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SureStay Plus Hotel by Best Western Mountain View

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Mountain View

Free breakfast
Lobby
Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers
Desk, laptop workspace, iron/ironing board, free WiFi
Lobby

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Gym
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Mountain View, CA
  • Place, Googleplex
    ‪5 min drive‬
  • Place, Stanford University
    ‪8 min drive‬
  • Place, Stanford University Medical Center
    ‪12 min drive‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible, Bathtub

7.0 out of 10
Good
(2 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

7.4 out of 10
Good
(3 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(12 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

SureStay Plus Hotel by Best Western Mountain View

Suburban hotel with free breakfast and a fitness center
This smoke-free hotel features an outdoor pool, a fitness center, and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and concierge services are onsite.
SureStay Plus Hotel by Best Western Mountain View offers 71 accommodations, which are accessible via exterior corridors and feature fireplaces and complimentary newspapers. This Mountain View hotel provides complimentary wireless Internet access.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at SureStay Plus Hotel by Best Western Mountain View. During your stay, you're just a quick walk from San Andreas Fault Trail. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free breakfast offered
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool
  • Amenities include a business center, a multilingual staff, and a lobby fireplace
  • Onsite recreation includes a gym
  • 7 minutes by car from Shoreline Amphitheatre and 7 minutes from Palo Alto VA Hospital
  • Pets welcome for a fee
SureStay Plus Hotel by Best Western Mountain View offers its guests an outdoor pool and a fitness center. Public spaces have free WiFi. You'll find a business center on site. Free breakfast is served. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly SureStay Plus Hotel by Best Western Mountain View. Free self parking is available. You'll have access to the outdoor pool at a partner property.

This Mountain View hotel is smoke free.

Guests are served free breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor pool (guest access)
  • TV in common areas

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 3 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium channels

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Fireplace
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per accommodation, per day
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open May 01 and close October 31.
  • Pool access available from 7:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Inn Mountain View
Best Western Mountain View
Best Western Mountain View Inn
Best Western Plus Mountain View
Best Western Plus Mountain View Inn
Mountain View Best Western
Best Western Plus Mountain View Hotel Mountain View

SureStay Plus Hotel by Best Western Mountain View Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 229 out of 947 reviews
Rating 8 - Good. 323 out of 947 reviews
Rating 6 - Okay. 211 out of 947 reviews
Rating 4 - Poor. 113 out of 947 reviews
Rating 2 - Terrible. 71 out of 947 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and spacious, although I had to place the microwave on the floor to be able to plug it in. This wouldn’t be accessible to someone who can’t lift, bend over, get back up, and so on. Same for the coffee machine, although I didn’t use that. I feel that this should have been communicated to some extent. My stay was otherwise very nice and I enjoyed the breakfast!
Stayed 2 nights in Jul 2025

10/10 Excellent

Rajendra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

2/10 Terrible

Brenna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No go!

This stay was no good. I stayed there twice last summer and liked it - budget friendly and clean. This year our first room had a red stain near the pillows on one bed and hair and lint under the sheets on the other. When we moved rooms the beds were clean enough, but the bathroom was grimy and thick layers of dust were everywhere. Plus both rooms has stained dirty carpet. When I spoke to management about my concerns the next morning, they stated that they were sorry and I could ask for the "manager's special" next time and get a discount. This did not leave me with any want to ever stay at this property again.
Stayed 1 night in Jul 2025

4/10 Poor

Pamela

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

8/10 Good

Danni

Stayed 1 night in Jun 2025

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

6/10 Okay

Guadalupe

Stayed 2 nights in May 2025

10/10 Excellent

Judi

Travelled with group
Liked: Cleanliness, property conditions & facilities
All those at the front desk were excellent!
Stayed 1 night in May 2025

6/10 Okay

Michael

Good value
Stayed 2 nights in May 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2025

2/10 Terrible

Marian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

SureStay by Best Western, Mountain View Ca

It wasn’t very clean, walking on the carpet my bare feet was dirty. Noise from air conditioning and fridge was loud. Could hear shower and toilet from above. Mega truck start the engine and rev at 6 am. Was scheduled to stay today but changed to Hampton Inn, much nicer and quiet. Take that dump off your listings!
Stayed 1 night in May 2025

4/10 Poor

Marian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bathroom was not clean, air conditioning too loud,
Stayed 3 nights in Apr 2025

8/10 Good

Ahammed

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is two story building and the front desk is available round the clock and helpful.
Stayed 4 nights in Apr 2025

8/10 Good

Elsa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Frank

Stayed 4 nights in Mar 2025

4/10 Poor

maicol

Stayed 2 nights in Mar 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Strong smell of "substance" in the hallways as we walk to the room, which we believe were guest related and not related to the hotel, and there were fleas in the bed/mattress where my spouse was bitten around her ankle. Location and service were good.
Stayed 3 nights in Mar 2025

6/10 Okay

amparo

Business traveller, Travelled with group
Disliked: Cleanliness
The tub in the bathroom was very dirty. The sides and non stick dots were very dirty.
Stayed 1 night in Mar 2025

10/10 Excellent

Tao

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient, safe and quiet neighborhood, nice walking around
Stayed 3 nights in Feb 2025

10/10 Excellent

chris

Liked: Staff & service, amenities, property conditions & facilities
Natalie was a great host. She was very nice and helpful. It was a very good experience.
Stayed 1 night in Feb 2025

10/10 Excellent

Alex

Stayed 1 night in Feb 2025

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Katherine

Travelled with family
Liked: Staff & service, room comfort

Comfortable

Really enjoyed our stay. It’s super quiet. Breakfast was average but pretty good selection. Customer service was very good, everyone was very friendly.
Stayed 4 nights in Feb 2025

10/10 Excellent

Thomas, Winnipeg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the breakfast was well-laid out. The staff are helpful. Good value for the price.
Stayed 2 nights in Jan 2025

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately the microwave in our room was dirty. A little disappointed when I had to eat on paper plates and plastic utensils
Stayed 1 night in Dec 2024