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West End Hotel

3.0 star property

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Photo gallery for West End Hotel

Front of property
Double Room
Daily full breakfast (GBP 15.00 per person)
Hallway
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Bar
  • Housekeeping

Explore the area

View in a map
Thurlow Road, Nairn, Scotland, IV12 4EZ
  • Place, Nairn Beach
    ‪1 min walk‬
  • Place, Nairn Museum
    ‪6 min walk‬
  • Place, Nairn Golf Club
    ‪13 min walk‬
  • Airport, Inverness (INV)
    ‪15 min drive‬

Room options

View all photos for Twin Room

Twin Room

Twin Room

8.6 out of 10
Excellent
(10 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard King Room

Standard King Room

Standard King Room

8.4 out of 10
Very good
(12 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Single Room

Single Room

Single Room

8.8 out of 10
Excellent
(13 reviews)
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room

Double Room

Double Room

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Iron/ironing board, free WiFi, bed sheets

Family Room

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Studio

Studio

Studio

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

West End Hotel

Hotel with free parking, 6-minute walk to Nairn Beach
Along with a bar/lounge, this smoke-free hotel has a snack bar/deli and a coffee shop/cafe. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Other amenities include coffee/tea in a common area, express check-in, and express check-out.
West End Hotel offers 26 accommodations with irons/ironing boards and complimentary toiletries. Plasma televisions are featured in guestrooms.

Bathrooms include bathtubs or showers. This Nairn hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Our customers tell us they can't get enough of West End Hotel's great location. During your stay, you're just a quick walk from Nairn Beach. You'll find features like free WiFi in public areas, free self parking, and a free manager's reception.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Amenities include an elevator, a terrace, and coffee/tea in a common area
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Within a 10-minute walk of Nairn Beach and Moray Firth
  • Airport shuttle service available for a fee
There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

West End Hotel also features a terrace, a garden, and a picnic area. Free self parking is available.

This 3-star Nairn hotel is smoke free.

The hotel hosts a free manager's reception daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Full breakfast available for a fee 7:00 AM to 8:30 AM on weekdays and 8:00 AM to 9:30 AM on weekends; GBP 15 for adults and GBP 8 for children
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Access code, host will greet you

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 15.00 for adults and GBP 8.00 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 4:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code. The host will greet guests on arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

West End Hotel Hotel
West End Hotel Nairn
West End Hotel Hotel Nairn

West End Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 165 out of 345 reviews
Rating 8 - Good. 107 out of 345 reviews
Rating 6 - Okay. 46 out of 345 reviews
Rating 4 - Poor. 15 out of 345 reviews
Rating 2 - Terrible. 12 out of 345 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities
What stood out about this hotel was how reasonable it was. It was clean, pleasantly furnished staff ( such as they were ) were friendly and helpful. What I didn’t like is I was. Woken up 5 times by a drunken neighbour talking loudly in the corridor after midnight. I’m a woman on my own. A man who appears to be drunk whilst fn and blinding on the phone is very scary. I didn’t complain to the staff because I didn’t know where his room was. It’s an hotel. I decided he would be gone the next night. He wasn’t. It started again. This time I op med my door and told him to shush. He apologised and bl there’s on for another few mins. Then he went into his room and the night was once again peaceful. There had been no phone. I took a risk. I shouldn’t have had to.
Stayed 2 nights in Nov 2025

10/10 Excellent

Marjory

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly, efficient staff. Comfortable king size mattress and pillow - nice to have daily clean and fresh towels. Delicious cooked breakfast. Pleasant and spacious restaurant, bar and lounges. Overall very good value for money.
Stayed 3 nights in Oct 2025

8/10 Good

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was apprehensive given a few reviews i read but overall it was a good stay the staff are friendly and helpfull the food was fantastic although we didnt have a breakfast the room was nice and clean the bed was a little hard for me but thats personal preference
Stayed 4 nights in Oct 2025

10/10 Excellent

Oliver

Stayed 2 nights in Oct 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked the West End as a half ways stop when was up in Alness for a cup football match. We checked in quite late and let the hotel know, the room was good size and nice and cosy, the kitchen and bar was still open and the food was lovely, freshly cooked and piping hot. We added on breakfast and when we arrived and it was the same lovely fresh breakfast. Never caught the name of the lady who was on breakfast service but she was lovely - very talkative and attentive. Would def stay again
Stayed 1 night in Oct 2025

