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Hôtel l'Alsace

2.0 star property

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Photo gallery for Hôtel l'Alsace

Memory-foam beds, in-room safe, desk, laptop workspace
Restaurant
Standard Double Room | Bathroom
Comfort Twin Room | Bathroom
Beach

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available

Explore the area

View in a map
2 avenue carnot, Narbonne, Aude, 11100
  • Place, Narbonne Cathedral
    ‪8 min walk‬
  • Place, Narbonne Hotel de Ville
    ‪9 min walk‬
  • Place, Les Halles de Narbonne
    ‪12 min walk‬
  • Airport, Béziers (BZR-Cap d'Agde)
    ‪46 min drive‬

Room options

View all photos for Standard Double Room

A neatly made bed with white and gray pillows, a white blanket, and rolled towels. There is a bedside table with a phone and a lamp.

Standard Double Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for Comfort Twin Room

A hotel room with two beds, a dark headboard, wall sconces, a round mirror, and a small table with a lamp.

Comfort Twin Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for Business Single Room

A neatly made bed with white and blue pillows, a bedside table with a lamp, a small trash bin, and a wall-mounted shelf with a towel and hangers.

Business Single Room

  • Sleeps 1
  • Free Wi-Fi

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 17 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Double Room

Memory-foam beds, in-room safe, desk, laptop workspace

Standard Double Room

9.0 out of 10
Wonderful
(10 reviews)
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Comfort Twin Room

Comfort Twin Room

Comfort Twin Room

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Business Single Room

Business Single Room

Business Single Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Room

Memory-foam beds, in-room safe, desk, laptop workspace

Superior Room

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

Similar properties

View from room
Zenitude Hôtel - Résidences Narbonne Centre
Narbonne
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
4.1 out of 5, Very good, 1,298 reviews
The price is €79
includes taxes & fees
5 Jul - 6 Jul
Zenitude Hôtel - Résidences Narbonne Centre

About this property

Hôtel l'Alsace

A microwave in a common area, a refrigerator in a common area, and a TV in a common area are available at this smoke-free hotel. Other amenities include a front-desk safe.
Hôtel l'Alsace offers 19 accommodations with safes and complimentary newspapers. Beds feature memory foam mattresses. A pillow menu is available. 90-cm flat-screen televisions come with digital channels.

Bathrooms include complimentary toiletries and hair dryers. This Narbonne hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps.

During your stay at Hôtel l'Alsace, you're just a quick walk from Basilica of St. Paul Serge. Breakfast (surcharge) is available.
  • Free WiFi (speed: 50+ Mbps)
  • Continental breakfast served daily for a fee
  • Amenities include a front-desk safe, TV in a common area, and a shared microwave
  • Just a 4-minute walk from Basilica of St. Paul Serge and 4 minutes by foot from Musée Lapidaire Narbonne
Hôtel l'Alsace offers its guests a front-desk safe, a television in a common area, and a microwave in a common area. The front desk is open around the clock.

This Narbonne hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 7:30 AM to 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps

Parking and transport

  • No on-site parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to 10:30 AM for a fee: EUR 9 for adults and EUR 5 for children

Things to do

  • TV in common areas

Family friendly

  • In-room cot

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Low-height electrical sockets in bathroom
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 90-cm flat-screen TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Heating
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 25

Check-out

Check-out before 11:30 AM
Late check-out subject to availability

Special check-in instructions

The front desk is open daily from 7:30 AM - 11:30 PM
Front desk staffed during limited hours
If you are planning to arrive after 8:30 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.30 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately EUR 9 for adults and EUR 5 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
The front desk at this property is open daily from 7:30 AM - 11:30 PM.
Guests arriving after 8:30 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hôtel l'Alsace Hotel
Hôtel l'Alsace Narbonne
Hôtel l'Alsace Hotel Narbonne

Hôtel l'Alsace Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 28 out of 57 reviews
Rating 8 - Good. 20 out of 57 reviews
Rating 6 - Okay. 8 out of 57 reviews
Rating 4 - Poor. 0 out of 57 reviews
Rating 2 - Terrible. 1 out of 57 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Leslie

Liked: Cleanliness, amenities, property conditions & facilities
really convenient for Narbonne station and staff had good local restaurant recommendations
Stayed 2 nights in May 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Great budget hotel

