Hotel Riu Palace Tropical Bay - All Inclusive

4.0 star property

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Photo gallery for Hotel Riu Palace Tropical Bay - All Inclusive

2 outdoor pools, pool umbrellas, pool loungers
Reception
4 bars/lounges, swim-up bar, poolside bar
4 bars/lounges, swim-up bar, poolside bar
Aerial view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Parking included

Explore the area

View in a map
Norman Manley Boulevard, Bloody Bay Beach, Negril, Westmoreland
  • Place, Bloody Bay Beach
    ‪12 min walk‬
  • Place, Seven Mile Beach
    ‪16 min walk‬
  • Place, Kool Runnings Water Park
    ‪3 min drive‬
  • Airport, Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪83 min drive‬

Room options

Junior Suite, Garden View (L)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite, Partial Sea View (L)

  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (E)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Standard - E)

  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Suite, Garden View (B2C-US)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (B2C-US)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (B2C-US)

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (L)

  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Suite, Ocean View (L)

  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Garden View (B2C-CA)

  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (B2C-CA)

  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-CA)

  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (B2C-CA)

  • 29 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite, Ocean View (U)

10.0 out of 10
Exceptional
(5 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Double Room (C)

8.8 out of 10
Excellent
(6 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Garden View (C)

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite, Ocean View (C)

9.0 out of 10
Wonderful
(2 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (C)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

Suite, Ocean View (C)

  • 47 sq m
  • Sleeps 3
  • 1 King Bed

Double Room (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Junior Suite, 2 Bedrooms, Ocean View (U)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Oceanfront (U)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 8
  • 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (C)

  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds OR 4 Double Beds

Junior Suite, Connecting Rooms, Oceanfront (C)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds

Junior Suite, Connecting Rooms, Oceanfront (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Oceanfront (B2C-US)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds

Junior Suite, Connecting Rooms, Partial Sea View (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Oceanfront (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (E)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (E)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Oceanfront (E)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (U)

8.6 out of 10
Excellent
(102 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Suite, Ocean View (U)

8.2 out of 10
Very good
(51 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (U)

8.6 out of 10
Excellent
(40 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

Suite Junior with Garden View

  • 32 sq m
  • Sleeps 4

Suite Junior with Side Sea View

  • 32 sq m
  • Sleeps 4

Suite Junior with Ocean View

  • 32 sq m
  • Sleeps 4

Suite with Sea View

  • 47 sq m
  • Sleeps 2

Similar properties

About this property

Hotel Riu Palace Tropical Bay - All Inclusive

Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Tropical Bay - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Housekeeping is available on request.
Hotel Riu Palace Tropical Bay - All Inclusive offers 452 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Plasma televisions come with satellite channels.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Negril property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a hot tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Hotel Riu Palace Tropical Bay - All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Bloody Bay. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • The 5 restaurants, swim-up bar, and poolside bar offer choices for drinking and dining
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Treat yourself to aromatherapy, hot stone massages, or reflexology at Renova Spa
  • Services include a kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym, a sauna, and water skiing
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 2-minute drive from Seven Mile Beach and a few minutes from Kool Runnings Water Park
Hotel Riu Palace Tropical Bay - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Palace Tropical Bay - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a health club, and a hot tub. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi.

A children's pool, a sauna, and spa services are also featured at the family-friendly Hotel Riu Palace Tropical Bay - All Inclusive. Self parking is free.

This 4-star Negril property is smoke free.

Guests are served free buffet breakfast daily from 7 AM to 11 AM.
Hotel Riu Palace Tropical Bay - All Inclusive has 5 restaurants on site.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (some restrictions)
Dining and beverage availability limited at one or more venues

Water activities

Kayaking
Sailing
Snorkeling
Snorkeling excursions
Surfing/body boarding
Windsurfing

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7 AM to 11 AM
  • 4 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkelling
  • Volleyball
  • Water skiing
  • Windsurfing

Family friendly

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Sports massages
  • Swedish massages

Accessibility

  • No lift

More

  • 2 floors
  • 8 buildings
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Tropical Bay - All Inclusive

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive an email 2 weeks before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Riu Palace Tropical
Riu Palace Tropical Bay
Riu Palace Tropical Bay All Inclusive
Riu Palace Tropical Bay All Inclusive Negril
Riu Palace Tropical Bay Negril
Riu Tropical
Riu Tropical Bay
Riu Tropical Bay Palace
Riu Tropical Palace Bay
Tropical Bay
Riu Tropical Inclusive Negril
RIU Palace Tropical Bay All Inclusive
Hotel Riu Palace Tropical Bay - All Inclusive Negril

Hotel Riu Palace Tropical Bay - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 571 out of 1005 reviews
Rating 8 - Good. 230 out of 1005 reviews
Rating 6 - Okay. 115 out of 1005 reviews
Rating 4 - Poor. 48 out of 1005 reviews
Rating 2 - Terrible. 41 out of 1005 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Sujit

