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The Park Hotel Ruapehu

3.0 star property

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Photo gallery for The Park Hotel Ruapehu

Restaurant
Outdoor spa tub
Front of property
Garden
Courtyard

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Housekeeping
  • Laundry

Explore the area

View in a map
6 Millar Street, Tongariro National Park, National Park Village, 3948
  • Place, Marton Sash and Door Cycling Park
    ‪10 min walk‬
  • Place, Tongariro National Park
    ‪4 min drive‬
  • Place, Whakapapa Ski Area
    ‪16 min drive‬

Room options

View all photos for Super Family Mezzanine

Iron/ironing board, free WiFi, bed sheets

Super Family Mezzanine

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

View all photos for King Room

King Room

King Room

9.0 out of 10
Wonderful
(28 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room

Twin Room

Twin Room

7.4 out of 10
Good
(8 reviews)
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Mezzanine

Iron/ironing board, free WiFi, bed sheets

Family Mezzanine

8.6 out of 10
Excellent
(22 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Queen + Single Room

Queen + Single Room

Queen + Single Room

8.6 out of 10
Excellent
(20 reviews)
  • 21 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Quad Mezzanine

Quad Mezzanine

Quad Mezzanine

8.6 out of 10
Excellent
(7 reviews)
  • 24 sq m
  • Sleeps 4
  • 4 Twin Beds

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About this property

The Park Hotel Ruapehu

Hotel with 2 hot tubs, in the vicinity of Taranaki Falls
Along with a restaurant, this smoke-free hotel has a bar/lounge and conference space. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, tour/ticket assistance, and a garden are onsite.
The Park Hotel Ruapehu offers 78 accommodations. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

2 hot tubs are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at The Park Hotel Ruapehu. During your stay, you'll be within walking distance of Fishers Track. Features include free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include conference space, laundry facilities, and a terrace
  • Onsite recreation includes 2 hot tubs
  • Guests have great things to say about the restaurant and the helpful staff
  • 9.8 mi (15.8 km) from Taranaki Falls and 12 mi (19.3 km) from Mangatepopo Trail Head
The Park Hotel Ruapehu offers its guests 2 hot tubs. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 11 square feet (1 square meters) and includes conference space. A terrace, tour/ticket assistance, and a garden are also featured at The Park Hotel Ruapehu. Free self parking is available.

This 3-star National Park Village hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 9:30 AM.
The Park Hotel Ruapehu has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle nearby
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: NZD 30 for adults and NZD 15 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 2 hot tubs

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 11 square feet of conference space

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 2 floors
  • Banquet hall
  • Built in 2006
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
The front desk is open daily from 7:00 AM - 8:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 30 for adults and NZD 15 for children
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
The front desk at this property is open daily from 7:00 AM - 8:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Park Travellers
Park Travellers Lodge
Park Hotel Ruapehu National Park Village
Park Hotel Ruapehu
Park Ruapehu National Park Village
Park Ruapehu
The Park Travellers Hotel National Village
The Park Hotel Ruapehu Hostel/Backpacker accommodation
The Park Hotel Ruapehu Hostel
The Park Hotel Ruapehu Hotel
The Park Hotel Ruapehu National Park Village
The Park Hotel Ruapehu Hotel National Park Village

The Park Hotel Ruapehu Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 351 out of 1004 reviews
Rating 8 - Good. 442 out of 1004 reviews
Rating 6 - Okay. 150 out of 1004 reviews
Rating 4 - Poor. 45 out of 1004 reviews
Rating 2 - Terrible. 16 out of 1004 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tawhiao

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy place to stay when visiting the mountains and local area.
Stayed 2 nights in Apr 2025

10/10 Excellent

Barney

Stayed 1 night in Aug 2025

6/10 Okay

Scott

Travelled with family and small children
Liked: Cleanliness, staff & service
The restaurant was buzzing when we arrived for dinner, and there was about an hour’s wait for a table, so something to keep in mind if you're planning to eat during peak times. Our neighbours in the room next door were quite noisy until around midnight, which made it a bit hard to wind down. That said, the staff were absolutely lovely and welcoming, and our room was spotless. We really appreciated the care that went into keeping everything clean.
Stayed 4 nights in Jul 2025

10/10 Excellent

Sinem

Stayed 2 nights in Aug 2025

2/10 Terrible

RONGWU

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we booked the room, there was no clear indication that children would be required to have their own beds or that they couldn’t share a room with parents. We stayed the first night without any issue, and only on the second day were we told we must pay for another full-priced room, or leave. We did not stay the second night, and yet we were charged. The hotel’s failure to communicate this policy at check-in, combined with Expedia’s lack of clarity during booking, resulted in significant stress and additional cost to our family.
Stayed 2 nights in Jul 2025

