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Up Hotel

3.0 star property

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Photo gallery for Up Hotel

Property entrance
Exterior
Exterior
Exterior
Point of interest

Reviews

6.4 out of 10

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Bar
  • Laundry room
  • Room service

Explore the area

View in a map
Via Cesare Rosaroll, 4, Naples, NA, 80139
  • Place, Piazza Giuseppe Garibaldi
    ‪3 min walk‬
  • Place, Spaccanapoli
    ‪5 min walk‬
  • Place, Naples Underground
    ‪13 min walk‬
  • Airport, Naples (NAP-Naples Intl.)
    ‪8 min drive‬

Room options

View all photos for Deluxe Twin Room

Deluxe Twin Room | View from room

Deluxe Twin Room

  • City view
  • 16 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Single Room

Deluxe Single Room | View from room

Deluxe Single Room

  • City view
  • 15 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • City view
  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Triple Room

A bedroom with a bed, a desk, a chair, a wardrobe, and an air conditioning unit.

Deluxe Triple Room

  • City view
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe Quadruple Room

Deluxe Quadruple Room

Deluxe Quadruple Room

  • City view
  • 22 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

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About this property

Up Hotel

This smoke-free hotel features a bar/lounge, concierge services, and dry cleaning. WiFi in public areas is free. Additionally, laundry facilities, express check-in, and express check-out are onsite.
Up Hotel offers 10 air-conditioned accommodations with bathrobes and hair dryers. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with digital channels.

Bathrooms include showers with rainfall showerheads, bidets, and complimentary toiletries. This Naples hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

With your stay at Up Hotel, you're connected to the convention center and just a quick walk from Spaccanapoli. Features include free WiFi in public areas, plus a bar and breakfast (surcharge).
  • Free WiFi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Enjoy drinks at the bar/lounge
  • Breakfast served daily for a fee
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Within a 15-minute walk of Spaccanapoli and Naples Underground
  • Airport shuttle service available for a fee
As a guest of Up Hotel, you'll find a terrace, a vending machine, and tour/ticket assistance. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. The business-friendly Up Hotel also features concierge services, laundry facilities, and dry cleaning/laundry services.

This 3-star Naples hotel is smoke free.

For a fee, guests can enjoy local cuisine breakfast daily from 7:30 AM to 10:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour offsite parking (EUR 25 per day)
  • Street parking available
  • Return airport shuttle (surcharge)

Food and drink

  • Daily local cuisine breakfast available 7:30 AM to 10:00 AM for a fee: EUR 6 for adults and EUR 6 for children
  • A bar/lounge

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Champagne service
  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from noon - 8:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Guests are recommended to download the property's Whatsapp mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 1 year old or younger stays free, per registered adult, when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 5.50 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately EUR 6 for adults and EUR 6 for children
  • Nearby parking fee: EUR 25 per day(285 ft away; open 24 hours)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from noon - 8:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 24 hours before arrival with check-in information and an access code. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's Whatsapp mobile app before check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child 1 year old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel NaplesItaly Hotel
Hotel NaplesItaly Naples
Hotel NaplesItaly Hotel Naples
Up Hotel Hotel
Up Hotel Naples
Hotel NaplesItaly
Up Hotel Hotel Naples

Up Hotel Reviews

Reviews

6.4
Rating 10 - Excellent. 11 out of 70 reviews
Rating 8 - Good. 21 out of 70 reviews
Rating 6 - Okay. 18 out of 70 reviews
Rating 4 - Poor. 9 out of 70 reviews
Rating 2 - Terrible. 11 out of 70 reviews

7.0/10

Cleanliness

6.4/10

Staff & service

4.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views of Naples from the 5th floor. Front desk staff very helpful. Easy short walk from train station.
Stayed 2 nights in Jan 2024
Verified

8/10 Good

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Up hotel

It was ok. Ok location. Bathroom door need fixing and toilet seat was broken. Brought it to the attention to the staff on departure. The staff was great about letting us store our luggage while we went in a tour. Breakfast was a nice addition to our stay.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Dae Ryun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to Central station -best aspect

I enjoyed my stay but the pictures of the hotel could be more accurate since it seemed like a service hotel and not a self-service apartment type of hotel. Also the location is not close to any restaurant except MiMi which was excellent but expensive. The counter personnel was very friendly and the breakfast was very good.
Stayed 1 night in Dec 2023
Verified

