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Toledo Relais - Exclusive Rooms

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Photo gallery for Toledo Relais - Exclusive Rooms

A hotel reception area with a modern design, featuring a reception desk labeled "RELAIS" and "TLED0156 EXCLUSIVE ROOMS".
A lamp on a wooden surface with a smooth finish.
A restaurant with a green upholstered booth and multiple tables with chairs.
A modern room with a wooden accent wall, a mounted TV, and a blue chair.
A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Housekeeping

Explore the area

View in a map
Via Toledo, 156, Naples, NA, 80132
  • Place, Via Toledo
    ‪1 min walk‬
  • Place, Piazza del Municipio
    ‪2 min walk‬
  • Place, Galleria Umberto I
    ‪5 min walk‬
  • Airport, Naples (NAP-Naples Intl.)
    ‪14 min drive‬

Room options

View all photos for Superior Double Room, City View

A hotel room with a large bed, a desk with a chair, a small ottoman, a painting on the wall, and a window with curtains.

Superior Double Room, City View

8.8 out of 10
Excellent
(8 reviews)
  • City view
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Quadruple Room, Courtyard View

A hotel room with a wooden wardrobe, a bed with white bedding, a desk with a lamp, and a small shelf with a kettle and a bottle.

Deluxe Quadruple Room, Courtyard View

9.0 out of 10
Wonderful
(2 reviews)
  • 25 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room, Courtyard View

A hotel room with a bed, a painting above the bed, a television on the wall, and a wooden desk with a lamp.

Deluxe Double Room, Courtyard View

  • 21 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Similar properties

Front of property
Neapolitan Breakfast
Naples City Centre
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Laundry room
4.5 out of 5, Wonderful, 41 reviews
The price is €102
includes taxes & fees
31 Aug - 1 Sept
Neapolitan Breakfast

About this property

Toledo Relais - Exclusive Rooms

This smoke-free guesthouse features concierge services, tour/ticket assistance, and a TV in a common area. WiFi in public areas is free. Other amenities include a front-desk safe.
Toledo Relais - Exclusive Rooms offers 5 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Memory foam beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Televisions come with Netflix.

Bathrooms include showers with rainfall showerheads, bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Our customers tell us they enjoy the overall property condition at Toledo Relais - Exclusive Rooms. During your stay, you're just a quick walk from Via Toledo. Enjoy features like free WiFi in public areas, plus a roundtrip airport shuttle (surcharge) and concierge services.
  • Free WiFi
  • RV/bus/truck parking available for a fee
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Steps from Via Toledo and 12 minutes by foot from Molo Beverello Port
  • Airport shuttle service available for a fee
Toledo Relais - Exclusive Rooms offers its guests a terrace, tour/ticket assistance, and concierge services. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. The luxury Toledo Relais - Exclusive Rooms also features a front-desk safe, a television in a common area, and an elevator.

This 5-star Naples guesthouse is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (EUR 30 per night)
  • 24-hour return airport shuttle (surcharge)
  • RV/bus/lorry parking (surcharge) on site
  • Onsite parking options include a garage and a carport

Things to do

  • TV in common areas

Family friendly

  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Handrails in stairways (90 centimetre high)
  • Lever door handles
  • Lift (80 centimetre wide door)
  • Portable hoist available
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (130 centimetre high)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV
  • Netflix

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Laptop workspace
  • Mobile key entry
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 2:00 PM
Guests must contact the property in advance for check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 5.50 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 20 per vehicle (one-way)
  • Nearby parking fee: EUR 30 per night (164 ft away)
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk at this property is open daily from 9:00 AM - 2:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and an access code. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Toledo Relais
Toledo Relais Exclusive Rooms
Toledo Relais Exclusive Naples
Toledo Relais - Exclusive Rooms Naples
Toledo Relais - Exclusive Rooms Guesthouse
Toledo Relais - Exclusive Rooms Guesthouse Naples

Toledo Relais - Exclusive Rooms Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 57 out of 91 reviews
Rating 8 - Good. 19 out of 91 reviews
Rating 6 - Okay. 8 out of 91 reviews
Rating 4 - Poor. 6 out of 91 reviews
Rating 2 - Terrible. 1 out of 91 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Krzysztof

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Nice staff.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Endrio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We was really happy to be in such good hotel, in really central position. Very clean and good service.
Stayed 2 nights in Aug 2025
Verified review

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great area, close to attractions, train stations, shopping, lots of options for dining
Stayed 2 nights in May 2024
Verified review

6/10 Okay

Elisabeth

Liked: Cleanliness
Property was okay - great location in central Naples for a very short stay.
Verified review

8/10 Good

Noureddin

Liked: Cleanliness, staff & service
Good staff and good area
Stayed 1 night in Oct 2023
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot, make sure you contact for checkin instructions in advance.
Stayed 1 night in May 2023
Verified review

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, great location - walkable, lots of shopping and dining options! Very nice host and staff! Will definitely be back here.
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to all in Rome. Minutes away from all the major sites. Shopping and around you, and restaurants. Choose your cafe or bar, they are all good. 2 mins off the Main Street you are in a different world….love it
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Yolanda

Gem!

