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Hostal Don Guillermo

2.5 star property

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Photo gallery for Hostal Don Guillermo

In-room dining
Hallway
Front of property
Superior Room, City View
Hallway

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Laundry room
  • Housekeeping

Explore the area

View in a map
657 Bernardo O'Higgins, Natales, Magallanes y la Antártica Chilena, 6120000
  • Place, Plaza de Armas
    ‪6 min walk‬
  • Place, Puerto Natales Casino
    ‪14 min walk‬
  • Place, Costanera
    ‪15 min walk‬
  • Airport, Puerto Natales (PNT-Teniente J. Gallardo)
    ‪14 min drive‬

Room options

View all photos for Basic Room

Basic Room

Basic Room

8.0 out of 10
Very good
(3 reviews)
  • 5 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Basic Twin Room

Basic Twin Room

Basic Twin Room

  • 9 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room, City View

Superior Double Room, City View

Superior Double Room, City View

7.2 out of 10
Good
(5 reviews)
  • City view
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Large Single Bed and 1 Queen Bed

View all photos for Superior Room, City View

Superior Room, City View

Superior Room, City View

  • City view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Triple Room

Superior Triple Room

Superior Triple Room

  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

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  • Free Wi-Fi
  • Housekeeping
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About this property

Hostal Don Guillermo

Along with a snack bar/deli, this smoke-free hostal has a coffee shop/cafe and coffee/tea in a common area. Free continental breakfast, free WiFi in public areas, and a free manager's reception are also provided. Additionally, a microwave in a common area, a refrigerator in a common area, and dry cleaning are onsite. Change of towels is available on request.
Hostal Don Guillermo offers 22 accommodations. Accommodations offer separate dining areas. Televisions come with digital channels, pay movies, and Netflix. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is offered daily and change of towels can be requested.
During your stay at Hostal Don Guillermo, you're just a quick walk from Plaza de Armas. Features include free breakfast, free WiFi in public areas, and a free manager's reception.
  • Free continental breakfast served daily
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Enjoy a bite to eat at the coffee shop/cafe
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Within a 10-minute walk of Plaza de Armas and Puerto Natales Casino
Along with a coffee shop/cafe, there's a snack bar/deli on site. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces. A vending machine, multilingual staff, and tour/ticket assistance are also featured at Hostal Don Guillermo.

This Natales hostal is smoke free.

Guests are served free continental breakfast daily from 8:00 AM to 10:30 AM. The hostal hosts a free manager's reception daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:30 AM
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator
  • Vending machine
  • Water dispenser

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • In a nature reserve
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Lever door handles
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Towels provided

Entertainment

  • 32-inch TV with digital channels
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Cookware, dishware, and utensils
  • Freezer
  • Microwave
  • Separate dining area
  • Toaster oven

More

  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
The front desk at this property is open daily from 7:30 AM - 11:00 PM.
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hostal Don Guillermo Natales
Hostal Don Guillermo Hostel/Backpacker accommodation
Hostal Don Guillermo Hostel/Backpacker accommodation Natales

Hostal Don Guillermo Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 22 out of 44 reviews
Rating 8 - Good. 9 out of 44 reviews
Rating 6 - Okay. 7 out of 44 reviews
Rating 4 - Poor. 3 out of 44 reviews
Rating 2 - Terrible. 3 out of 44 reviews

8.0/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

4/10 Poor

Mehmet, Malatya

Disliked: Amenities, property conditions & facilities
Room is awful. Closet was broken in toilet and also others. Staff did not say “hello or welcome”. Breakfast was not good in which there was unhealthy food.
Stayed 2 nights in Feb 2026

6/10 Okay

Nithin

Stayed 2 nights in Jan 2026

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities
Had a great time in Puerto Natales partly thanks to the friendly staff at Don Guillermo. The hostal is very well located, close to town center, supermarkets, restaurants, bars. Rooms are comfortable/clean, good shower/toilet facilities, kitchen & dinning facilities and a good sense of privacy.
Stayed 3 nights in Jan 2026

