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Hyatt House Nashville/Franklin/Cool Springs

2.5 star property

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Photo gallery for Hyatt House Nashville/Franklin/Cool Springs

Lobby
Studio Suite, Multiple Beds
Exterior
Bar (on property)
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
3501 Mallory Lane, Franklin, TN, 37067
  • Place, Aspen Grove Park
    ‪13 min walk‬
  • Place, CoolSprings Galleria
    ‪2 min drive‬
  • Place, Broadway
    ‪20 min drive‬
  • Airport, Nashville, TN (BNA-Nashville Intl.)
    ‪24 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Accessible (Shower)

Free toiletries, hair dryer, towels, soap

Suite, 1 Bedroom, Accessible (Shower)

9.8 out of 10
Exceptional
(11 reviews)
  • 73 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Accessible, Bathtub

Free toiletries, hair dryer, towels, soap

Suite, 1 Bedroom, Accessible, Bathtub

9.2 out of 10
Wonderful
(10 reviews)
  • 46 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed with Sofa bed

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Room, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(9 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Room, 1 King Bed

9.4 out of 10
Exceptional
(81 reviews)
  • City view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Studio Suite, 1 King Bed with Sofa bed

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(33 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Studio Suite, Multiple Beds

Studio Suite, Multiple Beds

Studio Suite, Multiple Beds

9.6 out of 10
Exceptional
(96 reviews)
  • 52 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible (Shower)

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed, Accessible (Shower)

8.4 out of 10
Very good
(6 reviews)
  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub

9.4 out of 10
Exceptional
(25 reviews)
  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Suite, 1 Bedroom

8.8 out of 10
Excellent
(16 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Similar properties

Lobby
Hyatt Place Nashville/Franklin/Cool Springs
Franklin
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.4 out of 5, Excellent, 1,146 reviews
The price is €99
includes taxes & fees
7 Jun - 8 Jun
Hyatt Place Nashville/Franklin/Cool Springs

About this property

Hyatt House Nashville/Franklin/Cool Springs

An indoor pool, a restaurant, and a bar/lounge are available at this smoke-free hotel. Free self-serve breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a snack bar/deli, a 24-hour business center, and a business center.
Hyatt House Nashville/Franklin/Cool Springs offers 125 air-conditioned accommodations with coffee/tea makers and hair dryers. 49-inch flat-screen televisions come with cable channels.

This Franklin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool.
Our customers tell us they can't get enough of the free breakfast at Hyatt House Nashville/Franklin/Cool Springs. During your stay, you'll be within walking distance of CoolSprings Galleria. You'll find features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free self-serve breakfast served daily
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Guests really like the accommodations for the spaciousness and cleanliness
  • Just a 4-minute drive from CoolSprings Galleria and a few minutes from Aspen Grove Park
  • Cats and dogs welcome for a fee (restrictions apply)
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

Business amenities include a 24-hour business center, a meeting room, and coworking spaces. An indoor pool, a vending machine, and tour/ticket assistance are also featured at the business-friendly Hyatt House Nashville/Franklin/Cool Springs. Free self parking is available.

This Art Deco Franklin hotel is smoke free.

Guests are served free self-serve breakfast on weekdays from 6:30 AM to 8:30 AM.
Hyatt House Nashville/Franklin/Cool Springs has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available 6:30 AM to 8:30 AM on weekdays and 6:30 AM to 8:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Indoor pool

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Hand-held showerhead
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Art Deco architecture
  • Built in 2020
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay, plus a deposit of USD 100 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hyatt House Nashville/Franklin/Cool Springs Hotel
Hyatt House Nashville/Franklin/Cool Springs Franklin
Hyatt House Nashville/Franklin/Cool Springs Hotel Franklin

Hyatt House Nashville/Franklin/Cool Springs Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 784 out of 1001 reviews
Rating 8 - Good. 132 out of 1001 reviews
Rating 6 - Okay. 37 out of 1001 reviews
Rating 4 - Poor. 15 out of 1001 reviews
Rating 2 - Terrible. 33 out of 1001 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

8/10 Good

SHERRIE

Travelled with pets
Liked: Cleanliness, staff & service, amenities
Excellent…$100./day pet charge high
Stayed 1 night in Feb 2026

10/10 Excellent

Douglas

Stayed 3 nights in Feb 2026

10/10 Excellent

Anna

Liked: Cleanliness, amenities, property conditions & facilities
Hotel offered clean rooms and was quiet. Breakfast offerings were amazing. There were so many great options.
Stayed 1 night in Feb 2026

10/10 Excellent

Alison

Stayed 1 night in Feb 2026

10/10 Excellent

Adam

Stayed 3 nights in Feb 2026

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities
Great stay. Thanks
Stayed 1 night in Feb 2026

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities
Staff was great and the room was very clean.
Stayed 1 night in Feb 2026

6/10 Okay

Hope

Liked: Cleanliness, amenities, property conditions & facilities
There was some kind of big truck outside for a little more than an hour that made this horrible humming noise it was after 1 am when it left I was on the 4th floor & it was super loud
Stayed 1 night in Feb 2026

10/10 Excellent

Marla

Liked: Cleanliness, amenities, property conditions & facilities
Huge multi-area room. Kitchen, sitting area, etc. Very nice.
Stayed 1 night in Dec 2025

10/10 Excellent

Marcus

Stayed 2 nights in Jan 2026

10/10 Excellent

William

Stayed 1 night in Feb 2026

10/10 Excellent

Charlyn

Stayed 1 night in Jan 2026

2/10 Terrible

Carter

Travelled with family and small children
Disliked: Cleanliness
They put us in the wrong room— we had booked a room with a sofa bed and a king, and put us in a king bed only room, then the front desk didn’t believe us and questioned us when we asked to have the room type we had booked and were not helpful and acted very put out by our request. At first they said there were no rooms of that type available, so we asked for any room with a second bed, which they also said was not available, but then finally managed to find one last room that had a sofa bed. The pull out bed in the room was not clean and very clearly was never opened by cleaning staff since there was a rather unpleasant build up of crumbs from people eating on the couch on the pull out bed.
Stayed 1 night in Jan 2026

10/10 Excellent

Daniel

Stayed 1 night in Dec 2025

10/10 Excellent

Marla

Stayed 4 nights in Dec 2025

10/10 Excellent

Timothy B

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The facility and room was clean. The breakfast was good. Would definitely recommend staying.
Stayed 2 nights in Jan 2026

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Very good room design
Stayed 2 nights in Jan 2026

8/10 Good

Emily

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice and friendly. We were happy with the room and location. We could walk to several places to eat and shop. The breakfast was a bit subpar. Not super tasty and not much variety. But very well presented and again everyone was very nice and the setup was neat and clean. Parking was a little dodgy. The front spaces fill up very quickly and the back ones are not as convenient to park at. Overall, we had a very good stay. Beth at the front desk was very helpful and friendly.
Stayed 1 night in Jan 2026

10/10 Excellent

Richard

Stayed 1 night in Jan 2026

10/10 Excellent

Nelson

Stayed 8 nights in Dec 2025

10/10 Excellent

Lisa

Stayed 2 nights in Dec 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy rooms. Quiet night and got great sleep. It’s also in a wonderful place.
Stayed 1 night in Dec 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfortunately the omelet bar was closed during our stay. Good breakfast otherwise. Room was beautiful- new, clean, tastefully decorated. Elevators were fast and immaculate. Very comfortable hotel!
Stayed 4 nights in Dec 2025

6/10 Okay

Thomas

Stayed 1 night in Dec 2025

8/10 Good

Heather

Stayed 4 nights in Dec 2025