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Criterion Hotel Napier

2.0 star property

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Photo gallery for Criterion Hotel Napier

Reception
Mini-fridge, microwave, cookware/dishes/utensils
Reception
Hallway
Superior Suite, 1 King Bed with Sofa bed

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Housekeeping
  • Kitchen

Explore the area

View in a map
48, Emerson Street, Napier, Napier, 4110
  • Place, Marine Parade
    ‪1 min walk‬
  • Place, Napier Beach
    ‪2 min walk‬
  • Place, War Memorial Conference Center
    ‪5 min walk‬
  • Airport, Napier (NPE-Hawke's Bay)
    ‪8 min drive‬

Room options

View all photos for Deluxe Suite, 1 Queen Bed

Deluxe Suite, 1 Queen Bed

Deluxe Suite, 1 Queen Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Suite, 1 King Bed

Soundproofing, iron/ironing board, free WiFi

Deluxe Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Suite, 1 King Bed with Sofa bed

Superior Suite, 1 King Bed with Sofa bed

Superior Suite, 1 King Bed with Sofa bed

  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Standard Suite, 1 King Bed, Mobility Accessible

Soundproofing, iron/ironing board, free WiFi

Standard Suite, 1 King Bed, Mobility Accessible

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Criterion Hotel Napier

This hotel features free WiFi in public areas.
Criterion Hotel Napier offers 20 accommodations with bathrobes and hair dryers. Kitchenettes offer microwaves and cookware/dishes/utensils. Bathrooms include showers.

This Napier hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

During your stay at Criterion Hotel Napier, you're just a quick walk from Marine Parade. Free WiFi in public areas is available.
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Amenities include an elevator
  • Steps from Marine Parade and Napier Soundshell
Criterion Hotel Napier offers its guests an elevator. WiFi is free in public spaces.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • In-room kitchenette
  • In-room microwave
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

Room amenities

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Cookware, dishware, and utensils
  • Kitchenette
  • Microwave
  • Mini-fridge
  • Restaurant dining guides

More

  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 9:00 AM; Check-in end time: 10:00 PM

Minimum check-in age: 16

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 7:00 PM

Front desk staffed during limited hours

If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of NZD 200.00 will be collected before check-in.
  • Deposit is payable by bank transfer and is due within 48 hours of booking the reservation.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
The front desk at this property is open daily from 9:00 AM - 7:00 PM.
Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Criterion Hotel Napier Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 20 out of 28 reviews
Rating 8 - Good. 7 out of 28 reviews
Rating 6 - Okay. 1 out of 28 reviews
Rating 4 - Poor. 0 out of 28 reviews
Rating 2 - Terrible. 0 out of 28 reviews

9.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best value establishments I have ever stayed in. Brand new, very clean, very spacious. Stayed with the art deco vibe. I love it.
Stayed 1 night in May 2026

8/10 Good

Rihara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is an absolute mission, but that's the only complaint, price you pay for city centre stay. No complaints in all fairness just work around it
Stayed 1 night in May 2026

10/10 Excellent

Amy, Auckland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely renovated room that is clean and close to amenities. Would stay again.
Stayed 2 nights in May 2026

8/10 Good

Timothy

Liked: Cleanliness
Checkin was a bit so so. NPC receptionist with I assume the boyfriend eating dinner on the couch. Reception was an empty room with a desk. A little strange.
Stayed 1 night in Apr 2026

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing newly done up rooms.
Stayed 1 night in May 2026

10/10 Excellent

Ann

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfully welcomed by the reception staff.Newly refurbished rooms.
Stayed 1 night in May 2026

10/10 Excellent

Jo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous little room with everything we needed but parking an issue and no window.
Stayed 1 night in Apr 2026

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service,Room service was in the afternoon but honestly no stress
Stayed 2 nights in Apr 2026

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2026

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful clean place to stay, the sheets were fabulous quality, the bed was great. I didn't have a view but that was ok. I arrived late at night, some parking advise for guests is necessary. No milk provided for tea or coffee a bit disappointing. A fabulous café downstairs, for the best coffee and pastries also very classy. They should be working together. Beautiful place to stay and great location.
Stayed 1 night in Apr 2026

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2026

10/10 Excellent

Brooke

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2026

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities
Tricky actually finding the place but worth the patience
Stayed 1 night in Apr 2026

10/10 Excellent

Cerelia

Loved our stay here! Motorcycle parking half a block away meant that we didn't share other reviewers' concerns about parking. Easy walking distance to several good restaurants and cafes. The only downside was the loud guests at a nearby bar, but accommodation providers can't control everything. We'd happily stay again.
Stayed 2 nights in Feb 2026

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Not like the old reviews
Stayed 2 nights in Apr 2026

10/10 Excellent

TONY

Very nice place to stay I paid via hotels.com and I still had to give them my credit card and drivers license which annoyed me. But the place is really nice inside the curtains in my room didn’t block out the street lights that were on all night
Stayed 1 night in Mar 2026

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fully refurbished room within a newly refurbished hotel. Great central location with parking (local council) available within a 3 minute walk. Bars, shops and restaurants nearby and a short 2 minute walk to promenade. Room has a kitchenette which is very handy. The member of staff ‘Charlie’ was extremely helpful and couldn’t do enough for us. Can highly recommend this hotel and will definitely return.
Stayed 2 nights in Mar 2026

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s new, tidy, clean but lacks soul. I had a massive room that was mostly empty space and no artwork on the walls to give it some character. It’s as if no thought was put into the decorating. Needs some work in the decor department
Stayed 1 night in Mar 2026

10/10 Excellent

Paula and phil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central to walk to all cafes and restaurants and waterfront . Spacious room, very clean. Staff wonderful . Will definitely stay again and would recommend to friends
Stayed 2 nights in Mar 2026

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2026

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Well appointed, right in the heart of the City. Everything was great. There is no onsite parking but there is plenty of parking close by which is free at the weekend, from Sat pm.
Stayed 1 night in Mar 2026

8/10 Good

Ngaio

Stayed 1 night in Feb 2026

8/10 Good

Sorin

Stayed 1 night in Feb 2026

10/10 Excellent

Marcia

Liked: Cleanliness, amenities, property conditions & facilities
The complete refurbishment of this hotel is very good. Excellent location. Check in staff very helpful and welcoming. Please maintain the excellent standard.
Stayed 3 nights in Feb 2026

10/10 Excellent

Steven Le

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and so new and fresh - friendly staff great service
Stayed 2 nights in Feb 2026