passes)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Junior Suite, Multiple Beds, Patio (4 Waterpark Passes)

7.0 out of 10
Good
(2 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed
  • Free Wi-Fi

View all photos for Family Suite, Multiple Beds (4 Waterpark Passes)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Family Suite, Multiple Beds (4 Waterpark Passes)

9.2 out of 10
Wonderful
(37 reviews)
  • 46 sq m
  • Sleeps 8
  • 4 Single Beds, 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed with Sofa bed (4 Waterpark Passes)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Junior Suite, 1 King Bed with Sofa bed (4 Waterpark Passes)

7.8 out of 10
Good
(28 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Suite, Multiple Beds, Patio (4 Waterpark Passes)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Family Suite, Multiple Beds, Patio (4 Waterpark Passes)

9.0 out of 10
Wonderful
(12 reviews)
  • 46 sq m
  • Sleeps 8
  • 1 Double Sofa Bed, 4 Single Beds and 1 King Bed
  • Free Wi-Fi

View all photos for Family Suite, Multiple Beds, Balcony (4 Waterpark Passes)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Family Suite, Multiple Beds, Balcony (4 Waterpark Passes)

8.2 out of 10
Very good
(23 reviews)
  • 46 sq m
  • Sleeps 8
  • 4 Single Beds, 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite, Multiple Beds (4 Waterpark Passes)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Junior Suite, Multiple Beds (4 Waterpark Passes)

8.8 out of 10
Excellent
(84 reviews)
  • 39 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, Multiple Beds, Patio (4 Waterpark Passes)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, Multiple Beds, Patio (4 Waterpark Passes)

9.6 out of 10
Exceptional
(4 reviews)
  • 79 sq m
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite, Multiple Beds, Patio (4 Waterpark passes)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Junior Suite, Multiple Beds, Patio (4 Waterpark passes)

8.0 out of 10
Very good
(4 reviews)
  • 39 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed with Sofa bed, Patio (4 Waterpark Passes)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Junior Suite, 1 King Bed with Sofa bed, Patio (4 Waterpark Passes)

8.0 out of 10
Very good
(1 review)
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite, Multiple Beds (4 Waterpark Passes)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Junior Suite, Multiple Beds (4 Waterpark Passes)

7.0 out of 10
Good
(18 reviews)
  • 39 sq m
  • Sleeps 6
  • 1 Double Sofa Bed and 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, Multiple Beds, Balcony (4 Waterpark Passes)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, Multiple Beds, Balcony (4 Waterpark Passes)

8.4 out of 10
Very good
(8 reviews)
  • 79 sq m
  • Sleeps 8
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe Suite, Multiple Beds, Patio

Smart TV, iPod dock

Deluxe Suite, Multiple Beds, Patio

  • Sleeps 8
  • 1 Double Sofa Bed, 1 King Bed and 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe Suite, Multiple Beds, Balcony

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Deluxe Suite, Multiple Beds, Balcony

  • Sleeps 8
  • 1 Double Sofa Bed, 2 Queen Beds and 1 King Bed
  • Free Wi-Fi

Grand Suite, Multiple Beds, Patio, Corner

  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Grand Suite, Multiple Beds, Balcony, Corner

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Grand Suite, Multiple Beds, Balcony, Corner

  • Sleeps 12
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

Family Suite, Multiple Beds, Balcony (Bunkroom)

  • Sleeps 8
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, Multiple Beds, Balcony

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, Multiple Beds, Balcony

  • Sleeps 8
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe Suite, Multiple Beds

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Deluxe Suite, Multiple Beds

  • Sleeps 8
  • 1 Double Sofa Bed, 1 King Bed and 2 Queen Beds

View all photos for Grand Suite, Multiple Beds, Balcony, Corner (Corner)

Grand Suite, Multiple Beds, Balcony, Corner (Corner) | Balcony

Grand Suite, Multiple Beds, Balcony, Corner (Corner)

  • Sleeps 8
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

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About this property

The Kartrite Resort & Indoor Waterpark

5 restaurants, a water park (surcharge), and an indoor pool are available at this smoke-free hotel. Additionally, an outdoor pool, 2 bars/lounges, and a 24-hour health club are onsite.
The Kartrite Resort & Indoor Waterpark offers 324 air-conditioned accommodations with laptop-compatible safes and complimentary newspapers. Accommodations offer separate sitting areas. Pillowtop beds feature Egyptian cotton sheets and premium bedding. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, designer toiletries, and complimentary toiletries.

