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Hyatt House Nashville/Franklin/Cool Springs

2.5 star property

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Photo gallery for Hyatt House Nashville/Franklin/Cool Springs

Lobby
Free daily self-service breakfast
Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board
Lobby
Coffee/tea maker

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Housekeeping

Explore the area

View in a map
3501 Mallory Lane, Franklin, TN, 37067
  • CoolSprings Galleria
    ‪2 min drive‬
  • The Factory
    ‪6 min drive‬
  • Franklin Theatre
    ‪7 min drive‬
  • Nashville, TN (BNA-Nashville Intl.)
    ‪29 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Accessible, Bathtub

Free toiletries, hair dryer, towels, soap

Suite, 1 Bedroom, Accessible, Bathtub

9.2 out of 10
Wonderful
(9 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible (Shower)

Free toiletries, hair dryer, towels, soap

Suite, 1 Bedroom, Accessible (Shower)

9.8 out of 10
Exceptional
(11 reviews)
  • 73 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds

Studio Suite, Multiple Beds

Studio Suite, Multiple Beds

9.6 out of 10
Exceptional
(88 reviews)
  • 52 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(31 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Room, 1 King Bed

9.4 out of 10
Exceptional
(73 reviews)
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Room, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(8 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub

9.4 out of 10
Exceptional
(25 reviews)
  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible (Shower)

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed, Accessible (Shower)

8.4 out of 10
Very good
(5 reviews)
  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Suite, 1 Bedroom

8.8 out of 10
Excellent
(14 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Lobby

Hyatt Place Nashville/Franklin/Cool Springs

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.5 out of 5, Wonderful, (1003)
The price is €102
for 1 room
includes taxes & fees
22 Aug - 23 Aug
Hyatt Place Nashville/Franklin/Cool Springs

About this property

Hyatt House Nashville/Franklin/Cool Springs

Art Deco hotel with free breakfast and a 24-hour business center
An indoor pool, a restaurant, and a bar/lounge are available at this smoke-free hotel. Free self-serve breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a snack bar/deli, a 24-hour business center, and a business center.
Hyatt House Nashville/Franklin/Cool Springs offers 125 air-conditioned accommodations with coffee/tea makers and hair dryers. 49-inch flat-screen televisions come with cable channels.

This Franklin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool.
Our customers tell us they can't get enough of the free breakfast at Hyatt House Nashville/Franklin/Cool Springs. During your stay, you'll be within walking distance of CoolSprings Galleria. You'll find features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free self-serve breakfast served daily
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Guests really like the accommodations for the spaciousness and cleanliness
  • 13 minutes by foot from Aspen Grove Park and a 3-minute drive from CoolSprings Galleria
  • Cats and dogs welcome for a fee (restrictions apply)
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

Business amenities include a 24-hour business center, a meeting room, and coworking spaces. An indoor pool, a vending machine, and tour/ticket assistance are also featured at the business-friendly Hyatt House Nashville/Franklin/Cool Springs. Free self parking is available.

This Art Deco Franklin hotel is smoke free.

Guests are served free self-serve breakfast on weekdays from 6:30 AM to 8:30 AM.
Hyatt House Nashville/Franklin/Cool Springs has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available 6:30 AM to 8:30 AM on weekdays and 6:30 AM to 8:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Indoor pool

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Hand-held showerhead
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Art Deco architecture
  • Built in 2020
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay, plus a deposit of USD 100 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hyatt House Nashville/Franklin/Cool Springs Hotel
Hyatt House Nashville/Franklin/Cool Springs Franklin
Hyatt House Nashville/Franklin/Cool Springs Hotel Franklin

Hyatt House Nashville/Franklin/Cool Springs Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 781 out of 1000 reviews
Rating 8 - Good. 130 out of 1000 reviews
Rating 6 - Okay. 38 out of 1000 reviews
Rating 4 - Poor. 15 out of 1000 reviews
Rating 2 - Terrible. 36 out of 1000 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Carol

Business traveller, Travelled with partner
Liked: Amenities
The night staff were not friendly
Stayed 1 night in Jan 2025

2/10 Terrible

Nathan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NEVER booking here again. Canceled my reservation 30 minutes before check in and had to spend 2 additional hours looking for a nearby hotel to sleep at. AWFUL SERVICE!!!!
Stayed 1 night in May 2025

10/10 Excellent

Qunitta

Liked: Cleanliness, staff & service, property conditions & facilities
It was so great to see Penny B. She always makes it feel like home!!! 10/10.
Stayed 1 night in May 2025

8/10 Good

Donald

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stop on the way to the south coast. Food offerings are limited at the hotel so plan to eat out
Stayed 1 night in May 2025

10/10 Excellent

Tekeshia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Cristy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Customer service needs work.

