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Departure Bay Motel

2.0 star property

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Reception
Room, 1 Queen Bed, Kitchenette | Private kitchen
Room, 1 Queen Bed with Sofa bed, Kitchenette | Living area
Room, 2 Queen Beds
Room, 1 Queen Bed with Sofa bed, Kitchenette | Terrace/patio

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room

Explore the area

View in a map
2011 Estevan Rd, Nanaimo, BC, V9S 3Y9
  • Place, Departure Bay Ferry Terminal
    ‪12 min walk‬
  • Place, Nanaimo Regional General Hospital
    ‪13 min walk‬
  • Place, Departure Bay Beach
    ‪3 min drive‬
  • Airport, Nanaimo, BC (ZNA-Nanaimo Harbour Water Aerodrome)
    ‪5 min drive‬

Room options

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

7.6 out of 10
Good
(38 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed with Sofa bed, Kitchenette

Room, 1 Queen Bed with Sofa bed, Kitchenette

Room, 1 Queen Bed with Sofa bed, Kitchenette

9.8 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Kitchenette

Room, 1 Queen Bed, Kitchenette

Room, 1 Queen Bed, Kitchenette

8.4 out of 10
Very good
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

Departure Bay Motel

Along with laundry facilities, this motel has a picnic area and free self parking. WiFi in public areas is free. Other amenities include a vending machine.
Departure Bay Motel offers 22 air-conditioned accommodations with coffee/tea makers and complimentary toiletries. Accommodations offer separate sitting areas. LCD televisions come with premium cable channels.

Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps).

Our customers tell us they can't get enough of the helpful staff at Departure Bay Motel. During your stay, you're just a quick walk from Beach Estates Park. Free WiFi in public areas, free self parking, and laundry facilities are available.
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking
  • Amenities include laundry facilities and a vending machine
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Just a 4-minute walk from Beach Estates Park and 15 minutes by foot from Nanaimo Regional General Hospital
  • Pets welcome for a fee
As a guest of Departure Bay Motel, you'll find a vending machine, a picnic area, and laundry facilities. WiFi is free in public spaces. Free self parking is available.

Smoking is allowed in designated areas at this Nanaimo motel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Vending machine

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Tile flooring in room
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle

More

  • Air conditioning
  • Heating
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - midnight
Front desk staffed during limited hours
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: CAD 21.00 per pet, per day
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of CAD 200 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 21.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a first aid kit
The front desk at this property is open daily from 7:00 AM - midnight.
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Property Registration Number 5031994
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Departure Bay Motel Motel
Departure Bay Motel Nanaimo
Departure Bay Motel Motel Nanaimo

Departure Bay Motel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 231 out of 583 reviews
Rating 8 - Good. 190 out of 583 reviews
Rating 6 - Okay. 79 out of 583 reviews
Rating 4 - Poor. 40 out of 583 reviews
Rating 2 - Terrible. 43 out of 583 reviews

8.0/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

4/10 Poor

Dion

Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
Room wasnt very clean and no blanlets for pull out bed and there was no amswer for front desk through the night as there was a aparty going on from 8pm till 4am in the morning and no one was in to deal with it,
Stayed 1 night in Dec 2025

8/10 Good

Frances, Hornby Island

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean & very quiet which is what we needed for a good night sleep before catching an early ferry. Price was amazing too for a mini suite.
Stayed 1 night in Dec 2025

10/10 Excellent

Chad, Nanaimo

Stayed 2 nights in Dec 2025

2/10 Terrible

Fatemeh

Stayed 2 nights in Dec 2025

10/10 Excellent

Natasha

Liked: Cleanliness, amenities, property conditions & facilities
Room was great. Bed was very comfortable. Parking was very easy. Staff very friendly and helpful. Only downside was noise of traffic but no fault of the motel.
Stayed 1 night in Dec 2025

8/10 Good

Carmina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and friendly staff
Stayed 1 night in Dec 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, amenities
Clean small room. Friendly and very helpful staff
Stayed 1 night in Dec 2025

10/10 Excellent

Doug

Liked: Amenities, property conditions & facilities
For the price it was fine
Stayed 1 night in Nov 2025

8/10 Good

Nathan

Stayed 2 nights in Nov 2025

10/10 Excellent

Elaine

Stayed 1 night in Sep 2025

4/10 Poor

Rob

Disliked: Cleanliness, amenities, property conditions & facilities
There was a pest trap right under the head of the bed. The couch was stained. The fabric shower curtain billowed into the shower and stuck to me while i showered. Also, repeatedly asking for a review doesnt generally result in a good review.
Stayed 2 nights in Nov 2025

10/10 Excellent

PARVINDER

Stayed 1 night in Nov 2025

8/10 Good

Doug

Liked: Cleanliness, amenities
It was a good location, I’ve stayed here before several times, and has always been good value when you need a room for the night.
Stayed 1 night in Nov 2025

10/10 Excellent

John

Liked: Cleanliness
Clean room. Friendly staff.
Stayed 1 night in Oct 2025

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Room clean. Staff friendly.
Stayed 1 night in Nov 2025

10/10 Excellent

Shehbaj

Stayed 1 night in Nov 2025

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service
Paul was very friendly.
Stayed 1 night in Nov 2025

2/10 Terrible

Adrian

Stayed 5 nights in Nov 2025

10/10 Excellent

Tatum

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, newly renovated, lots of amenities provided in the room. Highly recommend (:
Stayed 1 night in Nov 2025

10/10 Excellent

Ukeme

Stayed 1 night in Nov 2025

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t park, didn’t need AC
Stayed 3 nights in Nov 2025

4/10 Poor

Phaedra

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Front desk was very kind and helpful. But room was smelly, bathroom floor was dirty , fridge made clicking sounds all night and I went to sit on the bed and it was very hard - barely bounced - my back was out this morning and still. I had to work a full day so not a good stay in room . Recommend new mattress and provide facecloths .. I was in the area late last night so I didn't take time to search hotels after a long day / night yesterday... I hope to come back in future as convenient , just hope they make a few changes :)
Stayed 1 night in Nov 2025

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff good
Stayed 1 night in Oct 2025

8/10 Good

Johannes

Travelled with family
Liked: Cleanliness, staff & service, amenities
Better than you can expect for a budget price Motel. Staff is very friendly. The location is very convenient. And the hot water I. The shower is properly hot.
Stayed 1 night in Oct 2025

8/10 Good

Anthony

Clean room please
Stayed 1 night in Oct 2025