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Embassy Suites by Hilton Franklin Cool Springs

3.5 star property

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Photo gallery for Embassy Suites by Hilton Franklin Cool Springs

Exterior
Indoor pool, open 6:00 AM to 10:00 PM, pool loungers
A bar area with multiple stools, a bar counter, and a television screen.
1 bedroom, premium bedding, in-room safe, desk
Meeting facility

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Air-conditioning

Explore the area

View in a map
820 Crescent Centre Dr, Franklin, TN, 37067
  • Place, CoolSprings Galleria
    ‪1 min drive‬
  • Place, Aspen Grove Park
    ‪1 min drive‬
  • Place, Broadway
    ‪18 min drive‬
  • Airport, Nashville, TN (BNA-Nashville Intl.)
    ‪23 min drive‬

Room options

View all photos for 2 ROOM SUITE-2 DOUBLE BEDS-NONSMOKING

A hotel room with two beds, a desk with a television, a lamp, and a chair.

2 ROOM SUITE-2 DOUBLE BEDS-NONSMOKING

  • Sleeps 4

View all photos for King Suite - Non-Smoking

1 bedroom, premium bedding, in-room safe, desk

King Suite - Non-Smoking

  • Sleeps 4

View all photos for Suite, 1 King Bed, Non Smoking (Bathtub)

A hotel room with a bed, a nightstand, a TV, a wooden TV stand, and a door leading to another room.

Suite, 1 King Bed, Non Smoking (Bathtub)

9.4 out of 10
Exceptional
(31 reviews)
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking

A hotel room with a bed, a nightstand, a TV, a wooden TV stand, and a door leading to another room.

Premium Suite, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(5 reviews)
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite

Family Suite | Living area

Family Suite

  • 47 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 1 King Bed Corner

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed Corner

10.0 out of 10
Exceptional
(1 review)
  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Living area

Presidential Suite, 1 King Bed

  • 139 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Roll-in Shower, Non Smoking

A hotel room with a bed, a nightstand, a TV, a wooden TV stand, and a door leading to another room.

Suite, 1 King Bed, Roll-in Shower, Non Smoking

  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking, Corner

1 bedroom, premium bedding, in-room safe, desk

Premium Suite, 1 King Bed, Non Smoking, Corner

9.4 out of 10
Exceptional
(3 reviews)
  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Hearing Accessible, Non Smoking

A hotel room with a bed, a nightstand, a TV, a wooden TV stand, and a door leading to another room.

Premium Suite, 1 King Bed, Hearing Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 52 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

A hotel room with a bed, a nightstand, a TV, a wooden TV stand, and a door leading to another room.

Suite, 1 King Bed

9.0 out of 10
Wonderful
(90 reviews)
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Hearing Accessible, Non Smoking

A hotel room with a bed, a nightstand, a TV, a wooden TV stand, and a door leading to another room.

Suite, 1 King Bed, Hearing Accessible, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking, Corner

A hotel room with a large bed, a TV, a desk with a chair, and a nightstand with a lamp.

Premium Suite, 1 King Bed, Non Smoking, Corner

  • Sleeps 4

View all photos for Premium Suite, 1 King Bed, Non Smoking (Shower)

1 bedroom, premium bedding, in-room safe, desk

Premium Suite, 1 King Bed, Non Smoking (Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Queen Beds

1 bedroom, premium bedding, in-room safe, desk

Premium Suite, 2 Queen Beds

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Suite, 2 Queen Beds, Roll-in Shower

1 bedroom, premium bedding, in-room safe, desk

Premium Suite, 2 Queen Beds, Roll-in Shower

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Suite, 2 Queen Beds, Non Smoking, Corner