6/10 Okay

Ireneusz

Liked: Cleanliness, staff & service
Disliked: Amenities
City officials need to address safety, cleanliness around Napoli Centrale
Stayed 4 nights in Sep 2024
Verified

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Room was ok, but when we got there our room hadn’t been cleaned! The reception was also almost never open, the check in process was confusing. It’s located in a bit of a shady area but it’s close to the train station. Cheap, but wouldn’t come here again.
Stayed 7 nights in Aug 2022
Verified

2/10 Terrible

Dicte

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was super shady and the staff stole from our room durung cleaning. DO NOT live in this area unless you want to experience the following: A group of guys threatened my boyfriend with a knife to make him withdraw money, somebody tried to rob my purse, and we got slapped in the face by some guys driving a scooter. We were only lucky that check in worked, as an employee arrived at the time we tried reaching the place as there were nobody to find…
Stayed 8 nights in Jul 2025
Verified

2/10 Terrible

Robin

Disliked: Property conditions & facilities, room comfort

A bad hotel

Staff are friendly, but unfortunately the hotel is abysmal. The lift was something out of the fifties. The sink in the bathroom had an automatic plug which was always in down position so you could not have running water. Reception was only open from 12 o'clock +. So if you wanted anything, tough.
Stayed 4 nights in Sep 2022
Verified

2/10 Terrible

Pedro

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all I have problem with the check in. The bathroom was not clean at all. The bed do not have conforter. After paying a night with breakfast included the enploy request more money. Absolutly I dont recomend this hotel. I have been used expedia for 10 years and this is the worst experience that I had.
Stayed 1 night in Aug 2023
Verified

2/10 Terrible

Munise

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been solo travelling for 11 years, and I wish I could give this hotel 0 stars. Absolutely disgusting and one of the worst hotels I have ever been to, and not to mention the staff. Very disturbed by the way the situation was handled by the "manager." Unfortunately, I can't attach images; I have screenshots and evidence. I would say 100% avoid this place unless you want unwanted contact or fingers up in your private parts. You read that correctly: one of the male managers, I don't know his name, will insert his two fingers inside, and he also knows the code number to your room. You will be shocked and scared. The manager called Carly does not care, and she would not even make a phone call to prove that it was her over the phone and not the other guy when I was scared.
The chair would not reach the door handle underneath it was too short
Stayed 5 nights in Jul 2025
Verified

6/10 Okay

Claus

God beliggenhed, pænt værelse, vi var glade for airconditionen. Morgenmaden var pænt dårlig, den vil jeg ikke anbefale, at man tilkøber, der lå varer der var udløbet med op til et år. Det er heller ikke optimalt, at receptionen ikke var bemandede hver dag. Et fint lille og billigt hotel tæt på bymidten af Napoli.
Stayed 9 nights in Aug 2025
Verified

6/10 Okay

Birte

Disliked: Staff & service, property conditions & facilities
Rezeption ist nie besetzt man kann online einchecken. Hierzu das Hotel per WhatsApp kontaktieren... das wird einem aber nicht gesagt. Man steht daher erstmal vor verschlossener Tür. Einrichtung und sauberkeit ok, aber eher Hostel/ Jugendherbers Niveau. Allein die Lage, nah an der Central Ststion ist gut.
Stayed 2 nights in Sep 2025
Verified

2/10 Terrible

Aylin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ich würde dieses Hotel nicht weiterempfehlen und nie wieder buchen. Die Lage ist schrecklich, laut und unsicher. Zu jeder Uhrzeit was los. Das Frühstück lässt zu wünschen übrig wir waren dort einmal und nie wieder, essen bleibt dort mehrere Tage liegen, Wurst, Kuchen etc.. schon hart. Keine Auswahl zum Frühstücken. trotz das wir für bezahlt haben, nie wieder dort hingegangen. Sauberkeit gleich 0. 5 Stock sehr unpraktisch. Fahrstuhl fällt bald auseinander. Dusche läuft über, und man kann sich nicht drehen. Klobürste macht das Klo noch dreckiger. Fenster quietscht. Wasser im Seitenspender mit Wasser einfach aufgefüllt. Personal nie an der Rezeption. Obwohl dort eine Lounge zum sitzen ist, konnte man da nicht rein, mit Schlössern zu geriegelt. Keine Bettdecke oder Bettwäsche bekommen. Nur ein Laken mit denen wir eine Woche lang schlafen mussten. Matratze Flecken. Waschbecken komplett verrostet. Bett quetscht permanent selbst nur beim umdrehen. Ich rate SEHR von diesen Hotel AB.
Stayed 7 nights in Jul 2025
Verified

