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Comfort Inn Franklin Highway 96

2.5 star property

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Photo gallery for Comfort Inn Franklin Highway 96

Lobby
Suite, 1 King Bed, Non Smoking
Exterior
Lobby
Standard Room, 1 King Bed, Non Smoking, Hot Tub

Reviews

7.0 out of 10
Good

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
4202 Franklin Commons Court, Franklin, TN, 37067
  • Place, SOAR Adventure Tower
    ‪3 min walk‬
  • Place, Saint Thomas Medical Partners
    ‪9 min walk‬
  • Place, Broadway
    ‪20 min drive‬
  • Airport, Nashville, TN (BNA-Nashville Intl.)
    ‪24 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

7.2 out of 10
Good
(12 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

7.6 out of 10
Good
(38 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

7.6 out of 10
Good
(19 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Hot Tub

Standard Room, 1 King Bed, Non Smoking, Hot Tub

Standard Room, 1 King Bed, Non Smoking, Hot Tub

7.0 out of 10
Good
(29 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

7.6 out of 10
Good
(5 reviews)
  • Sleeps 3
  • 1 King Bed

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About this property

Comfort Inn Franklin Highway 96

Hotel in Franklin with free breakfast and a fitness center
This smoke-free hotel features a fitness center, a 24-hour business center, and coffee/tea in a common area. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities.
Comfort Inn Franklin Highway 96 offers 66 air-conditioned accommodations with safes and complimentary newspapers. Flat-screen televisions come with cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Franklin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
During your stay at Comfort Inn Franklin Highway 96, you're just a quick walk from SOAR Adventure Tower. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self parking
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Onsite recreation includes a gym
  • Just a 4-minute walk from SOAR Adventure Tower and 10 minutes by foot from Saint Thomas Medical Partners
  • Pets welcome for a fee (restrictions apply)
WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is available daily. A fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Comfort Inn Franklin Highway 96. Limited free parking is available on a first-come, first-served basis.

This Franklin hotel is smoke free.

Guests are served free on-the-go breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Free on-the-go breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • Gym

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Accessibility

  • Lift

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Outdoor pool
The following facilities are closed on Friday and Saturday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per night, plus a deposit of USD 30 per night
  • Weight limit: 50 lbs per pet
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 21 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 30 per night
  • Pet fee: USD 30 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 21 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Baymont Inn Franklin TN
Baymont Inn TN Hotel
Baymont Inn TN Hotel Franklin
Baymont Franklin TN
Comfort Inn Hotel Franklin
Comfort Inn Franklin

Comfort Inn Franklin Highway 96 Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 270 out of 1008 reviews
Rating 8 - Good. 272 out of 1008 reviews
Rating 6 - Okay. 209 out of 1008 reviews
Rating 4 - Poor. 143 out of 1008 reviews
Rating 2 - Terrible. 114 out of 1008 reviews

7.0/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Frank

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No blackout curtains in the room.
Stayed 1 night in Oct 2025

8/10 Good

Aleta C

Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like that the stuck a receipt for my stay to the outside of the door rather than underneath the door. I would have preferred not having my name and address and my being a solitary traveler available for every group of construction workers in the hotel to see. Maybe I should lower my stars to two, the more I think about it.
Stayed 1 night in Oct 2025

6/10 Okay

Tracy

Liked: Staff & service, room comfort
Staff was friendly. Bed was comfortable. The room had ants. There was black on the wall next ro the shower.
Stayed 1 night in Sep 2025

2/10 Terrible

Yolanda

Travelled with family
This hotel is in desperate need of renovations. As soon as we entered our room, we were hit with an overwhelming odor, a moldy bathroom, and visible stains on both beds. We requested something to help with the smell and were handed a bottle of wood cleaner — not exactly ideal for freshening a room. We asked to switch rooms, and while the second room smelled slightly better, it also had stained bedding. Both rooms were dark, outdated, and felt unclean. We ultimately decided to check out early. Definitely would not recommend until significant improvements are made.
Stayed 1 night in Sep 2025

8/10 Good

Louis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Large Hot Tub in room. Room was extremely clean. Staff was friendly. The breakfast was sub par but lots of places to eat around the hotel
Stayed 1 night in Aug 2025

2/10 Terrible

Kenny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just fair. Dirty. Run Down. Diisappointing
Stayed 1 night in Sep 2025

8/10 Good

THOMAS

Liked: Cleanliness, staff & service, room comfort
It was good.
Stayed 1 night in Sep 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Toilet seat very loose.
Stayed 1 night in Sep 2025

2/10 Terrible

Katlynn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Kennedy

Travelled with family and small children
Liked: Cleanliness
Hot tub was nice. Could’ve been a little cleaner, breakfast was good. Still have a hold on my card 3 weeks later
Stayed 2 nights in Sep 2025

8/10 Good

claude

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2025

10/10 Excellent

Seabee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Do not waste your $$ here

No tv remote in the room, had to ask for it. Couldn’t figure out how the curtains closed. Was not very clean. Ice machine broken, no sign to say that. AC unit was very loud. Housekeeping came by at 930a & continually knocked, even tho check out is at 11. Room smelt like cigarettes when I walked in.
Stayed 1 night in Sep 2025

4/10 Poor

Adam

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived to find the indoor pool that was advertised is filled in with concrete. Then the ice maker was broken. We had a jacuzzi room but only had 2 towels. When I asked for more towels the man at the desk seemed very irritated that I would need more than 2. Finally the A.C. in the room leaked water onto the carpet. And not just a little. By the time I got up the next morning we had a moat around the bed. Standing water. That explains the off smell the room had. Overall we were very disappointed. We routinely stay with Choice hotels and this was by far our worst experience ever. Avoid this place as there are many more options nearby.
Stayed 1 night in Aug 2025

4/10 Poor

Joe

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 2 nights in Aug 2025

10/10 Excellent

Graciela

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine
Stayed 1 night in Aug 2025

10/10 Excellent

Wendi

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was quick. Unfortunately i got the rim across from the elevator, and the door closes very loudly.
Stayed 1 night in Aug 2025

10/10 Excellent

Fares, Seattle

Stayed 1 night in Aug 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean & quiet

Just a quick 1 night getaway and we were pleased! Hotel is clean & quiet, staff was very friendly.
Stayed 1 night in Aug 2025

10/10 Excellent

Graciela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The places clean that's quiet and it's a good property The rooms are good and the staff is real nice
Stayed 1 night in Aug 2025

10/10 Excellent

Sandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff

Staff was amazing. Very helpful!
Stayed 5 nights in Jul 2025

4/10 Poor

Stephanie

Stayed 2 nights in Jul 2025

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Rebecca

Stayed 1 night in Jul 2025