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Norfolk Towers Serviced Apartments

3.5 star property

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Photo gallery for Norfolk Towers Serviced Apartments

Exterior
Business Studio, 1 Queen Bed, Balcony, Garden View
Apartment, 3 Bedrooms, Balcony | Living area
Garden
Apartment, 3 Bedrooms, Balcony | Private kitchen

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • 24/7 front desk
  • Outdoor space
  • Housekeeping
  • Laundry
  • Free WiFi

Explore the area

Map
Kijabe Street, Nairobi, Nairobi, 100
  • University of Nairobi
    ‪1 min walk‬
  • Kenyatta International Convention Centre
    ‪3 min drive‬
  • Sarit Centre
    ‪4 min drive‬
  • Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪20 min drive‬

Room options

View all photos for City Apartment, 1 Bedroom, Balcony, Garden View

City Apartment, 1 Bedroom, Balcony, Garden View | Living area

City Apartment, 1 Bedroom, Balcony, Garden View

  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for City Apartment, 2 Bedrooms, Balcony

City Apartment, 2 Bedrooms, Balcony

City Apartment, 2 Bedrooms, Balcony

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment, 3 Bedrooms, Balcony

Apartment, 3 Bedrooms, Balcony

Apartment, 3 Bedrooms, Balcony

  • 3 bedrooms
  • 1 bathroom
  • Sleeps 6
  • 1 Queen Bed and 3 Twin Beds

View all photos for Business Studio, 1 Queen Bed, Balcony, Garden View

Business Studio, 1 Queen Bed, Balcony, Garden View | Living area

Business Studio, 1 Queen Bed, Balcony, Garden View

  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed

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About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Norfolk Towers Serviced Apartments

Apartment in Nairobi with a 24-hour front desk and an outdoor pool
An outdoor pool, a meeting room, and concierge services are available at this apartment building. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Each apartment provides a sitting area and a refrigerator, plus free WiFi and a flat-screen TV with satellite channels. A DVD player, a microwave, and a laptop-compatible safe are among the other amenities available to guests.
Norfolk Towers Serviced Apartments offers 70 accommodations with DVD players and laptop-compatible safes. Accommodations offer separate sitting areas. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wireless Internet access. 32-inch flat-screen televisions come with satellite channels. Housekeeping is provided daily.

Recreational amenities at the apartment include an outdoor pool.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

Our customers tell us they can't get enough of the helpful staff at Norfolk Towers Serviced Apartments. During your stay, you're just a quick walk from University of Nairobi. You'll find features like free WiFi in public areas, plus an outdoor pool and dry cleaning service. This comfortable apartment building has 70 apartments on 4 floors. Each apartment includes amenities such as free WiFi and a flat-screen TV.
  • Each apartment offers a sitting area, a flat-screen TV, and a DVD player
  • Free WiFi
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • 10 minutes by car from United Nations Office at Nairobi and 12 minutes from Nairobi National Park
  • Airport and local-area shuttle service available for a fee
As a guest of Norfolk Towers Serviced Apartments, you'll find an outdoor pool, a garden, and concierge services. Public spaces have free WiFi. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Norfolk Towers Serviced Apartments also features laundry facilities, dry cleaning/laundry services, and an elevator.

Smoking is allowed in designated areas at this 3.5-star Nairobi apartment.

Languages

English, Swahili

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)

Family friendly

  • Children stay free (see details)
  • Free cot

Food and drink

  • Cookware, dishware, and utensils
  • Microwave
  • Oven
  • Refrigerator

Bedrooms

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Shower
  • Toilet paper
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • 32-inch flat-screen TV with satellite channels
  • DVD player

Outdoor areas

  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Meeting room

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Housekeeping (daily)
  • Iron/ironing board
  • Laptop-compatible safe
  • Luggage storage
  • Phone
  • Wedding services

