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White Horse Hotel

3.0 star property

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Photo gallery for White Horse Hotel

Suite, 2 Bedrooms
Exterior
Pool
Public bath
Double Room

Reviews

10 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services

Explore the area

View in a map
3020-647 Echoland Hokujou, Kitaazumi-gun, Hakuba, Nagano, 3999301
  • Place, Hakuba Ski Jumping Stadium
    ‪3 min walk‬
  • Place, Hakuba Happo-One Ski Area
    ‪3 min drive‬
  • Place, Happo-one Adam Gondola
    ‪6 min drive‬

Room options

View all photos for Double Room

Double Room

Double Room

  • Sleeps 4
  • 1 Queen Bed

View all photos for Triple Room

Shower, free toiletries, hair dryer, slippers

Triple Room

  • Sleeps 5
  • 3 Single Beds

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Quadruple Room

Quadruple Room

  • Sleeps 5
  • 2 Single Beds and 1 Double Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms

Suite, 2 Bedrooms

  • Sleeps 7
  • 2 Single Beds, 1 Double Bed and 1 Single Bunk Bed

View all photos for Twin Room

Shower, free toiletries, hair dryer, slippers

Twin Room

  • Sleeps 4
  • 2 Single Beds

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About this property

White Horse Hotel

Jump on the free ski shuttle for a day on the slopes before returning to White Horse Hotel for a meal at the restaurant and a drink at the bar/lounge. Additional amenities include ski storage and complimentary wireless internet access. Housekeeping is available once per stay.
White Horse Hotel offers 13 air-conditioned accommodations with coffee/tea makers and slippers. Accommodations offer separate sitting areas. Flat-screen televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, hair dryers, and children's slippers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested. Housekeeping is provided once per stay.

The recreational activities listed below are available either on site or nearby; fees may apply.
Private bath/onsen services include an indoor private bath (in communal space). Public bath/onsen services include an indoor public bath (no minerals) and a yukata (Japanese robe). These services feature separate men and women areas. The ryokan bathing area is open from 2:00 PM to 11:00 PM.
During your stay at White Horse Hotel, you're just a quick walk from Hakuba Ski Jumping Stadium. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free English breakfast served daily
  • Free WiFi
  • Free self parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Services include babysitting, a concierge, and tour or ticket assistance
  • Onsite recreation includes a playground
  • Just a 3-minute drive from Hakuba Happo-One Ski Area and 7 minutes from Hakuba Goryu Ski Resort
  • Free train station pick-up and ski shuttle service
Getting to the slopes is a breeze with the hotel's complimentary ski shuttle. At the end of the day, order après-ski drinks at the hotel's bar.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. Free breakfast is available daily. Public spaces have free WiFi. Self parking is free.

This 3-star Hakuba hotel is smoke free.

Guests are served free English breakfast daily from 7 AM to 9 AM.
White Horse Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station pick-up shuttle
  • Free ski shuttle
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free English breakfast available daily 7 AM to 9 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Playground
  • Ski storage

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Spa

  • Private indoor bath (no minerals) in communal space
  • Public bath open from 2:00 PM - 11:00 PM
  • Public indoor bath (no minerals)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 steps to reach entrance
  • No lift
  • Thin carpet in room
  • Well-lit path to entrance

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free extra futon

Bathroom

  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Fusuma (room partition)
  • Heating
  • Iron/ironing board on request
  • Laundry detergent
  • Separate sitting area
  • Tatami (woven mat) flooring
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

The front desk is open daily from 7 AM - 8 PM
Guests must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), key retrieval

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
The front desk at this property is open daily from 7 AM - 8 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for private bath/onsen. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

WHITE HORSE HOTEL Hakuba
WHITE HORSE Hakuba
WHITE HORSE HOTEL Hotel
WHITE HORSE HOTEL Hakuba
WHITE HORSE HOTEL Hotel Hakuba

White Horse Hotel Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 1 out of 1 reviews
Rating 8 - Good. 0 out of 1 reviews
Rating 6 - Okay. 0 out of 1 reviews
Rating 4 - Poor. 0 out of 1 reviews
Rating 2 - Terrible. 0 out of 1 reviews

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

Reviews

10/10 Excellent

Qin Ran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I visited Hakuba with my girlfriend during the Snow Machine festival. The White Horse hotel is a privately owned boutique, and Tony was very friendly and helpful during our stay. I especially liked the included breakfast that fueled energy for snowboarding and the shuttle service to and from the mountains. The only confusing part was during the initial tour, Tony didn't mention that we were expected to use the shared onsens for showering. I'm not sure if this is common practice in Japan, but we were later confused about why our room didn't include a shower.
Stayed 5 nights in Mar 2026