4/10 Poor
Eve
24 Sept 2025
Liked: Cleanliness, room comfort
Distressed lodging and false ad. - stay away!
We have visited the Grand Mesa area before and love it. This time we booked two nights for a birthday celebration. On hotels.com website, multiple phots showed a deck overlooking the lake which was why booked the cabin and to enjoy the views from the deck. Upon checking in, we noticed the cabin no longer has a deck, instead the sliding glass door was boarded up that it was not openable, outside was a steep slope that still had the concrete footing for the previous deck. We Immediately contacted the lodge to see if they would switch us to another cabin with a deck, we were told all were booked till the next day. Never heard anything from the lodge the next day. Not sure if they were honest about all the rooms were booked as there were only 1-2 cars there the whole time.
The lodge emphasized that we should the breakfast with a fee (vs. the free one), so we did in the first morning. The extra fee breakfast served was two eggs and one sausage which took 45 min to come out. There was no communication as to why it took so long. In addition, we were scolded by the hostess/cook about eating our own food at the breakfast area. Except 1-2 boxes of cereals, that's nothing else to eat at the complementary breakfast.
It's shocking and disappointment that Hotels.com won't do anything for the wrong advertise information and the lodging owner was pretty rude. Best to stay away from this lodging and hotels.com for future booking.
Eve
Stayed 2 nights in Sep 2025
