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Embassy Suites by Hilton Franklin Cool Springs

3.5 star property

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Photo gallery for Embassy Suites by Hilton Franklin Cool Springs

Lobby
Restaurant
Lobby
Lobby
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
820 Crescent Centre Dr, Franklin, TN, 37067
  • Place, CoolSprings Galleria
    ‪1 min drive‬
  • Place, Aspen Grove Park
    ‪1 min drive‬
  • Place, Vanderbilt University
    ‪17 min drive‬
  • Airport, Nashville, TN (BNA-Nashville Intl.)
    ‪21 min drive‬

Room options

View all photos for Suite, One King Bed, Non-Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, One King Bed, Non-Smoking

9.4 out of 10
Exceptional
(31 reviews)
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, One King Bed, Non-Smoking

37-inch LCD TV with cable channels, TV, pay films

Suite, One King Bed, Non-Smoking

8.4 out of 10
Very good
(5 reviews)
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for 2 bedroom 2 King Suite

2 bedroom 2 King Suite

2 bedroom 2 King Suite

  • 47 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Corner

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Non Smoking, Corner

10.0 out of 10
Exceptional
(1 review)
  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, Non Smoking

Presidential Suite, Non Smoking | Living area

Presidential Suite, Non Smoking

  • 139 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, Accessible, Non Smoking

  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking, Corner

1 bedroom, premium bedding, in-room safe, desk

Premium Suite, 1 King Bed, Non Smoking, Corner

9.4 out of 10
Exceptional
(3 reviews)
  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Accessible, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Premium Suite, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 52 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (2 Rooms)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Non Smoking (2 Rooms)

9.0 out of 10
Wonderful
(88 reviews)
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

  • Sleeps 4
  • 1 King Bed

Mobility Accessible One Bedroom King Suite with Tub

  • Sleeps 4

View all photos for Hearing Accessible Premium King Suite

1 bedroom, premium bedding, in-room safe, desk

Hearing Accessible Premium King Suite

  • Sleeps 4

View all photos for Mobility Accessible One Bedroom King Suite with Roll in Shower

1 bedroom, premium bedding, in-room safe, desk

Mobility Accessible One Bedroom King Suite with Roll in Shower

  • Sleeps 4

View all photos for Mobility Accessible One Bedroom Two Double Suite with Roll in Shower

1 bedroom, premium bedding, in-room safe, desk

Mobility Accessible One Bedroom Two Double Suite with Roll in Shower

  • Sleeps 6

Mobility Accessible One Bedroom Two Double Suite with Tub

  • Sleeps 6

Mobility Accessible Premium Two Double Suite with Roll in Shower

  • Sleeps 6

View all photos for Hearing Accessible King Suite

1 bedroom, premium bedding, in-room safe, desk

Hearing Accessible King Suite

  • Sleeps 4

View all photos for Premium Suite, 1 King Bed, Non Smoking

37-inch LCD TV with cable channels, TV, pay films

Premium Suite, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Queen Beds

37-inch LCD TV with cable channels, TV, pay films

Premium Suite, 2 Queen Beds

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds (Roll-In Shower)

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Queen Beds (Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Suite, 2 Queen Beds, Corner

37-inch LCD TV with cable channels, TV, pay films

Premium Suite, 2 Queen Beds, Corner

  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Room Corner Premium Two Double Suite