Location highlights

  • In a business district
  • In the city centre
  • Near the airport

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Fire extinguisher

General

  • 3 buildings
  • 4 floors
  • 70 units
  • Garden
  • Soundproofing

Policies

Check-in

Check-in start time: 10:00 AM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 35 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property is professionally cleaned
Norfolk Towers Serviced Apartments offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6 AM to 7 PM.
  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Norfolk Towers Serviced Apartments Nairobi
Norfolk Towers Serviced Apartments
Norfolk Towers Serviced Nairobi
Norfolk Towers Serviced
Norfolk Towers Serviced Apartments Nairobi
Norfolk Towers Serviced Apartments Apartment
Norfolk Towers Serviced Apartments Apartment Nairobi

Norfolk Towers Serviced Apartments Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 21 out of 64 reviews
Rating 8 - Good. 30 out of 64 reviews
Rating 6 - Okay. 8 out of 64 reviews
Rating 4 - Poor. 3 out of 64 reviews
Rating 2 - Terrible. 2 out of 64 reviews

8.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Matt

Travelled with family

Cheap, basic accommodation

Stayed at Norfolk Towers Serviced Apartments for 2 nights at the start of a3 week family trip to Kenya. The apartment was big so we had plenty of space and it was conveniently located near the University and part of the city. It served our needs but the rooms were quite tired in look and feel - this might get to you if staying for much longer. Swimming pool was close and a decent size. There are no other amenities on site so you need to walk/taxi to town to get provisions. The WiFi was also quite patchy. Reception were helpful with organising our airport pick up etc.
Stayed 2 nights in Jul 2024

8/10 Good

Silvanus

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Property is located in a convenient location if you are in Nairobi for business since it's walkable to down town Nairobi & the free way to the International Airport is close by. The staff here is great, especially the security team. Rooms don't have air conditioning so it can get really hot in the summer seasons...they provide a fan upon request. Laundry room is far off from room, if you are staying for long. Not a lot of entertainment option to view on the in-room tv. There's a pool. Property is close to road so morning can get noisy if window is open due to matatu traffic. No dining options here so you have to order food or drive/walk to restaurants in Nairobi.
Stayed 2 nights in Mar 2024

8/10 Good

Silvanus

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Property is located in a convenient location if you are doing business in Nairobi walkable to down town Nairobi & close to freeway to International Airport. The staff here is great, especially the security team. Rooms don't have air conditioning so it can get really hot in the summer seasons...they provide a fan upon request. Laundry room is far off from room, if you are staying for long. Not a lot of entertainment option to view on the in-room tv. There's a pool. Property is close to road so morning can get noisy if window is open due to matatu traffic. No dining options here so you have to order food or drive/walk to restaurants in Nairobi.
Stayed 1 night in Mar 2024

10/10 Excellent

emmanuel

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Friendly team. Service desk 24 hours. Daily cleaning of apartment by team.
Stayed 1 night in Jun 2024

8/10 Good

Richard

Liked: Cleanliness, room comfort

Internet

Very good apartments clean and quiet helpful staff. Just needs a better internet connect had times with no access to the internet. Very happy on the whole.
Stayed 3 nights in May 2024

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, room comfort

Thank you

Unfortunately I had to move into a 2 bedrooms because 1 bedroom block doesn’t have elevators. Staff was amazing especially Felicita who kept our apartment immaculate. Location was excellent due to close proximity to everything. Couches and beds could use upgrade. Wifi wasn’t too great but ok. Otherwise I enjoyed my stay and I would definitely stay there again. The apartments met our needs.
Pool area
Stayed 12 nights in Mar 2024

10/10 Excellent

Silvanus

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff from security, maintenance and receptionist are welcoming. Hotel is walk-able to downtown/central business district and easy access to main roads and expressway to airport if you drive. Hotel is affordable but does not have onsite restaurant, but has options to cook food in your room. You can request a fan if room is hot since there is no AC in room. Hot water provided. There is also a room and laundry room with wash machine, however no dryer but you can request a cloths line which you can set up on balcony/patio. Overall good experience staying here.
Stayed 3 nights in Apr 2024