In the heart of Via Toledo. Great access to port, public transport, Spaccanapoli, Spanish. Quarter. Great vibe all around.
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were not given the four digit code to get into the suites after hours. However, a quick text to the hotel staff took care of the issue and we gained entry into our room. Other than that annoying little inconvenience, everything else was top-notch
Stayed 1 night in Sep 2025
Verified review

4/10 Poor

Rico

Disliked: Cleanliness, property conditions & facilities
They def have a mould issue in their building
Stayed 1 night in Mar 2024
Verified review

4/10 Poor

Sonia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very difficult to find the building as there is no signage. Reception closed at 1pm so needed to make WhatsApp calls to get directions. Also turns out that there were additional taxes required to be paid not included in the rate, and they sent multiple text messages asking for taxes payment at midnight and early hours of our first night !
Stayed 1 night in Sep 2023
Verified review

4/10 Poor

Davi

Disliked: Cleanliness, property conditions & facilities
It’s conveniently located next to shops and restaurants. However there were Issues encountered: -Bed sheet had stain -water leaks under the shower door wetting the bathroom floor a lot. Had to put towels to prevent it. -there is mold in the shower. -hair dryer is terrible. Very weak and stops working after a while. No way a woman can use it. -lost power in the middle of the night. Provided an unsafe feeling. -Construction in one of the rooms next door started at 8am. Too early for those on vacation.
Stayed 1 night in Jul 2024
Verified review

6/10 Okay

Rebecca

We stayed at Toledo Relais for 4 nights. The hotel was very responsive via WhatsApp and the housekeeping lady was very helpful and thorough. The location is well situated to explore the city, albeit a lot more busy than expected. I cannot recommend this hotel to families with young children, as we were provided with a defective crib. When we asked for a replacement we were sent a link with a video on how to assemble the crib. We were able to get it to work temporarily, however it broke one morning and our 16 month old fell out. Finally, we were provided with a replacement crib but it was not age appropriate so we had to use the defective crib for the rest of the stay. I would suggest the hotel replace its defective crib for future families. Also, the padlock for our room would not close and the refrigerator did not remain cold.
Stayed 4 nights in Apr 2024
Verified review

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena ubicacion! Siempre tuvimos la habitación limpia y con café y galletas a disposición Volveremos seguramente !!
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Javier Omar

Liked: Cleanliness, property conditions & facilities
Ubicación y comodidad de la ubicación
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Pasacale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien, bel emplacement. Proche métro
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Newton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No check in poderiam explicar melhor como entrarmos no hotel visto que não fica ninguem na recepção . Condições do hotel e localização são excelentes
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

luciano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ottimo

centrale, pulito e confortevole… consigliato
Stayed 1 night in Jul 2025
Verified review

4/10 Poor

fabio

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Pague para usar o elevador!!!!

Região de dificil acesso de carro, área peadonal e de dificil localização para quem não conhece a região. Chegamos no hotel no horário em que pelos descritivos haveria pessoas na recepção, porém não havia ninguém para dar assistencia e durante todo o tempo em que ficamos hospedados jamais encontramos alguém na recepção. Tentamos contato através de Whatsapp porém não nos responderam, tivemos que ligar para receber orientações sobre como entrar no hotel, mesmo chegando no horário programado. O mais inacreditável mesmo é que embora nosso quarto ficasse no terceiro andar, só podiamos subir com a bagagem pelo elevador depositando uma moeda de 20 centavos, sem que houvesse qualquer pessoa para dar assitencia. Isto mesmo!!! Se prepare, guarde muitas moeda de 20 centavos caso contrário terá que subir e descer mesmo que esteja com malas pesadas, terá que carregá-las pelas escadas.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Juan

Liked: Cleanliness, property conditions & facilities
Estableciendo céntrico rodeado de múltiples restaurantes. Zona tranquila
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura in pieno centro di Napoli appena ristrutturata. Camere dotate di tutti i comfort, personale disponibile, pulizia top. Possibilità di farsi un caffè , cappuccino o tè in stanza. Che dire , ci ritornerò sicuramente !
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Marco Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estadia em dois quartos família com casal e dois filhos. Localização excelente . Acomodações novas . Voltaríamos.
Stayed 5 nights in May 2024
Verified review

6/10 Okay

Caio

Liked: Cleanliness
Disliked: Staff & service
.
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Silja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hammer Unterkunft. Perfekte Lage. Voll im Zentrum. Personal sehr sehr freundlich. Das Zimmer hat alles was man braucht. Sehr sauber. Die perfekte Unterkunft in Neapel.
Stayed 1 night in Jul 2023