1 bedroom, premium bedding, in-room safe, desk

Two Room Corner Premium Two Double Suite

  • Sleeps 6

Two Room Pure Wellness Corner Two Double Suite

  • Sleeps 6

View all photos for Two Room Pure Wellness Two Double Suite

1 bedroom, premium bedding, in-room safe, desk

Two Room Pure Wellness Two Double Suite

  • Sleeps 6

Two Room Pure Wellness King Suite

  • Sleeps 4

View all photos for Two Room Corner King Suite

1 bedroom, premium bedding, in-room safe, desk

Two Room Corner King Suite

  • Sleeps 4

View all photos for Two Room Corner Two Double Suite

1 bedroom, premium bedding, in-room safe, desk

Two Room Corner Two Double Suite

  • Sleeps 6

View all photos for Two Room Premium King Suite

1 bedroom, premium bedding, in-room safe, desk

Two Room Premium King Suite

  • Sleeps 4

View all photos for Two Room Premium Two Double Suite

1 bedroom, premium bedding, in-room safe, desk

Two Room Premium Two Double Suite

  • Sleeps 6

View all photos for Two Room Presidential Suite

1 bedroom, premium bedding, in-room safe, desk

Two Room Presidential Suite

  • Sleeps 2

Two Room Two Double Suite

  • Sleeps 6

View all photos for Two Room Corner Premium King Suite

1 bedroom, premium bedding, in-room safe, desk

Two Room Corner Premium King Suite

  • Sleeps 4

3 Room Family Suite-2 King Beds-Nonsmoking

  • Sleeps 4

View all photos for 2 Room Suite-1 King Bed Nsmk-Tub Shower Combo

1 bedroom, premium bedding, in-room safe, desk

2 Room Suite-1 King Bed Nsmk-Tub Shower Combo

  • Sleeps 4

View all photos for Two-Room Premium King Suite-Non-Smoking

1 bedroom, premium bedding, in-room safe, desk

Two-Room Premium King Suite-Non-Smoking

  • Sleeps 4

2 Queens Beds 2 Room Premium Suite

  • Sleeps 4

2 Room Corner Premium Suite With 2 Queen Beds-Non Smoking

  • Sleeps 4

View all photos for Premium Two-Room Suite With 2 Queen Beds And Roll-in Shower-Mobility Accessible

1 bedroom, premium bedding, in-room safe, desk

Premium Two-Room Suite With 2 Queen Beds And Roll-in Shower-Mobility Accessible

  • Sleeps 4

2 Room Suite-1 King Bed Shower Only Nonsmoke

  • Sleeps 4

Two-Room Suite With 2 Queen Beds-Non-Smoking

  • Sleeps 6

2 Queen 2 Rm Ste Mobility Accessible Ri-Shwr

  • Sleeps 6

Two-Room Suite With 2 Queen Beds-Hearing Accessible-Non-Smoking

  • Sleeps 6

2 Queen Beds 2 Room Corner Suite Nsmk

  • Sleeps 6

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About this property

Embassy Suites by Hilton Franklin Cool Springs

This hotel features an indoor pool, a restaurant, and a 24-hour fitness center. Free buffet breakfast, free wired internet in public areas, and a free manager's reception are also provided. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite. Housekeeping is available on request.
Embassy Suites by Hilton Franklin Cool Springs offers 250 accommodations with laptop-compatible safes and complimentary newspapers. Accommodations offer separate sitting areas. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The free breakfast at Embassy Suites by Hilton Franklin Cool Springs gets high marks from our customers. During your stay, you'll be within walking distance of Aspen Grove Park. Features include free wired internet and a free manager's reception, plus an indoor pool.
  • Free buffet breakfast served daily
  • Free wired Internet in some public areas
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • WiFi and wired Internet for a fee
  • Self parking and RV/bus/truck parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a porter, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Guests really like the accommodations for the cleanliness and overall comfort
  • Just a 4-minute drive from CoolSprings Galleria and 15 minutes from Nashville Zoo
  • Cats and dogs welcome for a fee
Embassy Suites by Hilton Franklin Cool Springs offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and wired Internet is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 16000 square feet (1486 square meters) and includes a conference center. A vending machine, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Embassy Suites by Hilton Franklin Cool Springs. For a fee, parking is available.

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:30 AM. The hotel hosts a free manager's reception daily.
Embassy Suites by Hilton Franklin Cool Springs has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: Free wired internet

Parking and transport

  • Electric car charging station on site
  • Secured parking on site (USD 12 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Things to do

  • 24-hour gym
  • Indoor pool
  • Stereo
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (16,000 square foot of space)
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2001
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Living room
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from February 2 2026 to March 31 2026 (dates subject to change):
  • Fitness facilities
  • Swimming pool
The property will be renovating from December 13 2025 to March 31 2026 (completion date subject to change). The following areas are affected:
  • Dining venue(s)
  • Front desk
  • Lobby
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 9.95 (rates may vary)
  • Secured self parking fee: USD 12 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Nashville
Embassy Suites Nashville South/Cool Springs
Embassy Suites Nashville South/Cool Springs Franklin
Embassy Suites Nashville South/Cool Springs Hotel
Embassy Suites Nashville South/Cool Springs Hotel Franklin
South/Cool
Embassy Suites Nashville South/Cool Springs
Embassy Suites by Hilton Nashville South Cool Springs Hotel
Embassy Suites by Hilton Nashville South Cool Springs Franklin

