See all properties

The Crossroads Hotel Westlands

3.0 star property
VIP Access

Choose dates to view prices

Photo gallery for The Crossroads Hotel Westlands

Terrace/patio
Reception
Premium Suite | Living area
Premium bedding, in-room safe, desk, laptop workspace
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Parking included
  • Air-conditioning
  • Business services

Explore the area

View in a map
Westlands Road, Nairobi, 00200
  • Place, University of Nairobi
    ‪12 min walk‬
  • Place, Nairobi National Museum
    ‪12 min walk‬
  • Place, Sarit Centre
    ‪17 min walk‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪21 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Classic Double Room, 1 Queen Bed, Non Smoking

Classic Double Room, 1 Queen Bed, Non Smoking

Classic Double Room, 1 Queen Bed, Non Smoking

9.6 out of 10
Exceptional
(7 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Twin Room

Premium bedding, in-room safe, desk, laptop workspace

Superior Twin Room

  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Comfort Triple Room

Premium bedding, in-room safe, desk, laptop workspace

Comfort Triple Room

8.0 out of 10
Very good
(1 review)
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds OR 1 King Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Executive Double Room, 1 King Bed, Non Smoking, City View

Premium bedding, in-room safe, desk, laptop workspace

Executive Double Room, 1 King Bed, Non Smoking, City View

8.0 out of 10
Very good
(2 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Suite

Premium bedding, in-room safe, desk, laptop workspace

Family Suite

10.0 out of 10
Exceptional
(1 review)
  • 66 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room, 1 Queen Bed, Non Smoking, City View

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Double Room, 1 Queen Bed, Non Smoking, City View

9.0 out of 10
Wonderful
(2 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Executive Studio Suite

Executive Studio Suite

Executive Studio Suite

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Suite

Premium Suite

Premium Suite

  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Similar properties

Exterior
ibis Styles Nairobi Westlands
Muthangari
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
4.2 out of 5, Very good, 772 reviews
The price is €74
includes taxes & fees
21 Jul - 22 Jul
ibis Styles Nairobi Westlands

About this property

The Crossroads Hotel Westlands

Along with conference space, this hotel has concierge services and laundry facilities. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk.
The Crossroads Hotel Westlands offers 34 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. 43-inch Smart televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at The Crossroads Hotel Westlands. During your stay, you'll be within walking distance of Nairobi National Museum. Free WiFi in public areas, free self parking, and breakfast (surcharge) are available.
  • Free WiFi
  • Free self parking
  • Full breakfast served daily for a fee
  • Amenities include 3 meeting rooms, conference space, and laundry facilities
  • Within a 15-minute walk of Nairobi National Museum and Sarit Centre
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee
The Crossroads Hotel Westlands offers its guests concierge services, laundry facilities, and an elevator. Event space at this hotel measures 710 square feet (66 square meters) and includes conference space. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 3-star Nairobi hotel.

For a fee, guests can enjoy full breakfast daily from 6:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 6:00 AM to 10:00 AM for a fee: USD 7 for adults and USD 4 for children

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 3 meeting rooms
  • 710 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Handrails in stairways
  • Lift
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 10 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 7 for adults and USD 4 for children
  • Airport shuttle fee: USD 25 per person (one-way)
  • Pet fee: USD 10 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
The Crossroads Hotel Westlands offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 10 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.

Property is also known as

The Crossroads Westlands
The Crossroads Hotel Westlands Hotel
The Crossroads Hotel Westlands Nairobi
The Crossroads Hotel Westlands Hotel Nairobi

The Crossroads Hotel Westlands Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 98 out of 163 reviews
Rating 8 - Good. 45 out of 163 reviews
Rating 6 - Okay. 10 out of 163 reviews
Rating 4 - Poor. 8 out of 163 reviews
Rating 2 - Terrible. 2 out of 163 reviews

9.2/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Timour

Liked: Cleanliness, staff & service, amenities
Great location, nice room, friendly staff.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect stay, quiet room with amazing view
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in Nairobi. Staff is super friendly, breakfast is perfect and location is ideal :)
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
enjoyed so much at the hotel..great bar with amazing view, room service amazing and super clean room
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great comfortable and safe place to stay in Nairobi. I've spent several nights over the past few years at this hotel and it's always a easy choice.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was good and rooms were clean.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Sybil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly, the property is clean and well kept, there are security men so the place is safe. I have stayed here a few times and will continue to as it is close to the stores, nightlife, pretty much anything. I've had pleasant stay here❣️
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect location in Nairobi, close to everything
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for your great hospitality as always :)
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Stephane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are large and comfortable, but more importantly, the staff is truly amazing. They have been very accomodating and go above and beyond.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was perfect - hot strong pressure of water, super comfy bed, netflix, fast wifi. The breakfast is very tasty and the pancakes are my addiction. My favourite hotel in Nairobi :)
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly and attentive staff :)
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Abraham

Liked: Cleanliness, staff & service
Clean room, amazing staff
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities
Excellent staff including security. Everything was clean. Responsive.
Stayed 12 nights in Feb 2026
Verified

6/10 Okay

joseph

Liked: Cleanliness, staff & service
Included breakfast average at best, half the items cold
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Erik

Liked: Cleanliness, staff & service, amenities
Clean, very nice staff and high standard room
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay and safe. Top notch staff

Great stay as always
Stayed 4 nights in Aug 2025
Verified

8/10 Good

johan

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and friendly. Free parking. Clean rooms. Shops and restaurants just round the corner. Safe area to walk. Used Crossroads as a base while travelling in Kenya. Luggage storage. All staff are very friendly and helpful. Breakfast.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities
Room was clean. AC was good
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

ABDUL

Liked: Cleanliness, staff & service, amenities
Winnie at the reception was very friendly and helpful throughout my stay. She also arrange the airport transportation. Room was clean and not far from city center. I highly recommend this hotel and would stay here on my future travel.
Room with a view
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

FLORENCE

Liked: Cleanliness, amenities, property conditions & facilities
Staff were very good and helpful
Stayed 1 night in Nov 2025
Verified

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were excellent, very friendly and went above and beyond. All other facilities were very good value for money. Wouldn't hesitate to stay there again.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Suzanne

Liked: Cleanliness, amenities, property conditions & facilities
The room spotless. It was sort of fancy. It’s nice and quiet and they have a pretty good and small buffet.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

jifang

Good!
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, would always visit when im in Nairobi.
Stayed 1 night in Jul 2025