8/10 Good

Richard

Stayed 3 nights in Feb 2024

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, room comfort

Great for families

Great accommodation. Short walk to town. Friendly staff. Nice big swimming pool which the kids loved. I've stayed there before and would stay again.
Stayed 1 night in Dec 2023

10/10 Excellent

Aloice

Liked: Amenities, property conditions & facilities
Front desk staff was excellent. The apartments are beautiful!
Stayed 1 night in Jul 2023

10/10 Excellent

Alpesh, Nairobi

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2023

10/10 Excellent

Julius

Travelled with family
Liked: Cleanliness, room comfort

One of the best vacations apartments in Kenya

My stay was very nice in this place. My family loved the apartment. The staffs are so friendly and helpful. It very clean and well taken care of.
Stayed 5 nights in Dec 2021

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Could do better

Working holiday but could not get work done because their systems were always down. No response to requests for help.
Stayed 1 night in Mar 2020

4/10 Poor

John

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Ok Apartments horrible service

The apartments are ok but if you plan to get any work donr look elsewhere. The net or business office never works and no matter how many times you ssk for assistance no one cares. They have a technical support that works from home and the help they offer is telling you to wait till midnight and see if anything will work.
Stayed 1 night in Mar 2020

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly staff

Staff very friendly and helpful
Stayed 2 nights in Dec 2019

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fit the bill

Staff at gate were supee friendly and helpful, room was perfect for our needs.
Stayed 2 nights in Dec 2019

10/10 Excellent

Wlllem

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Norfolk Towers excellent accommodation

NTSA is fine place to stay, spacious and well furnished rooms, wifi functioning well and fine staff. Excellent for work as well as for holiday trips. Certainly value for money, also due self catering facilities.
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
I liked the size of the rooms.They were very welcoming and even gave us an upgraded room. The property looked dated especially the kitchen. It had the 1960s decor which was in contrast to the pictures i saw online.
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property in a quiet part of Nairobi but easy access to downtown walking morning through early evening (don’t walk outside compound at night). Apartments with stove, fridge, cooking utensils and kitchen sink. Big room with sofas, balcony and plenty of room. Mosquito nets should be on rectangular frame and not round handing from ceiling. Staff were extremely friendly and helpful and available 24/7.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service. Good security. Friendly staff. Convenient to amenities.
Stayed 11 nights in Feb 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The green yard within the complex provides a nice view in a pleasent
Stayed 10 nights in Jan 2019

8/10 Good

Guest, Massachusetts, US

Liked: Cleanliness, property conditions & facilities
The apartments are kept clean and the security is tight. The workers at the property, including the security guards conducted themselves in a professional manner and most importantly they were friendly and helpful. The apartments are conveniently situated very close to the city center (about 10 minutes walk); helps to avoid the annoying city traffic. Obviously, the property needs some updating - a coat of paint, new ironing boards and irons, etc. There are No elevators and so you have to carry your luggage up a flight of stairs, if you happen to get a room on the upper levels.
Stayed 5 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at a studio at the very top floor had to go up to 4th floor,security was perfect although no lifts, security guards did help with luggage and every time I had a visitor or delivery they would call my room to check and also accompany the guest to my room and made sure it was safe before they left, staff were very friendly too.
Stayed 8 nights in Dec 2018

10/10 Excellent

Calveti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

💯 PERFECT

Everything is per advertised, clean rooms, very easy to access. Receptionist are very friendly.
Stayed 2 nights in Dec 2018

10/10 Excellent

Calveti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

VERY CLEAN AND IN A GOOD LOCATION

I always stay at Norfolk Apartment whenever I come to Kenya, and this time was no different. It’s in a very good location, about 5 minutes walk into CBD. The receptionist and everyone are very friendly, the rooms are very clean. So I will recommend this place to anyone at any time.
Stayed 6 nights in Dec 2018