After a 12-hour drive, I arrived to find an empty front desk. I had to call the hotel’s main number to get assistance, and when a staff member finally appeared, they seemed visibly annoyed, mentioning they were “getting ahead on breakfast.” Unfortunately, the check-in process wasn’t any better. I was not told where my room was or how to get there. When I asked if the room was on the first floor and tried to get directions, all I received was a short “yes.” I then followed up with a question about parking and got a similarly unhelpful response: “You can park anywhere. Wherever you find a spot.” Mind you, this does not appear to be correct as some spots seem to be reserved for other facilities. Still needing help, I asked if I could use a luggage cart. The reply? “As long as you bring it back, yes.” At that point, I felt like I was inconveniencing the hotel staff simply by asking basic questions. To be fair, the room itself was excellent for the price — clean, modern, and well-maintained. The “hard product” is solid. But the “soft product,” meaning the service and hospitality, leaves much to be desired. First impressions matter, and sadly, the welcome I received made me feel more like a nuisance than a guest.
Stayed 1 night in May 2025

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Take. Care of during my stay. Had a cancer surgery procedure done and the staff was very helpful
Stayed 1 night in Apr 2025

10/10 Excellent

Roderick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You want be upset with anything absolutely amazing
Stayed 3 nights in May 2025

2/10 Terrible

LaTonya

Liked: Cleanliness
Disliked: Staff & service

Fire the front desk staff!

I reserved with Hyatt House because I never have issues with this Hotel until this weekend. I reserved my room a month ago for my daughters cheer competition & because I'm a member, I selected the option to pay at the hotel. I arrived 40 minutes before check in with my paperwork, just to be told that they canceled my room because they were not able to charge my card. I have booked several times and never had an issue with arriving early and paying in person. I was spoken to very rudely & told that all rooms were booked. I'm pissed and not sure if I will return giving I am an honors member.
Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cozy, Clean, Cute!

Wonderful apartment-style suite! Perfect for multi-day stays. Very friendly staff and such a generous amount of breakfast options! We even ate dinner on the patio, used the gym, and bought items at the Market for a snack. Would recommend to any traveler!
Stayed 3 nights in Apr 2025

8/10 Good

Joyce

Liked: Staff & service, property conditions & facilities
Close to amenities
Stayed 5 nights in Apr 2025

6/10 Okay

Joyce

Travelled with partner
Liked: Amenities
Quiet, convenient. No shower gel-told them but never brought any. Only emptied trash 1 time in 5 days. Didn’t make beds or clean except maybe bathroom sink 1 time.
Stayed 5 nights in Apr 2025

4/10 Poor

emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very loud around us, woke up very early due to room work next to us.
Stayed 1 night in Apr 2025

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Lita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second time this year staying at this property. Rooms are excellent, spacious, clean, amenities and comfortable. Staff is friendly, accessible and knowledgeable of the area. We will be back!
Stayed 2 nights in Apr 2025

2/10 Terrible

Billie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The overall stay was very good. I would've like to have more rooms available with more amenities in them. Such as full size refrigerator s or more kitchen like amenities available. The breakfast was a little disappointing. I would like to have seem more options available. Overall it was a nice stay and I would recommend it and would probably stay again!
Stayed 7 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was superb and clean. The rooms were huge and were very well appointed. The rooms were quiet and there was minimal noise even though it was a busy evening. Check in process was strained. It was an early afternoon and there were 2 people at the desk. There were about 5 people in line to check in and the lady at the bar was in the sitting area watching Tv, a man was checking people in, but another woman was at the check in desk just scrolling on her phone. It was frustrating to have to wait so long with 3 workers there and only 1 working.
Stayed 1 night in Apr 2025

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

Deborah, Okotoks

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Average. This property is nice but doesn't live up to the high reviews.
Stayed 1 night in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay

Great location! Walking distance to many great restaurants and bars. Room was clean and well equipped. Penny at the bar was a delight!
Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Stayed 1 night in Mar 2025

10/10 Excellent

Leroy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a lil getaway for me and my wife. We were relaxed just like we wanted. The staff was very helpful and friendly.
Stayed 3 nights in Apr 2025