6/10 Okay

Barbara

Liked: Staff & service
Disliked: Property conditions & facilities
Gute Lage, nah am Bahnhof Garibaldi und Zentrum, alles zu Fuß erreichbar.. Man muss die Registrierung einen Tag vorher machen und kann dadurch auch nachts anreisen. Das Hotel ist durch WhatsApp gut zu kontaktieren. Haben uns das Taxi zum Flughafen bestellt. Das Frühstück ist gut, kleines Buffet aber ausreichend. Das Zimmer ist in Ordnung, das Bad naja könnte saniert werden. Für unseren Kurztrip war das Hotel in Ordnung.
Stayed 3 nights in May 2024
Verified

4/10 Poor

Giulia

Disliked: Cleanliness, staff & service, property conditions & facilities
Essenziale,ottima la posizione
Stayed 2 nights in Dec 2023
Verified

8/10 Good

Fulvio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tutto bene, Posizione comodissima per tutti mezzi di trasporto ed anche per spostamenti a piedi . Peccato Il temporaneo disservizio dell’ascensore nell'intero periodo di pernottamento , considerando i 5 piani di ripide scale……
Stayed 3 nights in Nov 2023
Verified

4/10 Poor

gaetano

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Deludente perché: tranne la camera che era pulita e gradevole anche se con una macchia di muffa sotto il condizionatore il resto lascia a desiderare…… La struttura è all’interno di un palazzo un po’ trascurato vecchio e sporco; La reception c’è solo in fasce orarie indefinite e l’ingresso viene gestito con dei messaggi whatsapp fornendo delle password; La sala colazione indecente e la colazione pessima di bassissima qualità; Infine l’accoglienza non qualificata.
Stayed 2 nights in Oct 2023
Verified

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très sympa

L'hôtel est à une dizaine de minute de la gare, l'accueil était vraiment sympa et les instructions clair pour accéder à notre chambre. L'hôtesse parlait un peu d'anglais et de français ce qui a rendu les conversations assez simple. La chambre disposé de 2 lits simples confortable avec 2 oreillers chacun, une climatisation, une télé, pas de bouilloire (légèrement regrettable) et une armoire. La salle de bain était grande et la douche spacieuse pour un grand comme moi (malheureusement ils ont eu un petit problème d'eau à notre arrivée qui nous a limité l'eau chaude mais pas plus handicapant que ça).
Stayed 3 nights in Aug 2023
Verified

8/10 Good

Ernst

Liked: Cleanliness, property conditions & facilities, room comfort
Helt ok budget hotell nära centralstationen. Rent och snyggt.
Stayed 1 night in May 2022
Verified

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to trains. Area around hotel is very busy.
Stayed 1 night in Apr 2022
Verified

6/10 Okay

Per Daniel Girisha

Liked: Staff & service

Good location to good price!

Good location to a good price. Nice and helpful staff. Budjett hotel.
Stayed 1 night in Feb 2020
Verified

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
kamers waren schoon en ontbijt goed. locatie was prima dichtbij het station. winkels en restaurant in de buurt
Stayed 4 nights in Feb 2020
Verified

4/10 Poor

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities
Im not very picky but the shower did not drain it was sheets where dirty
Stayed 1 night in Oct 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
schrecklich, ich war für eine Übernachtung, und es hatte Haare auf das Bett, im WC Spuren vom Vorgänger, WC Bürste Katastrophe, das Personal sieht auch nicht professionell aus, dreckig und schmutzig wie der Unterhalt
Stayed 1 night in Jul 2019
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
l emplacement geographique de l hotel correct sinon les parties communes de l hotel ( escalier/appareil elevateur) sont tres tres vetustes Dans les chambres la salle de douche et ses sanitaires pareil d une grande vetustée la climatisation fonctionne dans la chambre heureusement voila
Stayed 5 nights in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Posizione strategica e buon rapporto qualità prezzo
Stayed 5 nights in Jul 2019