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Hotel HD Natales

3.0 star property

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Photo gallery for Hotel HD Natales

Front of property – evening/night
Restaurant
Matrimonial
Interior detail
Front of property – evening/night

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Business services
  • Bar
  • Laundry room
  • Housekeeping

Explore the area

View in a map
Kilometro 4.5, Ruta 9N, Puerto Bories, Natales, Magallanes, 6160000
  • Place, Mirador Cerro Dorotea
    ‪6 min drive‬
  • Place, Costanera
    ‪6 min drive‬
  • Place, Cueva del Milodon
    ‪7 min drive‬
  • Airport, Puerto Natales (PNT-Teniente J. Gallardo)
    ‪7 min drive‬

Room options

View all photos for Twin Room

View from room

Twin Room

  • Sea view
  • 9 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room, 1 King Bed

Standard Double Room, 1 King Bed

Standard Double Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • Beach view
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Doble V. Campo

Doble V. Campo

Doble V. Campo

  • 15 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Doble vista mar

Doble vista mar

Doble vista mar

9.0 out of 10
Wonderful
(2 reviews)
  • Beach view
  • 9 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Matrimonial

A hotel room with a large bed, a bedside table, a nightstand, a window with a view of the outdoors, and a chair.

Matrimonial

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Front of property
Alto Balmaceda Apartamentos
Natales
  • Kitchen
  • Washing machine
  • Pet-friendly
  • Parking included
4.7 out of 5, Exceptional, 104 reviews
The price is €68
18 May - 19 May
Alto Balmaceda Apartamentos

About this property

Hotel HD Natales

Along with a restaurant, this smoke-free hotel has a bar/lounge and conference space. WiFi in public areas is free. Additionally, concierge services, laundry facilities, and a 24-hour front desk are onsite.
Hotel HD Natales offers 41 accommodations with safes and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include shower/tub combinations and complimentary toiletries. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Hotel HD Natales, you'll be within walking distance of Última Esperanza Fjord. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes bike rentals, hiking/biking trails, and a playground
  • 14 minutes by foot from Última Esperanza Fjord and a 5-minute drive from Costanera
  • Airport and local-area shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 108 square feet (10 square meters) and includes conference space. An area shuttle within 4.5 km and a roundtrip airport shuttle are available for a fee. A library, a terrace, and barbecue grills are also featured at Hotel HD Natales.

This 3-star Natales hotel is smoke free.

Hotel HD Natales has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 4.5 km

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Hiking/biking trails
  • Library
  • Playground
  • TV in common areas

Family friendly

  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 108 square feet of conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • No lift
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

More

  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children 1 year old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 10 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Cisne Cuello Negro Puerto Natales

Hotel Cisne Cuello Negro

Cisne Cuello Negro Puerto Natales

Cisne Cuello Negro

Hotel HD Natales Puerto Natales

HD Natales Puerto Natales

HD Natales

Hotel Cisne de Cuello Negro

Hotel HD Natales Hotel

Hotel HD Natales Natales

Hotel HD Natales Hotel Natales

Hotel HD Natales Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 38 out of 89 reviews
Rating 8 - Good. 32 out of 89 reviews
Rating 6 - Okay. 16 out of 89 reviews
Rating 4 - Poor. 2 out of 89 reviews
Rating 2 - Terrible. 1 out of 89 reviews

8.4/10

Cleanliness

9.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Sui Wing

Travelled with partner
Liked: Amenities, property conditions & facilities
nice staff
Stayed 3 nights in Feb 2026

10/10 Excellent

Rosa

Liked: Cleanliness, amenities, property conditions & facilities
The hotel along with the staff were amazing. Peaceful and quiet. Only 5-8 mins from the city center by car.
Stayed 1 night in Feb 2026