Smart televisions are featured in guestrooms. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

A 24-hour health club and a water park (surcharge) with a lazy river and waterslides are featured at the hotel. An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at The Kartrite Resort & Indoor Waterpark. During your stay, you're just a quick walk from The Kartrite Resort & Indoor Waterpark. Enjoy features like 5 restaurants, 2 bars, and an indoor pool.
  • Drinking and dining options include 5 restaurants, a coffee shop, a poolside bar, and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Splash around at the water park with a lazy river or swim in the indoor and outdoor pools
  • Services include a lifeguard on site, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a 24-hour gym, a sauna, and hiking/biking trails
  • Guests have great things to say about the clean accommodations and the family-friendly amenities
  • Steps from The Kartrite Resort & Indoor Waterpark and a 4-minute drive from Resorts World Catskills
The Kartrite Resort & Indoor Waterpark offers its guests a water park (surcharge), a lazy river, and a waterslide. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar.

Business amenities include a business center and meeting rooms. An outdoor pool, an indoor pool, and a children's pool are also featured at the family-friendly The Kartrite Resort & Indoor Waterpark.

This 4-star Monticello hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:00 AM.
Harvey’s Wallbanger - Onsite restaurant. Guests can enjoy drinks at the bar.
Surfside Grill - This restaurant is located by the pool. Open daily.
Bixby's Derby - Onsite restaurant. Open daily.
The Highline - This restaurant serves light fare only. Open daily.
Eat.Eat.Eat - Onsite buffet restaurant. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi

Parking and transport

  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: USD 10 to 25 per person
  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bixby's Derby
  • Eat.Eat.Eat
  • Harvey’s Wallbanger
  • Surfside Grill
  • The Highline

Things to do

  • 24-hour health club
  • Arcade/game room
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Hiking/biking trails
  • Indoor pool
  • Lazy river
  • Outdoor pool
  • Playground
  • Rock climbing
  • Ropes course
  • Sauna
  • Shopping
  • Surfing/bodyboarding
  • TV in common areas
  • Water park
  • Water sports equipment
  • Waterslide
  • Yoga classes

Family friendly

  • Arcade/game room
  • Bowling alley
  • Children's games
  • Children's pool
  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Pool hoist on site
  • Raised toilet seat
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 7 floors
  • Banquet hall
  • Built in 2019
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Towels provided

Entertainment

  • IPod dock
  • Smart TV with premium channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Contactless check-out available

A late check-out fee will be charged

Special check-in instructions

The property charges 3 percent for credit card payments

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday:
  • Children's pool
  • Indoor pool
  • Outdoor pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 25.0 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per night
  • Resort fee: USD 78 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Concierge service
  • Fitness center access
  • Health club access
  • Housekeeping
  • In-room coffee
  • In-room safe
  • Internet access
  • Laundry facilities
  • Parking
  • Pool access
  • Self parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 10 to 25 per person
  • A late check-out fee will be charged
  • Crib (infant bed) fee: USD 25.0 per stay
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Kartrite Resort Indoor Waterpark Monticello

Kartrite Resort Indoor Waterpark Monticello

Kartrite Indoor Waterpark Monticello

Resort The Kartrite Resort & Indoor Waterpark Monticello

Monticello The Kartrite Resort & Indoor Waterpark Resort

The Kartrite Resort & Indoor Waterpark Monticello

The Kartrite Resort Indoor Waterpark

The Kartrite Hotel Indoor Waterpark

Kartrite Resort Indoor Waterpark

Kartrite Indoor Waterpark

Resort The Kartrite Resort & Indoor Waterpark

The Kartrite Indoor Waterpark

The Kartrite Resort Indoor Waterpark

The Kartrite Resort & Indoor Waterpark Hotel

The Kartrite Resort & Indoor Waterpark Monticello

The Kartrite Resort & Indoor Waterpark Hotel Monticello

The Kartrite Resort & Indoor Waterpark Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1146 out of 2180 reviews
Rating 8 - Good. 432 out of 2180 reviews
Rating 6 - Okay. 289 out of 2180 reviews
Rating 4 - Poor. 142 out of 2180 reviews
Rating 2 - Terrible. 171 out of 2180 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean spotless. The kids loved it
Stayed 1 night in Feb 2026

10/10 Excellent

Melissa

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Best water park I’ve been to. Service is amazing.
Stayed 1 night in Feb 2026

10/10 Excellent

Colleen

The staff was awesome! Jamie and Christian made our stay so nice.
Stayed 1 night in Feb 2026

10/10 Excellent

Ruben

Liked: Cleanliness
Stayed 1 night in Feb 2026

6/10 Okay

Kayla

Travelled with family and small children
Disliked: Cleanliness
Staff is all kind and courteous. Rooms need some improvement. Would probably make a day trip in the future. Rooms slightly dirty.
Stayed 1 night in Feb 2026

