4/10 Poor
Julie
Travelled with family
3 Nov 2025
Liked: Amenities
Disliked: Cleanliness
The room assigned was not clean on arrival. I was told to put suitcases in closet and they would send someone right up. So i went out to lunch, on return, the room had not been cleaned so i was assigned another room. The staff at the desk was inattentive bordering on rude. They could be heatd in the back laughing and carrying on so mych so that it seemed a guest request was an inconvenience. I called down tonask for pillows and was hung up on. On calling back, i was immediately hung up on and could hear desk staff say...someone is playing with the phone. However, the weekend housekeeper on the floor brought pillows on request. It should be noted the kitchen staff encountered were all polite and attentive. The weekday housekeepers could improve there cleanliness. A top to a water bottle was dropped in the hallway and it stayed there for 3 days until the Saturday housekeeper picked it up.
Julie
Stayed 3 nights in Oct 2025