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Ballina Motel

4.0 star property

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Premium bedding, down duvets, pillow-top beds, desk
Reception
Family Room
Premium bedding, down duvets, pillow-top beds, desk
Standard Studio | Private kitchenette

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Laundry room
  • Room service

Explore the area

View in a map
393 Gloucester Street, Napier, 4112
  • Place, Eastern Institute of Technology
    ‪10 min walk‬
  • Place, Pettigrew Green Arena
    ‪11 min walk‬
  • Place, Church Road Winery
    ‪4 min drive‬
  • Airport, Napier (NPE-Hawke's Bay)
    ‪8 min drive‬

Room options

View all photos for Standard Studio

Premium bedding, down duvets, pillow-top beds, desk

Standard Studio

9.4 out of 10
Exceptional
(21 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Executive Studio

Premium bedding, down duvets, pillow-top beds, desk

Executive Studio

8.4 out of 10
Very good
(16 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Bedroom

Standard Room, 1 Bedroom

Standard Room, 1 Bedroom

  • 34 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 Bedroom

Premium bedding, down duvets, pillow-top beds, desk

Executive Room, 1 Bedroom

9.4 out of 10
Exceptional
(6 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 2 Bedrooms

Premium bedding, down duvets, pillow-top beds, desk

Suite, 2 Bedrooms

  • 54 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed and 3 Single Beds
  • Free Wi-Fi

View all photos for Apartment

Apartment

Apartment

  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Family Room

Family Room

Family Room

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

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About this property

Ballina Motel

Concierge services, dry cleaning, and laundry facilities are available at this motel. Free WiFi in public areas and free self parking are also provided. Additionally, a computer station, express check-in, and express check-out are onsite.
Ballina Motel offers 16 accommodations with washers/dryers and DVD players. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. 32-cm LED televisions come with premium satellite channels. Accommodations at this 4-star motel have kitchenettes with refrigerators, microwaves, and coffee/tea makers. Bathrooms include hydromassage showerheads, bathrobes, designer toiletries, and complimentary toiletries.

This Napier motel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Ballina Motel. During your stay, you'll be connected to a shopping center, and just a quick walk from Eastern Institute of Technology. Features include free WiFi in public areas and free self parking, plus dry cleaning service.
  • Free WiFi and wired Internet
  • Free self parking
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes bike rentals
  • Within a 15-minute walk of Eastern Institute of Technology and Pettigrew Green Arena
Ballina Motel offers its guests barbecue grills, tour/ticket assistance, and concierge services. A computer station is on site, and both WiFi and wired Internet are free in public spaces. The family-friendly Ballina Motel also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Self parking is free.

Smoking is allowed in designated areas at this 4-star Napier motel.

Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Free secured, covered self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Things to do

  • Bicycle rentals

Family friendly

  • DVD player
  • In-room babysitting
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • In-room washing machine/dryer
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Barbecue grill

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 2004
  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Towels provided

Entertainment

  • 32-cm LED TV with premium satellite channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Kitchenette
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Separate sitting area
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: NZD 50
Express check-out available

Special check-in instructions

The front desk is open Monday - Friday (8:00 AM - 5:00 PM) and Saturday - Sunday (8 AM - 5:00 PM)
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 35.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: NZD 50 (subject to availability)
  • Rollaway bed fee: NZD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property's front desk is open during the following times:
  • Monday - Friday: 8:00 AM - 5:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Ballina Motel
Best Western Ballina Motel
Best Western Ballina Motel Napier
Best Western Ballina Napier
Motel Ballina
Ballina Motel Napier
Ballina Napier
Ballina Motel Motel
Ballina Motel Napier
Ballina Motel Motel Napier

Ballina Motel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 229 out of 438 reviews
Rating 8 - Good. 137 out of 438 reviews
Rating 6 - Okay. 43 out of 438 reviews
Rating 4 - Poor. 21 out of 438 reviews
Rating 2 - Terrible. 8 out of 438 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, amenities
Good location. Clean room.
Stayed 1 night in Feb 2026