Great place to stay for a night or 2, very convenient for the station. Kept clean and the family that runs it is helpful, friendly and really made us feel welcome.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and helpful stagf. Very clean. Perfect location.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Christelle

Liked: Cleanliness, amenities, property conditions & facilities
Close proximity to train station
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for a one night stop over. Right opposite the station in Narbonne, and an easy walk into the town. Early check in was available when we arrived, which was much appreciated.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very good experience. The room was very clean. The hotel staff was incredibly kind and attentive. We had help bringing our bags up the steps, which was unexpected but so helpful. We are so grateful to have had such a great stay, and we would highly recommend to others.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Adele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

July 2025

Excellent hotel right opposite the train station and close to town centre. ( walking distance 10 mins) Hotel is quiet considering it is so close to the station and the owner is very helpful. Thank you for a great stay.
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Ileana

Liked: Cleanliness, staff & service, property conditions & facilities
Across from the train station with a market around the corner
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel only steps from the train station. We here overnight on a way to Barcelona. Manager is super friendly and nice. It helped carry our luggage up to our room...no elevator. Has a few places to eat within walking distance from the hotel.
Stayed 1 night in Jun 2024
Verified

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the stay was comfortable. The room was clean, the reception person was very kind and helpful, and the heating worked on a day it started getting colder. My only advice would be to put a caution stripe on the step in the entrance with some yellow tape as my motehr tripped there and was told it was even a known issue. Just a small safety adjustment that can go a long way for all future guests safety. Would stay again.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
This was a property across from the railway station with a lovely room with all amenities. The only thing I recommend before going is to pack a small bag for the night as there is no lift, but perfect for me
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Rosanna

Liked: Cleanliness, amenities, property conditions & facilities
What a great little hotel across from the Narbonne Gare! We were warmly welcomed by the front desk person and though we never assume a safe place to park our bicycles, they were super accommodating. And, the lovely gentleman helped me schlep our panniers up the stairs. Above and beyond! The room was very, very clean and more spacious than we would have expected from the photos. And, quiet too despite being on a busy street and across from the station. Highly recommend! Note, there is no elevator and the stairs are steep.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Jakob

Liked: Cleanliness, staff & service, room comfort
.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for a short stay

The superior room is very spacious, and everything is quite new and modern. Do not forget that there is no elevator. We would advise you to contact the hotel, if you know your exact time of arrival, so they can deposit the keycard in one of the vaults at the entry, since the reception e. g. is not open from 1 to 3 pm (Lunch time). The staff is very friendly and we will stay in this hotel again when we return to Narbonne.
Stayed 2 nights in Feb 2025
Verified

8/10 Good

Hans-Henrik

Liked: Cleanliness, amenities, property conditions & facilities
A very nice well-equipped - almost boutique- hotel but we had to wait 15 minutes to get in for check-in, and the breakfast was not ready in the morning. Both times we had to phone the duty person who was not available at the hotel.
Stayed 1 night in Jan 2025
Verified

6/10 Okay

Nicolas

Liked: Cleanliness, staff & service
Mantenimiento de habitación insuficiente y ducha incómoda
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, amenities
Practico, limpio, cómodo . Buena opción justo al lado de la estación del tren, con personal agradable y servicial.
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Nathalie

Liked: Cleanliness, property conditions & facilities
Chambre et literie en bonne état. Personnel sympa et prêt à rendre service. Emplacement en face de la gare et proche du centre ville.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

David I

Liked: Cleanliness, amenities, property conditions & facilities
Hotel justo en frente de la terminal de trenes, limpio y tranquilo.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Killian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vraiment top bien situé et calme propre
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Maxime

Liked: Cleanliness, staff & service, amenities
Impecable
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Bo

Liked: Cleanliness, staff & service
Rummet var trevligt och personalen väldigt hjälpsam, men det var låst när vi kom och svårt att få nån att komma och öppna.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Marie-claude

Liked: Cleanliness, staff & service, room comfort

Plus que satisfaisant

Accueil très agréable, le professionnalisme du personnel est à retenir. Tout est propre et lit très confortable. Nous reviendrons
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort

Excellent rapport qualité/prix

Je cherchais une nuit pas chère près de la gare. La chambre était silencieuse, propre, avec climatisation et sdb très propre. Parfait !
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Julien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bon hôtel

Super hotel. Calme, propre, spacieux, climatisé. Excelent service. Juste en face de la gare de Narbonne.
Stayed 1 night in Jun 2025