Liked: Cleanliness, amenities, property conditions & facilities
Clean Room , best beach view, great service.. Great food.. Great vibe......
Stayed 4 nights in Dec 2025

10/10 Excellent

Chellbi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing experience at the Riu Tropical Bay Negril! The staff were so welcoming, kind, and friendly. The rooms were clean and cleaned daily (if you choose). We had an ocean view and it was beautiful to wake up to. The property was kept up nicely and very well taken care of. There was always a variety of food options daily. We will definitely be coming back!
Stayed 9 nights in Dec 2025

4/10 Poor

Dmitry

Travelled with family
Disliked: Amenities
Not a 5-star hotel. It may have been one back in the day. But not now. At most, I'd give it 3 stars. A beautiful beach and the ocean, yes, but that is not what the stars are given for. Rude and ignorant staff, black mold in the rooms and bathrooms, clogged showers with barely a trickle of water, missing toilet accessories. Average at best food, no decent alcohol whatsoever, even impossible to pay extra/purchase. Slightly better wine is only at the specialty restaurants, but nowhere else. Why?! The hotel insists that everyone use the mobile app. And some genius decided that the maximum number of people per reservation or room is 2. So if you have kids with you or you occupy multiple rooms, you can't make a dinner reservation at a specialty restaurant. Or you must make separate dinner reservations from different mobile phones. But then, when you arrive, the staff tells you that they can only seat you at separate tables. What is the point of all of this?! Poor WiFi at the entire property. Keeps disconnecting constantly. The only way to fix it is to turn the WiFi off and back on on the device. And even then, at times, it just won't work at all. Beach chairs covered by bird poo. Old, washed-out beach towels. The management has been neglecting to maintain the hotel for a while... My experience makes me NOT want to come back to Jamaica again.
Stayed 8 nights in Dec 2025

2/10 Terrible

Ashish

Travelled with family and small children
Liked: Amenities
We booked and paid for a room to accommodate four people, but were initially given a room suitable for only two, which was very uncomfortable. After speaking with staff, we were moved to a four-person room, but not until our third day. The restaurants were consistently fully booked; we were only able to reserve the steakhouse on our last day, and the food was very poor. Additionally, a hotel alarm went off every night at 4 a.m., repeatedly disturbing our sleep. Positives: • Plenty of sun loungers available at both the beach and pool; no need to reserve early • Beautiful beach with calm waters • Well-maintained garden areas
Stayed 4 nights in Dec 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2025

10/10 Excellent

Rashida Kimesha

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very wonderful experience!
Stayed 7 nights in Dec 2025

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Every thing was good
Stayed 4 nights in Dec 2025

10/10 Excellent

Prince

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort
Stayed 7 nights in Aug 2025

8/10 Good

Jealen Robleado

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay especially the beach!! We’ll definitely come back.
Stayed 3 nights in Aug 2025

2/10 Terrible

Kevin

Stayed 4 nights in Oct 2025

10/10 Excellent

Ikeem

Stayed 4 nights in Oct 2025

10/10 Excellent

Geraldine

Stayed 9 nights in Oct 2025

8/10 Good

Keith, Green Pond

Liked: Cleanliness, amenities, property conditions & facilities
Courteous staff
Stayed 8 nights in Oct 2025

2/10 Terrible

Natalia

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible. Costumer services non existent
Stayed 6 nights in Oct 2025

10/10 Excellent

Breshana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment I arrived at the property, Beverly was determined to take excellent care of me. She embodies the true spirit of my island and reminded me what it means to experience genuine Jamaican love. The food was amazing, even my picky eater enjoyed every meal! My 7-year-old daughter felt so safe and comfortable that she confidently got her own food and visited the children’s club on her own. Words cannot express how proud I am of RIU Negril. Thank you for an unforgettable stay!
Stayed 6 nights in Oct 2025

2/10 Terrible

Aniya Laila

Stayed 4 nights in Oct 2025

10/10 Excellent

LATOYA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice and had many excursions to pick from, the staff was nice and attentive and the beach was amazing as well as the service on the beach
Stayed 3 nights in Oct 2025

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Jamacia and we will definitely be back!
Stayed 4 nights in Oct 2025

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes
Stayed 3 nights in Oct 2025

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i didn’t like how the desk personnel treated me on a incident I had there. i paid for two suites but treated me like I was off the street. I come to jamaica like every two months sometimes I bring 100 friends with me but to be honest moving forward I will probably use another resort
Stayed 3 nights in Oct 2025

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
The beache is beautiful
Stayed 3 nights in Oct 2025

10/10 Excellent

Erin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, staff was very nice, rooms were clean. Would happily stay here again.
Stayed 5 nights in Oct 2025

10/10 Excellent

Farouk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Oct 2025

10/10 Excellent

barton, marlton

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 7 nights in Oct 2025

10/10 Excellent

Dijana

Liked: Cleanliness, staff & service, property conditions & facilities
The stat is wonderful! The entertainment group fantastic! The food, AMAZING!!! We had a great time and will definitely be back!
Stayed 4 nights in Oct 2025