7 Dec 2021 by Tharanga Suraweera
Thank you for taking the time to bring to our attention your recent experience at our hotel. We are sorry to know your stay with us had not been a great experience. We take our commitment to guest satisfaction very seriously and I have shared your specific comments with all departments concerned and it has been addressed. We hope to have the pleasure of welcoming you back in the future to show you we can deliver an improved experience.
Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. Smoking is allowed in designated areas at this 3-star hotel.
Available in all rooms: Free WiFi
Free self parking
Televisions come with cable channels. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Bathrooms include a shower with a rainfall showerhead, bidets and complimentary toiletries. Additionally, rooms include air conditioning and blackout curtains. An iron/ironing board and hairdryers can be requested. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a full breakfast daily.
Room service (during limited hours) is available.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees apply to children for meals. Children ages 5-11 are charged 50% of the meal rate when sharing existing bedding.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard and American Express. Cash is not accepted.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.