8/10 Good

Jamie

Stayed 1 night in Feb 2026

6/10 Okay

Donna

Travelled with group
Disliked: Cleanliness
Sadly we found the cleanliness not up to standard
Stayed 3 nights in Feb 2026

10/10 Excellent

Lindy

Stayed 1 night in Feb 2026

10/10 Excellent

Lindy

Liked: Cleanliness, amenities, property conditions & facilities
Yesthe stay was pleasant
Stayed 1 night in Feb 2026

6/10 Okay

Gael

Travelled with partner
Staff courteous but dreadful stain on carpet outside our room. Could do with some attention
Stayed 4 nights in Feb 2026

10/10 Excellent

Harpreet

Stayed 1 night in Feb 2026

10/10 Excellent

Lindy

Stayed 1 night in Jan 2026

4/10 Poor

John

My fault i should have got a downstairs room. Found the light switchs confusing as so many didnt seem to turn anything on and no folder with instruction especially internet
Stayed 3 nights in Jan 2026

10/10 Excellent

Samantha

Stayed 1 night in Jan 2026

10/10 Excellent

Mike

Liked: Cleanliness, amenities, property conditions & facilities
Location, clean room, comfy bed, easy access after reception closed
Stayed 3 nights in Jan 2026

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Yep
Stayed 1 night in Jan 2026

10/10 Excellent

Craig

Stayed 2 nights in Jan 2026

6/10 Okay

Salesia

Stayed 3 nights in Dec 2025

4/10 Poor

Gareth

Travelled with family and small children
Disliked: Cleanliness
Room was outdated. Mattress was old and very soft. Spa bath had brown algae when turned on. Dirty mirrors and walls. Bathroom door had to be slammed to shut. Asked for a room refresh and didnt get new towels. Advertised as luxury suites. Wont be staying there again.
Stayed 3 nights in Dec 2025

8/10 Good

Nasir

Liked: Cleanliness, amenities, property conditions & facilities
it was good
Stayed 2 nights in Dec 2025

8/10 Good

Pam

Liked: Cleanliness, amenities, property conditions & facilities
Yes room was great
Stayed 1 night in Dec 2025

6/10 Okay

Devon

Stayed 1 night in Dec 2025

4/10 Poor

TONY

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stained carpet, bathroom missing fixture for soap etc, toilet seat heavily corroded unhygenic plastic (i.e.) suface like sandpaper with plastic breaking down. Basically badly in need of refurbish. Only the outside of complex appeared freshly painted and appealing
Stayed 2 nights in Nov 2025

8/10 Good

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to shops, clean room and friendly staff.
Stayed 2 nights in Nov 2025

6/10 Okay

Stacey

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Amenities
Room - two light bulbs had blown and not been replaced. There were anys coming from the bathroom to the kitchen. No complementary offering of coffee unless i wanted decafe. Plenty of tea or hot chocolate. No complementary milk. There was however someones half 2ltr bottle of milk and apple juice in the fridge. Not sure why these were left behind. Bathroom - spa bath did not work. Wasn't a requirement but more of a luxury provided and not in working condition. Some mold growing around the top of the bath that needs some attention. Bedroom - no net curtains in the back bedroom. Had to keep the cutains closed in darkness. Would have been nice to open them but not a major inconvenience Only had one interaction with staff while asking for another rubbish bag. No staff at check in or check out.
Stayed 2 nights in Oct 2025

10/10 Excellent

Casey

Liked: Cleanliness
Yeah it did feilds werent to far and town
Stayed 2 nights in Oct 2025

10/10 Excellent

Andrew

Stayed 1 night in Nov 2025

10/10 Excellent

michael

Stayed 1 night in Oct 2025

6/10 Okay

Richard

Disliked: Property conditions & facilities
There were shops and eating out close by
Stayed 1 night in Oct 2025