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3.9 out of 5
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See all 15 ebookers Reviews

"The location is good but rooms are not 5 star level not much up to standards " More

By a verified traveller on Fri 27 Jul 2018

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Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
€102* Per night/room 24 May - 25 May

Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 3 Bedrooms (Crown)

Bed Count 2 King Beds Maximum Occupancy 8 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Hyatt Muscat ratings based on 15 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Hyatt Muscat

Everyone (12) Couples (1)
5 out of 5

Posted by on 25 Jan 2020

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Comment from Hotel Management

28 Jan 2020 by Maryna Schielke

Dear Guest, Thank you for your time and interest in providing us with your feedback and comments in regards to your recent stay with us here in Muscat. We are always delighted to read that the levels of service and care provided by our team members meet with the expectations of our many local and International guests. I also appreciate your feedback on the Hotels facilities, please be assured I have passed them on to our team as we continue to work on providing the highest levels of services to all of our guests. We look forward to welcome you back on your next visit to this exciting part of the world. Best regards

4 out of 5
The location is good but rooms are not 5 star level not much up to standards

Posted by on 27 Jul 2018

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Comment from Hotel Management

31 Jul 2018 by Maryna Schielke

Thank you for taking the time to complete our guest experience survey and share your experiences with me. At Grand Hyatt Muscat, we strive to deliver the best possible service for each and every one of our guests . We have noted your comments about the needed renovation in the hotel. We are aware of the renovation needs and the same will be carried out in a due course. We would be delighted if you chose Grand Hyatt Muscat again

1 out of 5

Avoid. Do not stay here.

Hotel staff are very unpleasant. We got told off for filming the main lobby when we walked in. Later on, another staff member said pictures are ok but no video. We then got told no filming whatsoever was allowed. We then we're harassed by security and constantly followed each time we returned to the hotel. I really hated this and have never been made to feel so uncomfortable at a hotel before. This ruined my entire time in Muscat, i just can't believe after travelling from so far that the staff were so rude to us. The room booking didn't include breakfast and the cost of add this on arrival was extortionate. It was around 20 OMR / roughly £40pp. Food in the hotel was extremely expensive. I think desserts in one of the restaurants was 7.5 OMR / around £15 just for some cake. I suggest going elsewhere if staying in Muscat. The location was terrible too as the hotel is located next to all the embassy buildings.

Posted by on 23 Mar 2018

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Comment from Hotel Management

26 Mar 2018 by maryna schielke

thank you very much for taking the time to provide us with your valuable feedback in relation to the levels of service and care you experienced during your stay with us here in Muscat, I understand that Mr. Murphy our General Manager has been in contact with you personally. Thank you once again for taking the time to provide us with your feedback, once again we would like to assure you that this is certainly not the levels of hospitality that we offer to our guests.

5 out of 5
Lovely hotel, only complaint was very poor view from toom, did complain but not really interested

Posted by on 9 Nov 2017

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Comment from Hotel Management

14 Nov 2017 by Maryna Schielke

Greetings from Grand Hyatt Muscat and thank you for taking the time to share your feedback and for staying with us.We strive to deliver the best possible service for each and every one of our guests. I have shared your feedback with the concerned departments and it will enable us to continue to strive to deliver the highest standards of service. Best regards

4 out of 5

Posted by on 15 Aug 2023

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1 out of 5
Particulièrement recommandé pour des personnes d'un certain âge qui veulent se reposer fin février ou mars. Climat délicieux, sécurité assurée puisque situé dans quartier des ambassades, promenade superbe le long de la plage, belle piscine donnant sur la plage et la mer... Cependant, il faut avoir une voiture, ou négocier les taxis qui ont des prix hauts pour les touristes, car ce quartier est décentré, donc pas bien vivant, sans restaurants ni animations, sauf pour les clients captifs. Pays calme, tranquille, bien organisé.

Posted by on 8 Mar 2020

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Comment from Hotel Management

11 Mar 2020 by Maryna Schielke

Dear Guest, Greetings from Grand Hyatt Muscat and I trust this email finds you well. Thank you for taking the time to complete our guest experience survey. We always strive to deliver the best possible service for each and everyone of our guest and it is always gratifying to know that you have enjoyed your stay with us. We appreciate your very encouraging feedback and your remarks drive us to keep going with our efforts as we continue to provide abundant experiences to each of our guests. I look forward to another opportunity to host you at Grand Hyatt Muscat, and once again, thank you for your positive comments. Best regards

5 out of 5

Posted by on 31 Jan 2020

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Comment from Hotel Management

5 Feb 2020 by Maryna Schielke

Dear Guest, Thank you for your time and interest in providing us with your feedback and comments in regards to your recent stay with us here in Muscat. We are always delighted to read that the levels of service and care provided by our team members meet with the expectations of our many local and International guests. I also appreciate your feedback on the Hotels facilities, please be assured I have passed them on to our team as we continue to work on providing the highest levels of services to all of our guests. We look forward to welcome you back on your next visit to this exciting part of the world. Best regards

4 out of 5
L'hôtel dispose de plusieurs restaurants très bons et variés, un beau fitness, une piscine (à l'ombre assez vite l'après midi), et installations près de la plage (plage non privée ). Des taxis sont devant l'hôtel 24/24. Il y a une conciergerie, un bancomat et des boutiques. Un peu excentré par contre.

Posted by on 8 Jan 2020

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Comment from Hotel Management

12 Jan 2020 by Maryna Schielke

Dear Guest, Thank you for your time and interest in providing us with your feedback and comments in regards to your recent stay with us here in Muscat. We are always delighted to read that the levels of service and care provided by our team members meet with the expectations of our many local and International guests. I also appreciate your feedback on the Hotels facilities, please be assured I have passed them on to our team as we continue to work on providing the highest levels of services to all of our guests. We look forward to welcome you back on your next visit to this exciting part of the world. Best Regards

3 out of 5

Posted by on 11 Aug 2019

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Comment from Hotel Management

13 Aug 2019 by Maryna Schielke

Thank you for your time and interest in providing us with your feedback and comments in regards to your recent stay with us here in Muscat. We are always delighted to read that the levels of service and care provided by our team members meet with the expectations of our many local and International guests. We look forward to welcome you back on your next visit to this exciting part of the world. Best regards

2 out of 5
Il y avait du bruit les matins des 6Heure , la réception décevante pour pas renseigner et connaître l’h comme il se doit ..... on a découvert l’ho Nous mêmes pour trouvé la chambre

Posted by on 25 Feb 2019

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Comment from Hotel Management

26 Feb 2019 by Maryna Schielke

Greetings from Grand Hyatt Muscat! On behalf of the whole team, I just wanted you to know that we truly appreciate your support and we feel honored to be your chosen hotel here in Muscat. We always strive to deliver the best possible service for each and everyone of our guest and it is always gratifying to know that you have enjoyed your stay with us and found our facilities likable. It has been our pleasure to have taken care of you and hope to serve you again soon Best Regards

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.