4/10 Poor

Alexis

Liked: Cleanliness, staff & service
Disliked: Amenities
Apesar de o hotel ser muito bonito e ter uma localização excelente, minha experiência no geral acabou deixando a desejar por alguns pontos importantes. O grande destaque, sem dúvida, é a equipe: todos foram extremamente amigáveis, atenciosos e prestativos, sempre com um sorriso no rosto e dispostos a ajudar. Isso faz diferença e merece reconhecimento — o atendimento foi realmente maravilhoso. No entanto, infelizmente a estrutura e alguns serviços essenciais não acompanham. A internet é de péssima qualidade, o que prejudica bastante a estadia, especialmente para quem precisa trabalhar ou simplesmente quer ter uma conexão estável. O café da manhã também é bem fraco e com pouquíssima variedade: basicamente um café fraco, frutas (muitas em conserva e poucas naturais), pães (alguns aparentando já ter alguns dias), queijo, presunto e ovo. Para o padrão esperado, fica muito simples. Além disso, o hotel precisa urgentemente de reforma. Dá para perceber que é uma propriedade antiga, e faltam comodidades básicas — inclusive algo tão essencial quanto ajuste de temperatura no quarto, que simplesmente não existe. Em resumo: lugar bonito, localização ótima e equipe excepcional, mas a experiência não entrega o conforto e os serviços que se espera. Com melhorias na internet, no café da manhã e uma renovação na estrutura, tem tudo para ser excelente — porque o potencial é enorme, e o time humano já é nota 10.
Stayed 2 nights in Feb 2026

2/10 Terrible

ADNAN

Liked: Staff & service
Disliked: Cleanliness, amenities
Dirty and old. Not only the room but entire hotel. Breakfast is decent. Wifi terrible. They use 3 sim cards (each for every floor) and all rooms are using it. Receptionist uses his own cell phone for hotel’s internet needs. All hotels are in the city but this one is 3.5 miles out. One and only good thing for this hotel is the staff. Receptionist, breakfast lady they all excellent people. But they are helpless.
Stayed 2 nights in Feb 2026

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, helpful staff. Wonderful breakfast spread. Spacious lounge with sofas as well as tables and a bar. Hotel was about 3 miles outside of town with a view of the bay. Quiet setting. I found this place a few days earlier because my flight out of Antarctica had been changed so I had to stay in Puerto Natales for a few nights. My only complaint is that the internet was spotty; it was better in the lounge area than in the rooms. BUT, for what I paid, this place was awesome.
Stayed 3 nights in Jan 2026

6/10 Okay

shuping

Travelled with partner
Disliked: Property conditions & facilities
Just ok , bath top faucet malfunction but operatable. Hotel manager is knowledgeable Front desk and kitchen staff are very friendly , wish to speak a little bit English
Stayed 4 nights in Jan 2026

6/10 Okay

Timothy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff we re amazing and went out of thier way to please but the faculties are old and tired and out of town which was not clear when booking.
Stayed 4 nights in Jan 2026

8/10 Good

Richard, Wadmalaw Island

Liked: Cleanliness, amenities, property conditions & facilities
Superb service, great food, simple rooms.
Stayed 2 nights in Dec 2025

10/10 Excellent

Ravinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. The beds are comfortable. Convenient and adequate breakfast.
Stayed 5 nights in Dec 2025

10/10 Excellent

Shiri

Liked: Cleanliness
Modest hotel but clean, very friendly and in a great location. For the price we paid, we couldn’t ask for more.
Stayed 1 night in Dec 2025

6/10 Okay

Nermin

Stayed 2 nights in Dec 2025

10/10 Excellent

Florina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2025

10/10 Excellent

Mary

Stayed 1 night in Nov 2025

10/10 Excellent

Tian

Stayed 2 nights in Nov 2025

6/10 Okay

Elizabeth

Stayed 1 night in Nov 2025

8/10 Good

Erhan

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Xiaoguang

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed staying at this hotel
Stayed 3 nights in Feb 2025

10/10 Excellent

FRANCISCO XAVIER TORRES

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
good deal!
Stayed 1 night in Dec 2024

10/10 Excellent

Younan

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very bright and spacious room although the furniture and floor have worn out
Stayed 1 night in Jan 2025

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great The staff exceeded expectations Everyone went out of the way to be helpful Great place to stay
Stayed 3 nights in Dec 2024

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extremely helpful. Made us feel at home!
Stayed 2 nights in Jan 2025

10/10 Excellent

Abril

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place to stay! I love the views and the service was amazing!
Stayed 3 nights in Jan 2025

10/10 Excellent

kannan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here while doing doing trips to Torres Del Paine. About 4 km from the town. Had a rental car. So was convenient to travel. Beautiful, quiet location. The people running the place were amazing, helping you with every need. The restaurant, though had limited options, was good and very flexible with timings. Felt like leaving home at the end of my stay !!
Stayed 5 nights in Dec 2024

10/10 Excellent

Anitha

Stayed 3 nights in Dec 2024

10/10 Excellent

Yingnan

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly
Stayed 1 night in Dec 2024