4/10 Poor

Claire

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, tired hotel, zero effort

As the hotel has failed to respond to my email within their stated 48 hrs I will post an honest review. I appreciate this is a low cost room. The room is very tired. Upon arrival I could see that while hoovering may have been done, it hasn't picked up all that was on the floor. Various wear and tear all over, damage where the head board is, no toilet roll holder, the bathroom door damaged where someone clearly pushed it hard over the door stop, mould at base of shower, chair worn and ripped/damaged, lighting old and parts missing. The toilet is raised as though it's for accessible room, so was difficult to use. The bathroom also smelled very strongly of cleaning materials. The curtains let in way too much light, maybe use a blind? The bed felt past it's best days and the pillows really lumpy. A lose doorstop with a screw hook on the floor (glad I didn't stand on that!). Added to the fact I didn't see one member of staff until late evening at reception as I walked past. I get it, it's costly to do up rooms, and wood chip wall paper is awful to remove, but I just felt really unwelcome. IE it felt like you can't be bothered. All these small things, if rectified would make a huge difference. This could be a great hotel given it's location, but I kind of felt, as a guest, that I was an inconvenience.
Stayed 1 night in Oct 2025

10/10 Excellent

John

Stayed 2 nights in Oct 2025

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is paid for but very nice quality and the breakfast staff were amazing, so helpful. Room was beautiful, clean, large, good temperature, quiet woth access to a fridge that was a brilliant added extra. Such good price for such an amazing room. We will be back for sure.......
Stayed 1 night in Oct 2025

10/10 Excellent

Archana

Liked: Cleanliness, property conditions & facilities
It was in very nice area, check was easy, without check in desk, and the instructions were straight fwd.
Stayed 1 night in Oct 2025

10/10 Excellent

Kathryn, Feilding

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

matthew

Stayed 1 night in Oct 2025

8/10 Good

Stuart

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Joanna

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Some rooms are much nicer than others, we stayed previously and had lovely rooms. This time, rooms 3 and 5 were poor. Broken lights, a shower that worked sporadically, and bathrooms in desperate need of a refresh. Its a great value hotel, and the staff are lovely, but theres no excuse for broken lamps, and a shower that only functions properly when a nearby other shower is not in use ( the only explanation i can think for the issue).Breakafast poor, at £15 a head we got food that seemed to have been cooked hours before. Lovely helpful friendly staff.
Stayed 2 nights in Oct 2025

8/10 Good

Jeri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, even if a little outdated. One block from beach. Coffe and tea in the room. Has restraunt and bar in the hotel that offers good variety of breakfast and dinner options. And did i say that there is easy beach access? Yes! Easy beach access!
Stayed 3 nights in Oct 2025

8/10 Good

Bangarpet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy procedure to check-in and check out.
Stayed 1 night in Oct 2025

8/10 Good

Maggie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely night spent here. Very clean room and the manager was excellent. Very helpful. The only downside was the shower with low water pressure and the thin walls. Great value.
Stayed 1 night in Oct 2025

8/10 Good

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay. Spacious room with large windows. Nice area. Felt clean. Nice bathroom
Stayed 1 night in Oct 2025

8/10 Good

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and drink options were good. Quite street so parking was safe. Rooms not very soundproof can hear people talking in other rooms
Stayed 1 night in Oct 2025

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did an over night so we didnt have a 4 hour drive back to our B&B. Small single room with bathroom.
Stayed 1 night in Sep 2025

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time staying. Lovely studio flat. Excellent value for money. Very clean. Will definitely be back
Stayed 1 night in Sep 2025

8/10 Good

Richard/Monique, Summerland

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel near the ocean. We had a Lovely walk along the ocean after each meal. Hôtel was located in a quiet residential area. Full service bar and restaurant. Perfect!
Stayed 1 night in Sep 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Louise

Limited parking and overnight banging noise evident from our room . 12
Stayed 1 night in Sep 2025

8/10 Good

Susan Caroline

Stayed 1 night in Sep 2025