Embassy Suites by Hilton Franklin Cool Springs Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 536 out of 1002 reviews
Rating 8 - Good. 198 out of 1002 reviews
Rating 6 - Okay. 117 out of 1002 reviews
Rating 4 - Poor. 81 out of 1002 reviews
Rating 2 - Terrible. 70 out of 1002 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Nick

The room was great!! It was very clean!! We were a little caught off guard by the construction,
Stayed 1 night in Dec 2025

6/10 Okay

Chris

Stayed 1 night in Dec 2025

10/10 Excellent

laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes to fresh breakfast. Hotel is currently under construction so that was a bit annoying
Stayed 1 night in Dec 2025

8/10 Good

Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was spacious and bed very comfortable. Staff did an excellent job providing accommodation s around construction.
Stayed 1 night in Dec 2025

10/10 Excellent

Linda

Stayed 1 night in Dec 2025

8/10 Good

Jessie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Was a little put off with the construction going on. They started first thing in the morning. Was an inconvenience with sleep.
Stayed 1 night in Dec 2025

10/10 Excellent

Maria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
La atencion increible, como bienvenida nos entregaron free 2 voucher de cocktail para disfrutar en el bar. Eramos 5 y la habitacion super amplia y comodas. Cada pedio fue atentido rapidamente. La pileta climatizad fue importante para disfrutar luego de un largo viaje. Desayuno, super completo!
Stayed 1 night in Dec 2025

10/10 Excellent

Kenny

Liked: Staff & service
Nice staff, clean room, great breakfast.
Stayed 1 night in Dec 2025

10/10 Excellent

RONALD E

Stayed 1 night in Dec 2025

2/10 Terrible

Retha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

8/10 Good

DAMEON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2025

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities
This hotel was awesome! They were going through a renovation and you wouldn’t have known! They were super accommodating and made everything very easy! Will stay here again
Stayed 3 nights in Oct 2025

10/10 Excellent

Betty

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Dec 2025

10/10 Excellent

John

Stayed 3 nights in Aug 2025

10/10 Excellent

Shawan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Nov 2025

10/10 Excellent

ian

Stayed 1 night in Nov 2025

2/10 Terrible

Lindsay

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
The hotel was old. The shower curtain wasnt long enough to not create a pool on the floor, beds were hard and uncomfortable, room wasnt very clean, microwave was gross, silverwear at breakfast was dirty, breakfast was mediocre at best, internest was crap, lots of construction noise due to them remodeling, very few workers spoke English making it hard to ask questions, pillows could hardly be considered pillows and thats to just name a few things. Its not wonder they give you free alcohol. They want you to forget all the issues.
Stayed 2 nights in Nov 2025

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, amenities
The rooms was great! Makes it possible for a family of 6 to stay in one room! Would highly recommend this hotel, and you can’t beat their breakfast!
Stayed 4 nights in Nov 2025

8/10 Good

Adriane

Liked: Cleanliness, amenities
Old decor. They are in the middle of a remodel.
Stayed 1 night in Nov 2025

6/10 Okay

Hui Chen

Disliked: Amenities
The hot water was not hot at all. There’s hair on the bathroom floor. Also, the pillows were like half size of regular pillows. We booked a suite. There were two TVs but only with one remote. Most likely we will not stay here if we come back to Franklin next time.
Stayed 1 night in Nov 2025

10/10 Excellent

DANA

Stayed 2 nights in Oct 2025

10/10 Excellent

Leidierys

The room was nice, recently renovated. Staff members were very polite and friendly. Shou
Stayed 2 nights in Nov 2025

10/10 Excellent

Venita

Liked: Cleanliness, amenities
Loving the upgrades!! It will be even better once completed. We had a wonderful stay!!
Stayed 2 nights in Nov 2025

2/10 Terrible

Crissy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The mattresses were uncomfortable and worn out. The room smelt like mildew. The free breakfast was cold by the time I got to sit down to eat.
Stayed 1 night in Nov 2025

8/10 Good

Julia

Stayed 2 nights in Oct 2025