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Novotel Nairobi Westlands

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Photo gallery for Novotel Nairobi Westlands

Lobby
Breakfast, lunch, dinner and brunch served
Outdoor pool, open 6:00 AM to 7:00 PM, pool umbrellas, pool loungers
Presidential Suite, 3 Bedrooms, Kitchenette
2 bars/lounges, rooftop bar

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
LOWER KABETE ROAD, WESTLANDS, Nairobi, 00600
  • Place, Westgate Shopping Mall
    ‪3 min walk‬
  • Place, Nairobi Education Centre - Animal Orphanage
    ‪3 min walk‬
  • Place, Sarit Centre
    ‪5 min walk‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪24 min drive‬

Room options

View all photos for Deluxe Suite, 1 Bedroom (King bed)

Deluxe Suite, 1 Bedroom (King bed)

Deluxe Suite, 1 Bedroom (King bed)

  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, minibar

Executive Room, 1 King Bed

  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Suite, 1 Bedroom (King bed)

Executive Suite, 1 Bedroom (King bed)

Executive Suite, 1 Bedroom (King bed)

10.0 out of 10
Exceptional
(1 review)
  • 63 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Presidential Suite, 3 Bedrooms, Kitchenette (2 Twin Beds, Living Room)

Premium bedding, down duvets, pillow-top beds, minibar

Presidential Suite, 3 Bedrooms, Kitchenette (2 Twin Beds, Living Room)

  • 80 sq m
  • 3 bedrooms
  • Sleeps 6
  • 2 King Beds, 1 Single Bed and 1 Large Single Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, minibar

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(10 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds

Premium bedding, down duvets, pillow-top beds, minibar

Superior Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Similar properties

Exterior
Hyatt Place Nairobi Westlands
Highridge
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.8 out of 5, Exceptional, 110 reviews
The price is €174
includes taxes & fees
23 Jul - 24 Jul
Hyatt Place Nairobi Westlands

About this property

Novotel Nairobi Westlands

A full-service spa, an outdoor pool, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a poolside bar. Change of towels is available on request.
Novotel Nairobi Westlands offers 347 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. 32-inch Smart televisions come with premium satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Nairobi hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a steam room, and a 24-hour fitness center.
The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

During your stay at Novotel Nairobi Westlands, you're just a quick walk from Westgate Shopping Mall. Features include free WiFi in public areas and free valet parking, plus 2 bars.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free valet parking
  • Enjoy Italian cuisine while dining at Gemma's Kitchen & Bar
  • Full breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with Swedish massages, body treatments, or manicures and pedicures at the spa
  • Services include a kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a 24-hour gym and a steam room
  • 6 minutes by foot from Sarit Centre and a 5-minute drive from The Aga Khan University Hospital
  • Cats and dogs welcome for a fee
Novotel Nairobi Westlands offers its guests a full-service spa, an outdoor pool, and a steam room. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

Event space at this hotel measures 1755 square feet (163 square meters) and includes conference space. A 24-hour fitness center, a rooftop terrace, and spa services are also featured at the luxury Novotel Nairobi Westlands. Valet parking is free.

This 5-star Nairobi hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.
Gemma's Kitchen & Bar - This restaurant specializes in Italian cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Social Hub - This café specializes in international cuisine and serves light fare only. Guests can enjoy drinks at the bar. Open daily.
Trunk & Tandoor - This theme restaurant specializes in Indian cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
Rooftop Pool & Bar - This poolside rooftop bar specializes in international cuisine and serves light fare only. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured valet parking on site
  • Limited on-site valet parking

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 30 for adults and USD 15 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Gemma's Kitchen & Bar
  • Rooftop Pool & Bar
  • Social Hub
  • Trunk & Tandoor

Things to do

  • 24-hour gym
  • Free children's club
  • Full-service spa
  • Outdoor pool
  • Steam room

Family friendly

  • Children's games
  • Free children's club
  • In-room cot
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Hair salon
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 1,755 square feet of conference space
  • 13 meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in public areas
  • Magnifying mirror
  • No lift
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 2024
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night, plus a one-time cleaning fee of USD 20
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 30 for adults and USD 15 for children
  • Pet fee: USD 20 per pet, per night plus USD 20 one-time cleaning fee
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Novotel Nairobi Westlands Hotel
Novotel Nairobi Westlands NAIROBI
Novotel Nairobi Westlands Hotel NAIROBI

Novotel Nairobi Westlands Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 107 out of 141 reviews
Rating 8 - Good. 24 out of 141 reviews
Rating 6 - Okay. 8 out of 141 reviews
Rating 4 - Poor. 2 out of 141 reviews
Rating 2 - Terrible. 0 out of 141 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Mohan

Good room, helpful hotel staff,
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Karle

Liked: Cleanliness, amenities, property conditions & facilities
We had a great time staying here during our first time in Nairobi.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and everything in working comfortable order, the staff were particularly notable: friendly, helpful and professional - making our stay with children feel comfortable, safe. The hotel is well secured and assistance was available whenever needed.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Eric

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing, so kind and so helpful to our family. The rooms were comfortable and spacious and the amenities were great
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, amenities
Friendly staff, clean room, very quiet.
Stayed 12 nights in Nov 2025
Verified

10/10 Excellent

Peter Munene

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, excellent service, great staff and good location.
Stayed 9 nights in Oct 2025
Verified

10/10 Excellent

Abbas

Liked: Cleanliness, staff & service, amenities
Great room, seamless service and highly responsive staff.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities
My favorite hotel in the area Very friendly staff Amazing breakfast buffet Cosy interior with many nice details Big room, with giant bed Nice in room coffee, tea selection Big shower Cosy pool pool area Larger than average hotel gym
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

Upendra

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and new looking rooms, good service and friendly staff. Always welcomed with a smile and helpful. Will definitely recommend and stay again
Nice little surprise for Christmas
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

christelle

Liked: Cleanliness, amenities, property conditions & facilities
i loved staying to novotel location and food were perfect
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Johnson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Home away from home. Excellent value for money
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Johnson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy hotel
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Othniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel by all standards
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Ashok

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Olaf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Hardip

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel
Stayed 5 nights in May 2025
Verified

10/10 Excellent

Omer

Very nice proper
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Nairobi as a base for touring the city and/or a stop before or after safari.
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Judith

Liked: Cleanliness, staff & service, amenities
Stephen in Reception was extremely helpful
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for us to stay on our first family trip to Kenya. Good area to use as a base when exploring Nairobi before moving on to safaris. Shopping centres close by, restaurants etc. within walking distance and easy when taking a taxi to/from other parts of the city. Used the rooftop pool and sundeck quite a lot as well. Staff was helpful. We stayed at the start of our trip and decided to book it for the last night of our trip as well.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

AMY

Liked: Cleanliness, amenities, property conditions & facilities
GREAT STAY & THE STAFF IS WONDERFUL
Stayed 5 nights in Dec 2024
Verified

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! The staff members are a dream, super nice and welcoming, always happy to help. Breakfast is great with a lot of options! Great location and facilities in the hotel. We’d definitely recommend! 10/10
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent, friendly and very helpful, we enjoyed our stay
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Phillip G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great business hotel next to where I needed to be.
Stayed 8 nights in Jun 2025
Verified

10/10 Excellent

EMINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and kind. Gym is fantastic! Great breakfast and good food overall.
Stayed 4 nights in Aug 2025