6/10 Okay
Ann Marie
Travelled with family
9 Sept 2025
Liked: Cleanliness, staff & service
Functioning the aircon took some time, the extortionate fees for the food service was a put off. Breakfast in the morning was stipulated at $30\person and was quite a shock. Non of their menus have prices, and forces customers to pay that fee. Eating there for a day could result in more than $90/person per day, at the end of your stay, the amount you would pay for food would outweigh the price for the accommodation. There is mention of a swimming pool, adding value to their ranked system as an intercontinental hotel, however this was far from true, with many staff not being transparent about the fact that there is no swimming pool at this hotel, the area used to extend the rearaurant. We were informed that, the pool was out of service for winter, just to be made aware that there was no pool on our last day. The wifi was a problem as it was an unsecured network, and created issues with payment, where we had to get cash externally to pay for meals.
The hotel was clean, though noise levels were quite high, with late night revellers akin to bar level as wel as the early mroning kitchen staff, with the banging and clattering waking one up quite early. The smell of the cooking food permeating into the room. Staff were pleasant and friendly, however they equally did not have the knowledge to forward valuable information about food pricing and were participants in accepting that $30\person was a reasonable price to be slapped with, without prior impression of pricing.
Ann Marie
Stayed 3 nights in Aug 2025