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Best Western Nairobi Upper Hill

3.5 star property
VIP Access

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Photo gallery for Best Western Nairobi Upper Hill

Lobby
Exterior
Terrace/patio
Property grounds
Restaurant

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Gym
  • Business services

Explore the area

View in a map
2nd Ngong Avenue, Nairobi
  • Place, Uhuru Park
    ‪12 min walk‬
  • Place, Kenyatta International Convention Centre
    ‪2 min drive‬
  • Place, University of Nairobi
    ‪2 min drive‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪18 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Room, Multiple Beds, Connecting Rooms

Family Room, Multiple Beds, Connecting Rooms

Family Room, Multiple Beds, Connecting Rooms

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Single Bed (Cozy Room)

Standard Room, 1 Single Bed (Cozy Room)

Standard Room, 1 Single Bed (Cozy Room)

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premium Terrace & Garden View Suite

Terrace/patio

Premium Terrace & Garden View Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for One Bedroom Garden View Suite

One Bedroom Garden View Suite

One Bedroom Garden View Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Garden View Suite

Family Garden View Suite

Family Garden View Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Cozy Room

In-room safe, desk, free cots/infant beds, free WiFi

Cozy Room

  • Sleeps 1
  • Free Wi-Fi

View all photos for Standard King Room

In-room safe, desk, free cots/infant beds, free WiFi

Standard King Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Superior Twin Room

In-room safe, desk, free cots/infant beds, free WiFi

Superior Twin Room

  • Sleeps 2
  • Free Wi-Fi

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About this property

Best Western Nairobi Upper Hill

This smoke-free hotel features 4 restaurants, a fitness center, and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, concierge services, and dry cleaning.
Best Western Nairobi Upper Hill offers 84 accommodations with safes and complimentary bottled water. Premium satellite television is provided.

Bathrooms include showers and complimentary toiletries. This Nairobi hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and ceiling fans. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include a fitness center.
During your stay at Best Western Nairobi Upper Hill, you'll be within walking distance of Kenyatta International Convention Centre. You'll find features like free WiFi in public areas and free self parking, plus 4 restaurants.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at one of the 4 restaurants
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Just a 3-minute drive from Kenyatta International Convention Centre and 11 minutes from Nairobi National Park
  • Airport pick-up shuttle service available for a fee
There are 4 restaurants on site, along with a snack bar/deli. Public spaces have free WiFi. Event space at this hotel measures 624 square feet (58 square meters) and includes conference space. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. A fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Best Western Nairobi Upper Hill. Self parking is free.

This 3.5-star Nairobi hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:30 AM.
Best Western Nairobi Upper Hill has 4 restaurants on site.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: USD 10 to 15 for adults and USD 8 to 12 for children
  • 4 restaurants
  • Snack bar/deli

Things to do

  • Gym

Family friendly

  • In-room cot
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • 624 square feet of conference space

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom

More

  • Banquet hall
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Room service

More

  • Ceiling fan
  • Desk
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Best Western Nairobi Upper Hill

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 10 to 15 for adults, and USD 8 to 12 for children
  • Airport shuttle fee: USD 25 per vehicle (maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
Best Western Nairobi Upper Hill offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Country Lodge Nairobi
Country Nairobi
Town Lodge Upper Hill Nairobi Hotel
Town Lodge Upper Hill Hotel
Town Lodge Upper Hill Nairobi
Town Lodge Upper Hill
Country Hotel Nairobi

Best Western Nairobi Upper Hill Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 206 out of 305 reviews
Rating 8 - Good. 72 out of 305 reviews
Rating 6 - Okay. 16 out of 305 reviews
Rating 4 - Poor. 6 out of 305 reviews
Rating 2 - Terrible. 5 out of 305 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Andri

Liked: Cleanliness, staff & service, amenities
Nice place to stay and wonderful kind people's.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Dean

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and staff
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities
Room was very clean and the staff very nice
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Cherylee

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, staff very helpful
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

norma

Liked: Cleanliness, staff & service, property conditions & facilities
Staff members gave us VIP treatment very helpful loved the experience
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, always helpful and courteous.
Poolside
Chill spot
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Dean

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and connection to the Fairview Hotel
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Timothy Kisakye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Variety of foods served on breakfast and the stuff at the reception were very friendly and actually allow me to check out with added time I was so pleased by that.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Christopher Sean

Liked: Cleanliness, amenities, property conditions & facilities
Love this place. No complaints whatsoever.
Stayed 1 night in Feb 2026
Verified

6/10 Okay

George William

Disliked: Amenities
was okay, expensive food though
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Calvin

Liked: Cleanliness, amenities, property conditions & facilities
great hospitality. friendly staff.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Dativa

Liked: Cleanliness, amenities, property conditions & facilities
Staff there are so welcoming and kind! Very accommodating, always helpful. Great area, quiet, good places to work. Would stay again!
Stayed 8 nights in Jan 2026
Verified

10/10 Excellent

Priscillar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Ruchith

Liked: Cleanliness, property conditions & facilities
Clean room and good staff
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Moses

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, wonderful staff
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Fred

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is a “hidden gem” in Nairobi. We have stayed here a number of times over the years. Very clean. Staff is helpful and kind. Breakfast is always excellent.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Christopher Sean

Liked: Cleanliness, amenities, property conditions & facilities
Staff is fantastic. Nice, quiet neighborhood. Clean and bright rooms.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Dorothy

Liked: Cleanliness, amenities, property conditions & facilities
The staff was helpful. Security was good. Nice clean place.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Binalakshmi

Liked: Cleanliness, amenities, property conditions & facilities
Excellent breakfast. Friendly and accommodating staff.
Stayed 7 nights in Oct 2025
Verified

10/10 Excellent

obai

Liked: Cleanliness, amenities, property conditions & facilities
Yes it was very clean
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Wienczyslawa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a very big hotel with a beautiful swimming pool, restaurant, breakfast and even more wonderful staff.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

AMISA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very clean and cozy.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, with “Great” staff members that go beyond personal service!!!!
Stayed 11 nights in Nov 2025
Verified

8/10 Good

AMANDA

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff - they introduced me to masala tea and I have been hooked ever since.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

RASHIDAT OMOLABAKE

Liked: Staff & service, amenities, property conditions & facilities
Yes pls
Stayed 4 nights in Mar 2026