8/10 Good

German

Liked: Cleanliness, staff & service, property conditions & facilities
This a very simple hotel with no frills. The greatest inconvenience is that there is a thin courtain so rooms have no privacy. Also light comes right through, so in summer this will make it hard for you to sleep.
Stayed 3 nights in Jan 2026

10/10 Excellent

Rachel

Liked: Cleanliness
Hostal Don Guillermo is very well located, staff are friendly and very accommodating.
Stayed 2 nights in Jan 2026

6/10 Okay

Rafael

Liked: Cleanliness, amenities
It's worn down, needs to be renovated. Almost slipped on a puddle from a leaking pipe
Stayed 4 nights in Jan 2026

10/10 Excellent

Raya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner, Camila, was amazing! Kind, friendly and generous.
Stayed 3 nights in Jan 2026

4/10 Poor

Xing

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The heater was not working. Asked the staff to fix it, it didn’t work out. There is no hair drier, no tissue box. We reserved two beds room, was given three beds, make the space feels small.
Stayed 1 night in Dec 2025

2/10 Terrible

kim

Disliked: Cleanliness, amenities
The room and the shared bathroom are dirty, run down, and very uncomfortable. I would not suggest people to stay there. The pictures ticked me.
Stayed 1 night in Dec 2025

10/10 Excellent

Letian, Hangzhou

Liked: Cleanliness, amenities, property conditions & facilities
helpful staff! Free orange after trekking is amazing
Stayed 4 nights in Dec 2025

10/10 Excellent

Scott

Great staff
Stayed 1 night in Dec 2025

8/10 Good

ZHONGHUI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is worth the money you pay
Stayed 2 nights in Dec 2025

6/10 Okay

Savannah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
On Expedia it says they have check in until 11pm but when we arrived at 10:30pm the owner said he had been waiting and almost left. He said they finish check-in at 10pm. The beds and room was clean. The men’s showers was overflowing into the hallway and the hallways echo a lot. We kissed breakfast since it doesn’t start until 8am , which isn’t ideal for early flights or trips.
Stayed 1 night in Dec 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Shared shower facilities should be renovated.
Stayed 2 nights in Dec 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service
Shared shower facility should be renovated.
Stayed 1 night in Dec 2025

10/10 Excellent

Fayte

Travelled with group
Liked: Cleanliness, staff & service, amenities
The front desk was very accommodating and nice. We were able to checked in smoothly. They accommodated our requests. Would go again here when i come back!
Stayed 1 night in Nov 2025

10/10 Excellent

Amanda

Stayed 1 night in Nov 2025

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is good and the Star very helpful. Shower is also great; hot and pressure. The only point is about the room that doesnt have any place to Store the Clothes.
Stayed 4 nights in Oct 2025

10/10 Excellent

Wei-Dong

Liked: Cleanliness, amenities, property conditions & facilities
Great friendly staff. Clean rooms. Good facilities. Convenient location. Highly recommend.
Stayed 1 night in Oct 2025

2/10 Terrible

Sebastien

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Chambre et serviette sales Pas de fenêtre Mobilier vetuste Photo promotionnelle non conforme à la chambre Nous ne sommes pas restés dans cet hôtel
Stayed 1 night in Jan 2026

8/10 Good

Simone

Liked: Amenities
Boa localização. Estacionamento na rua (seguro). Quarto grande (o nosso tinha uma cama extra). A única FALHA foi não termos recebido o nosso café da manhã no segundo dia. Como os passeios saem muito cedo, antes do horário de início do café no hotel, são preparados "kits para viagem". No segundo dia, apesar da nossa solicitação, não foi feito e ficamos sem a alimentação.
Stayed 2 nights in Jan 2026

10/10 Excellent

Shimosaka

Stayed 2 nights in Dec 2025

6/10 Okay

Isabell

Liked: Cleanliness, staff & service
Lovely front staff but the room and facilities were not good. The room was tiny and not soundproof at all. No lock on the showers so as a solo female I did not feel safe while showering.
Stayed 1 night in Nov 2025

2/10 Terrible

Susana

Stayed 1 night in Nov 2025

8/10 Good

patricio

Liked: Cleanliness, staff & service, property conditions & facilities
El tv del cuarto no funciono bien
Stayed 2 nights in Nov 2025