1 bedroom, premium bedding, in-room safe, desk

Premium Suite, 2 Queen Beds, Non Smoking, Corner

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Queen Beds

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Corner

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Queen Beds, Corner

  • Sleeps 6
  • 2 Queen Beds

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About this property

Embassy Suites by Hilton Franklin Cool Springs

This hotel features an indoor pool, a restaurant, and a 24-hour fitness center. Free buffet breakfast, free wired internet in public areas, and a free manager's reception are also provided. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite. Housekeeping is available on request.
Embassy Suites by Hilton Franklin Cool Springs offers 250 accommodations with laptop-compatible safes and complimentary newspapers. Accommodations offer separate sitting areas. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The free breakfast at Embassy Suites by Hilton Franklin Cool Springs gets high marks from our customers. During your stay, you'll be within walking distance of Aspen Grove Park. Features include free wired internet and a free manager's reception, plus an indoor pool.
  • Free buffet breakfast served daily
  • Free wired Internet in some public areas
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • WiFi and wired Internet for a fee
  • Self parking and RV/bus/truck parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a porter, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Guests really like the accommodations for the cleanliness and overall comfort
  • Just a 4-minute drive from CoolSprings Galleria and 15 minutes from Nashville Zoo
  • Cats and dogs welcome for a fee
Embassy Suites by Hilton Franklin Cool Springs offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and wired Internet is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 16000 square feet (1486 square meters) and includes a conference center. A vending machine, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Embassy Suites by Hilton Franklin Cool Springs. For a fee, parking is available. A complete renovation of Embassy Suites by Hilton Franklin Cool Springs was completed in May 2026.

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:30 AM. The hotel hosts a free manager's reception daily.
Embassy Suites by Hilton Franklin Cool Springs has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: Free wired internet

Parking and transport

  • Electric car charging station on site
  • Secured parking on site (USD 14 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Things to do

  • 24-hour gym
  • Indoor pool
  • Stereo
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (16,000 square foot of space)
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Built in 2001
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • Non-plastic coffee stirrers available
  • Renovated entire property - May 2026
  • Rooftop garden
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Living room
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 9.95 (rates may vary)
  • Secured self parking fee: USD 14 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Nashville
Embassy Suites Nashville South/Cool Springs
Embassy Suites Nashville South/Cool Springs Franklin
Embassy Suites Nashville South/Cool Springs Hotel
Embassy Suites Nashville South/Cool Springs Hotel Franklin
South/Cool
Embassy Suites Nashville South/Cool Springs
Embassy Suites by Hilton Nashville South Cool Springs Hotel
Embassy Suites by Hilton Nashville South Cool Springs Franklin

Embassy Suites by Hilton Franklin Cool Springs Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 536 out of 1002 reviews
Rating 8 - Good. 197 out of 1002 reviews
Rating 6 - Okay. 118 out of 1002 reviews
Rating 4 - Poor. 82 out of 1002 reviews
Rating 2 - Terrible. 69 out of 1002 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

cody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, staff check on us several times
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Suzy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, very comfortable accommodation; friendly staff (thank you Dawn);
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities
Was under construction at the tome of my stay BUT the staff was super friendly
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless and check in an out was easy. Breakfast as awesome.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Kenny

Liked: Staff & service
Nice staff, clean room, great breakfast.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Ginger G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Landrell

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great outside of the renovations which was just part of it! But even with renovations they provided top tier service!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Gustavo

Liked: Cleanliness, amenities, property conditions & facilities
All good, really enjoyed our stay
Stayed 5 nights in Dec 2025
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
Nice stay minus the rennovations
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities
Great hotel the room was clean the staff were super friendly and helpful love the breakfast the omelettes are fantastic
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel- updated and a lot of room for my family of 4. We loved the reception and complimentary breakfast. They were doing construction and pool was closed but it did not bother us! Would definitely come back!! Even let us check out a little late!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and location!
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

denny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
bed is super comfy, room spacious and clean, gym has nice equipment. I don't like tub showers, so that is on me
Stayed 1 night in Mar 2026
Verified

8/10 Good

Isaac

Liked: Cleanliness, staff & service
The air conditioning in the room
Stayed 1 night in Mar 2026
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities
We did not know the hotel was undergoing rennovation, The main floor was a construction zone pushing hte managers special and breakfast eating area into a much smaller area. The staff was great.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was spacious and bed very comfortable. Staff did an excellent job providing accommodation s around construction.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

LeeAnn

Best bartender
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Room was great, clean good space. Staff was eager to help and was very courteous. Breakfast was above the normal hotel breakfast. Omelette station and the other food was not microwaved 5 minutes before being served. The hotel was undergoing renovations so a lot construction and unable to use some of the amenities, but I would be willing to stay here again for sure
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service
The room was amazing all together! Sad that I couldn't use thr pool!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

TIFFANY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay here again
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Room was spotless. Always love the hot breakfast especially omelette station. Great location close to shopping and restaurants and only minutes from downtown Nashville
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Katie

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The woman the checked us in was friendly and inviting. The room was spacious. It was nice to have a door that separated the bedroom from the sitting room. The complimentary breakfast including made to order omelets was delicious. The hotel lobby was under renovation so there were boxes, wires, and floor torn up upon entering which was a bit of a let down since the pictures online showed a beautiful lobby. Overall we were very happy with our stay and even though there were renovations happening, it was still quiet.
Stayed 1 night in Mar 2026