31 Mar 2018 by General Manager- The Orchid Mumbai
Dear Guest, Namaskar! Thank you for taking time out and giving us your valuable feedback. We undertake responsibilities via responsible feedback that assists us in improvising our service deliverables. We apologize for the inconvenience caused to you during your recent visit to The Orchid Mumbai. The entire raised feedback has been shared with the relevant section heads and the team with stern steps and we assure you the same will betaken care of in the future. Regrettably we missed out the opportunity to course correct during the event execution. Your feedback on service lapses though isolated is pertinent and will assist us in giving better service in future. We look forward to make amends as we welcome you back to The Orchid Mumbai. Thanking You. Warm Regards, General Manager The Orchid Mumbai
The Orchid Hotel Mumbai Vile Parle offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. A sauna, spa services, and a terrace are also featured at the luxury The Orchid Hotel Mumbai Vile Parle. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Mumbai resort.
Available in all rooms: Free WiFi , High-speed internet access , Internet access (surcharge)
Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed , Internet access in public areas - surcharge
Free self parking , Free valet parking
The Orchid Hotel Mumbai Vile Parle offers 372 air-conditioned accommodations with a safe and complimentary bottles of water. LED televisions come with satellite channels. Bathrooms include a combined bath/shower unit, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Mostly Grills – This restaurant specialises in barbecue and only serves dinner. Guests can enjoy drinks at the bar.
Boulevard – This coffee shop specialises in Asian cuisine and serves breakfast, lunch and dinner. Open 24 hours. Open daily.
South of Vindhyas – This restaurant specialises in Indian cuisine and serves lunch and dinner. Open daily.
Merlins – On-site bar. Open selected days.
24-hour room service is available.
Recreational amenities at the resort include an outdoor pool, a 24-hour health club and a sauna.
Guests can indulge in a pampering treatment at the resort's full-service spa. Services include body wraps, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and reflexology.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property provides airport shuttle pick-up service from the domestic terminals 1A and 1B only.
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.
Outside alcohol is not permitted on the premises.
The Orchid Hotel Mumbai Vile Parle offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Outside food is not permitted on the premises.
No visitors or unregistered guests are allowed in guestrooms after 8 PM.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Contactless check-out is available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
