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Departure Bay Motel

2.0 star property

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Reception
Room, 1 Queen Bed, Kitchenette | Private kitchen
Room, 1 Queen Bed with Sofa bed, Kitchenette | Living area
Room, 1 Queen Bed with Sofa bed, Kitchenette | Terrace/patio
Room, 1 Queen Bed with Sofa bed, Kitchenette

Reviews

7.8 out of 10
Good

Popular amenities

  • Air conditioning
  • Laundry
  • Parking included
  • Free WiFi

Explore the area

View in a map
2011 Estevan Rd, Nanaimo, BC, V9S 3Y9
  • Place, Departure Bay Ferry Terminal
    ‪12 min walk‬
  • Place, Nanaimo Regional General Hospital
    ‪13 min walk‬
  • Place, Duke Point Ferry Terminal
    ‪18 min drive‬
  • Airport, Nanaimo, BC (ZNA-Nanaimo Harbour Water Aerodrome)
    ‪5 min drive‬

Room options

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

7.6 out of 10
Good
(33 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed with Sofa bed, Kitchenette

Room, 1 Queen Bed with Sofa bed, Kitchenette

Room, 1 Queen Bed with Sofa bed, Kitchenette

9.6 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Kitchenette

Room, 1 Queen Bed, Kitchenette

Room, 1 Queen Bed, Kitchenette

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

Departure Bay Motel

Motel with free parking, near Departure Bay Ferry Terminal
Along with laundry facilities, this motel has a picnic area and free self parking. WiFi in public areas is free. Other amenities include a vending machine.
Departure Bay Motel offers 22 air-conditioned accommodations with coffee/tea makers and complimentary toiletries. Accommodations offer separate sitting areas. LCD televisions come with premium cable channels.

Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps).

Our customers tell us they can't get enough of the helpful staff at Departure Bay Motel. During your stay, you're just a quick walk from Beach Estates Park. Free WiFi in public areas, free self parking, and laundry facilities are available.
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking
  • Amenities include laundry facilities and a vending machine
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Just a 4-minute walk from Beach Estates Park and 15 minutes by foot from Nanaimo Regional General Hospital
  • Pets welcome for a fee
As a guest of Departure Bay Motel, you'll find a vending machine, a picnic area, and laundry facilities. WiFi is free in public spaces. Free self parking is available.

Smoking is allowed in designated areas at this Nanaimo motel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Vending machine

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Tile flooring in room
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle

More

  • Air conditioning
  • Heating
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - midnight
Front desk staffed during limited hours
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: CAD 21.00 per pet, per day
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of CAD 200 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 21.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a first aid kit
The front desk at this property is open daily from 7:00 AM - midnight.
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Property Registration Number 5031994
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Departure Bay Motel Motel
Departure Bay Motel Nanaimo
Departure Bay Motel Motel Nanaimo

Departure Bay Motel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 189 out of 499 reviews
Rating 8 - Good. 169 out of 499 reviews
Rating 6 - Okay. 67 out of 499 reviews
Rating 4 - Poor. 36 out of 499 reviews
Rating 2 - Terrible. 38 out of 499 reviews

8.0/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Bobby

Stayed 2 nights in Aug 2025

6/10 Okay

Ronald

Liked: Cleanliness, staff & service
Hotel is order but room was clean. Air was not on when I checked in and room was extremely hot inside. The window unit had a hard time cooling the room down but eventually did get it livable. Overall room was decent for the night.
Stayed 1 night in Jul 2025

8/10 Good

Lisa

Stayed 1 night in Aug 2025

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnighter

This motel was totally and spotlessly clean. It’s location was very close to the ferry terminal.
Stayed 1 night in Jul 2025

6/10 Okay

Quang Khai

Stayed 1 night in Jul 2025

4/10 Poor

Samuel

Stayed 1 night in Jul 2025

10/10 Excellent

Brian

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They were very accomodating when our ferry was delayed.
Stayed 1 night in Jul 2025

8/10 Good

xiaoming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
second time to stay there, last time was upgraded to larger room so a little suprised how small this room was but over all very clean, set up nicley for a 4 night stay, great staff, will stay again next trip to see my daughters
Stayed 4 nights in Jul 2025

6/10 Okay

Kachina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice cute little motel my little family and I was comfortable for the one night we stayed.
Stayed 1 night in Jul 2025

10/10 Excellent

Declan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious clean great service
Stayed 1 night in Jul 2025

8/10 Good

Tony

Stayed 1 night in Jul 2025

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Brooklyn

Liked: Cleanliness, staff & service
Overall a good stay
Stayed 2 nights in Jul 2025

8/10 Good

Bonnie

Liked: Staff & service
Stayed 1 night in Jul 2025

6/10 Okay

Janet

Travelled with partner
Liked: Amenities
It’s a great location for us when travelling down island. We have stayed numerous times. The room this time was in a little rough shape. It’s nice to have 2 chairs in room so you dont have to lay on bed to watch tv or eat. I just took one of the outside chairs into room.
Stayed 1 night in Jul 2025

2/10 Terrible

Jeremy

I hate when I get 5 messages to rat and review. The place is fine, but Expedia needs to stop the spam.
Stayed 2 nights in Jul 2025

10/10 Excellent

Richard

Stayed 1 night in Jul 2025

8/10 Good

Virgil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and easy parking
Stayed 1 night in Jul 2025

6/10 Okay

David, COURTENAY

Stayed 1 night in Jul 2025

4/10 Poor

Hailee

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Everything was noticeably well-loved, the place needed a face lift. I made sure i wore shoes inside my room bwcause it just felt dirty to me. Also no convenient outlets by the beds to charge your phones? Just glad i was there for one night. I was tempted to just leave and book another place.
Stayed 1 night in Jul 2025

6/10 Okay

John

Liked: Cleanliness, staff & service
Basic and dated but clean. Okay for a stay while traveling.
Stayed 1 night in Jul 2025

8/10 Good

Mohsen

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Yujin

Stayed 2 nights in Jul 2025

10/10 Excellent

Holli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025