8/10 Good

Edwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

4/10 Poor

Zachary

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Geeta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Jaco, Te Aroha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fir a short stay and 5 people it is enough
Stayed 1 night in Jul 2025

4/10 Poor

Shayne

Disliked: Staff & service, property conditions & facilities, room comfort

Eat elsewhere

Hotel is ok but fairly basic, sadly a very bad experience with the waitress resulted in us eating elsewhere.
Stayed 1 night in Jul 2025

8/10 Good

Stanislavs

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Jul 2025

2/10 Terrible

Rica Mae

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
A guy entered our room around 2:15am. I open my eyes a little bit to see his face but I can't recognized it. I was so nervous and scared that time so I didn't ask for help from my parents coz the first thing in my mind is that what if he has a knife or gun that he can use to kill us. He sat to our bed where I and my son sleeping. After that he stand up and turn on the light and open the door for about 2-5mins and then he go upstairs where my parents are sleeping, I don't know if what he is looking for. After a few minutes he went downstairs and leave our room. After he leave our room I immediately locked again the door and went upstairs to wake up my father and I told him that there is another person who entered our room. My father immediately went to reception but no one is on duty, he also ring the manager's number twice or thrice but the manager didn't pick up the phone to answer my father's call. So my father decided to call 155 at first and then the staff told to my father that he should call 111 for immediate response of an officer. The officer arrived in a minute and he also tried to ring the manager's number but still he didn't pick up the call. We went to our room with the officer and explained everything. Until now we are waiting for the update of cctv footage from the hotel. It's the first time I've encountered that kind of situation. My son was traumatized on what happened earlier, he don't want to sleep that time and he is crying thinking about what happened.
Stayed 2 nights in Jul 2025

8/10 Good

Val

Liked: Cleanliness, amenities, property conditions & facilities
The receptionist on our arrival was very friendly and welcoming. All staff were. The room we had was very clean, comfortable and warm. I'd recommend this hotel to everyone heading to Whakapapa. The only thing that I do have a gripe about is when we went to dinner in the restaurant. I had to pay separately for everything. Yes. Pre dinner drinks. Starters. Mains and dessert. But other than that. The meals were very good.
Stayed 3 nights in Jul 2025

10/10 Excellent

Duyi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

4/10 Poor

Yik Kong

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not enough lights at corridor to the extent that it's a safety concern. Room and bathroom sfor 4 adults are so small that it's not practical.
Stayed 1 night in Jul 2025

10/10 Excellent

Luba

Liked: Cleanliness, amenities, property conditions & facilities
Great location, lovely dinners in front of the. Real log fireplace and great winter ambiance, tidy and clean rooms. We would be definitely back. Simple and exactly what we were after.
Stayed 3 nights in Jun 2025

8/10 Good

Shikha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Nice for a short stay.
Stayed 1 night in Jul 2025

8/10 Good

Maria, Dargaville

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location and easy to find. Amazing views. Room cosy and warm. Spa could use a roof for when it rains. Restaurant was out of kids pizza for dinner could of offered an alternative.
Stayed 3 nights in Jul 2025

8/10 Good

Subin

Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay with Excellent Service
Stayed 1 night in Jul 2025

8/10 Good

JING

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great experience overall. The room is a little tiny for the family of four.
Stayed 1 night in Jul 2025

8/10 Good

Patience

Liked: Cleanliness, staff & service, property conditions & facilities
everything was great, will definitely come back
Stayed 1 night in Jul 2025

10/10 Excellent

Donald

Stayed 3 nights in Jul 2025

8/10 Good

arshad

Travelled with family and small children
Liked: Cleanliness, staff & service
We stayed for one night in family room with two single beds downstairs and a double upstairs. Hotel can do with a bit of renovation but beds were comfortable and room was clean. Staff was friendly and food looked good. Bathroom is small but shower was fine. Can hear people talking in adjacent rooms. Overall good stay as good location and services.
Stayed 1 night in Jul 2025

10/10 Excellent

Damian

Liked: Cleanliness, amenities, property conditions & facilities
Friendly helpful staff who provided info on local area. Comfortable reasonably priced variety of rooms with access to free drying room after coming from snow. Will definitely stay again & highly recommended
Stayed 5 nights in Jun 2025

8/10 Good

May

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable place to stay and staff are nice and friendly.
Stayed 2 nights in Jul 2025