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Crowne Plaza Nairobi Airport by IHG

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2 bars/lounges, lobby lounge, rooftop bar
Bathroom sink
Exterior
2 bars/lounges, lobby lounge, rooftop bar
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
First Freight Lane, Jomo Kenyatta International Airport, Nairobi
  • Place, Gateway Mall
    ‪4 min drive‬
  • Place, Southfield Mall
    ‪4 min drive‬
  • Place, The Imaara Shopping Mall
    ‪5 min drive‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪3 min drive‬

Room options

View all photos for Standard Room

Premium bedding, minibar, in-room safe, desk

Standard Room

9.6 out of 10
Exceptional
(22 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed, Balcony

9.8 out of 10
Exceptional
(9 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(31 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds

Premium bedding, minibar, in-room safe, desk

Standard Room, 2 Single Beds

9.8 out of 10
Exceptional
(21 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed (Customizable)

Premium bedding, minibar, in-room safe, desk

Suite, 1 King Bed (Customizable)

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds, Balcony

Premium bedding, minibar, in-room safe, desk

Standard Room, 2 Single Beds, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible

9.8 out of 10
Exceptional
(13 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed, Balcony

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Crowne Plaza Nairobi Airport by IHG

This smoke-free hotel features a full-service spa, an outdoor pool, and a restaurant. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Other amenities include 2 bars/lounges, a fitness center, and a poolside bar. Change of towels is available on request.
Crowne Plaza Nairobi Airport by IHG offers 144 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 50-inch LED televisions come with satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.
Euphoria Spa has 2 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body wraps. The spa is equipped with a sauna and a steam room. The spa is open daily.
Crowne Plaza Nairobi Airport by IHG's proximity to the airport gets high marks from our customers. During your stay, you'll be close to Gateway Mall. Free WiFi in public areas, free self parking, and a free roundtrip airport shuttle are available.
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine and garden views while dining at KITCHEN 9 RESTAURANT
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with body scrubs, massages, or facials at Euphoria Spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 7.2 mi (11.6 km) from Nairobi National Park and 11.1 mi (17.9 km) from Kenyatta International Convention Centre
  • Free airport shuttle service
Crowne Plaza Nairobi Airport by IHG offers its guests a full-service spa, an outdoor pool, and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A business center, 3 meeting rooms, and limo/town car service are available. Event space at this hotel measures 1184 square feet (110 square meters) and includes conference space. A fitness center, a rooftop terrace, and spa services are also featured at the luxury Crowne Plaza Nairobi Airport by IHG. A roundtrip airport shuttle is free (available 24 hours). Limited free parking is available on a first-come, first-served basis.

This 5-star Nairobi hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
KITCHEN 9 RESTAURANT - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
AROMA COFFEE SHOP - Overlooking the garden, this coffee shop specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open 24 hours. Open daily.
VELOCITY BAR - This lobby lounge serves light fare only. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.
SKY VIEW POOL BAR - This poolside rooftop bar specializes in international cuisine and serves lunch, dinner, and light fare. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle at scheduled times
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 30 for adults and USD 15 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • AROMA COFFEE SHOP
  • KITCHEN 9 RESTAURANT
  • SKY VIEW POOL BAR
  • VELOCITY BAR

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Fenced pool
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,184 square feet of conference space
  • 3 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Doorbell and phone notification
  • Front entrance ramp
  • Grab bar in shower (71 centimetre high)
  • Grab bar near toilet (71 centimetre high)
  • Handrails in stairways (91 centimetre high)
  • Lever door handles
  • Lift (120 centimetre wide door)
  • Magnifying mirror
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (90 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2017
  • Double-glazed windows
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 90.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.0 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 30 for adults and USD 15 for children
  • Rollaway bed fee: USD 90.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Some water is reused through a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Crowne Plaza Nairobi Airport by IHG offers transfers from the airport. Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Crowne Plaza Nairobi Airport Hotel
Crowne Plaza Nairobi Hotel
Crowne Plaza Nairobi By Ihg
Crowne Plaza Nairobi Airport
Crowne Plaza Nairobi Airport by IHG Hotel
Crowne Plaza Nairobi Airport an IHG Hotel
Crowne Plaza Nairobi Airport by IHG Nairobi
Crowne Plaza Nairobi Airport by IHG Hotel Nairobi

Crowne Plaza Nairobi Airport by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 779 out of 1003 reviews
Rating 8 - Good. 157 out of 1003 reviews
Rating 6 - Okay. 29 out of 1003 reviews
Rating 4 - Poor. 17 out of 1003 reviews
Rating 2 - Terrible. 21 out of 1003 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Caree

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable..staff was very friendly and very convenient to airport.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Ariane

Liked: Cleanliness, property conditions & facilities
Very friendly staff, nice and clean room.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

H.

Liked: Cleanliness, amenities, property conditions & facilities
Staff and room was wonderful
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Kevin

Liked: Amenities
The hotel and staff were amazing. Very clean and comfortable. Being so close to the airport made things very easy.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Linda

Liked: Cleanliness, amenities, property conditions & facilities
Staff very nice enjoyed a facial and an outstanding deep tissue massage
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Sheila

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. Excellent customer service and food.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Mats

Liked: Cleanliness, staff & service, amenities
Friendly staff, spacious room, good breakfast
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and very warm smiles
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, amazing staff
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities
Comfortable room, cleanliness and excellent staff were the highlights
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Shawn

Liked: Cleanliness, amenities, property conditions & facilities
Staff was so courteous and making arrangement for transportion to/back to Wilson & NBO was so stressless.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Satveer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel close to airport. We double booked but Tanouj the manager was very helpful so was Faith at checking. The food is quite expensive (which is to b3 expected at an airport hotel but the quality was terrible and service in cafe and bar was very slow.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful place to land after an extremely long 2 days of travel!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Smit

Liked: Cleanliness, amenities, property conditions & facilities
Everything good, as always.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

HADYN

Liked: Cleanliness, amenities, property conditions & facilities
Great room. Staff very welcoming
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Caroline

Liked: Cleanliness, amenities, property conditions & facilities
The rooms are top notch - everything you need, super comfortable and clean, lovely bed linen, great shower and toiletries. The lobby greeting guys and the shuttle staff are absolute gems - lugging our huge bags with a ready smile! And breakfast is amazing. Return here time and time again - really friendly, relaxed and comfortable.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Piush

Liked: Cleanliness, amenities
Everything was good
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

HADYN

Liked: Cleanliness, amenities, property conditions & facilities
Service was efficient and bed exceptionally comfortable. Easy shuttle transfers to an and from the airport.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Daeshaun

Liked: Cleanliness, amenities, property conditions & facilities
Could use more towels but staff was responsive and food was good.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed stay, professional courteous staff
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Diann

Liked: Cleanliness, staff & service, amenities
We wished we could’ve stayed longer! The staff was top notch from the moment we were picked up at the airport until we were delivered at the airport the next day. Our driver not only took us to the terminal but carried our luggage to the proper location, which was quite a distance away.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Moses

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful place to stay
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and friendly staff. Food in the restaurant was very good.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Franz

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the airport, would book anytime again.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Eva-Linn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airport transfer easy to find and great service. Check in and room good
Stayed 1 night in Oct 2025