2/10 Terrible

Karthikeyan

Travelled with family and small children
The deposit hasent been given back horrible
Stayed 1 night in Jan 2026

10/10 Excellent

jose

Stayed 2 nights in Jan 2026

8/10 Good

Amy

Travelled with family
Liked: Cleanliness
The hotel is actually perfect for children. It’s not too big and the waterpark is great. Not overwhelming big. The hotel is very clean. Rooms are nicely decorated. Food at the restaurant was good. The drinks in the pool area were very good! The only reason why I wouldn’t give it a 5 star is because dining options are limited. But you can always leave the hotel and 5 minutes down the road there are so many great options.
Stayed 2 nights in Jan 2026

10/10 Excellent

Levente

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I'm so glad I found this place. We had a great time, the slides are awesome!
Stayed 2 nights in Jan 2026

10/10 Excellent

Merlyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 1 night in Feb 2026

4/10 Poor

Israel

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
We've come in the past and had a great experience but this time was a real disappointment. The waterpark was closed Monday and we didn't know until the morning of arrival (sunday), which was so upsetting because thats the reason we came. We booked on expedia for full price and then were told theres a "surprise " balance of $66 for a resort fee (which should have been all inclusive) The kids blankets are unacceptable for the price of $360+ for one night. Rough and pimply. The bathroom in the arcade area was a disgrace- waste in the toilets and overloaded garbages. The arcade prize store has prizes at outrageous costs. For such expensive games you would thing the prizes would be a little more affordable. The ropes course we hoped to do because the waterpark was closed, was also closed. The kids room was supposed to be open 12-2 but when we got there was closed. Once it finally opened at 12:45 , the women said she has nothing to offer because they are "cleared out" Whatever that means. Overall, the place felt neglected , and totally not worth the high price we paid. I feel there should be some sort of compensation for our poor experience here. We Didn't leave with a good feeling and wouldn't come back unless things change.
Stayed 1 night in Feb 2026

8/10 Good

shatanese

Travelled with family
Liked: Cleanliness, amenities
My family enjoyed our stay. Our room was clean when we arrived. The amenities were close by and easy to navigate through big groups of people to get where you want to go. Only minor comment I have is about the bartender at Bixby’s Derby. He was upset we set in a aiable chairs that were at the opposite side of the crown. He complained that we should have sat near the crowd. Our food was delivered late and was give 2 year old passed expiration date condiments.
Stayed 2 nights in Jan 2026

10/10 Excellent

Jonathan

Stayed 1 night in Jan 2026

8/10 Good

Jeffrey

Stayed 1 night in Jan 2026

10/10 Excellent

Hilda, amittyville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 2 nights in Jan 2026

10/10 Excellent

Deborah

Stayed 2 nights in Jan 2026

10/10 Excellent

Labeat

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfectly fine
Stayed 2 nights in Jan 2026

10/10 Excellent

Fanta

Stayed 2 nights in Jan 2026

10/10 Excellent

KARA

Liked: Cleanliness, amenities, property conditions & facilities
This indoor water park is family friendly. It has minimal options that are open for food on premises but it is fun to just get away with your family for the weekend.
Stayed 3 nights in Jan 2026

10/10 Excellent

Paola

Stayed 1 night in Jan 2026

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, property conditions & facilities
The staff were great, very friendly and helpful. We had a family suite and the bunk room was perfect! We all enjoyed the room and the waterpark. Will definitely stay there again
Stayed 1 night in Jan 2026

6/10 Okay

Laura

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
While we enjoyed our stay overall, our experience at the restaurant was unfortunately disappointing. We waited over an hour to be seated, and once seated, it took an additional hour for our food to arrive. When the food did come, it was cold and did not meet expectations. The staff appeared overwhelmed, and while they were courteous, the service delays significantly impacted our dining experience. We hope this feedback is helpful and that improvements can be made, as the resort itself has great potential.
Stayed 1 night in Jan 2026

6/10 Okay

Lori

Staff. The staff could be vastly improved. In that, there should be more.
Stayed 1 night in Jan 2026

8/10 Good

Jennifer

Stayed 4 nights in Jan 2026

2/10 Terrible

Adnan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
One of the worst customer service manager was extremely rude made us wait for room hours while our room was ready didnt listen to me what i was saying and talked very very rudely i even emailed them about this issue but never heard back from them i cant believe such a nice place with this kind of employ i was there from collaboration but not feeling like promoting them at all
Stayed 1 night in Jan 2026