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Barceló Cappadocia

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Photo gallery for Barceló Cappadocia

A large indoor swimming pool with lounge chairs and a sunbed area, surrounded by stone walls and wooden beams.
A luxurious lobby with a central arched doorway, seating area with chairs, and decorative wall plants.
A luxurious indoor pool area with marble flooring, stone walls, and two white cushioned chairs.
A modern living room with a stone wall, a wooden staircase, a flat-screen TV, and a dining area with a table and chairs.
A corridor with a long table and chairs, a chandelier, and a massage room sign.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi

Explore the area

View in a map
Bahcelievler Mah. Nevsehir, Cad. No 17 Ortahisar Urgup, Ürgüp, Nevsehir, 50350
  • Place, Göreme National Park
    ‪1 min walk‬
  • Place, Ortahisar Castle
    ‪3 min drive‬
  • Place, Goreme Open Air Museum
    ‪8 min drive‬
  • Airport, Nevsehir (NAV-Cappadocia)
    ‪43 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Master Suite Duplex

A cozy living area with a round table, chairs, and a sofa. There is a kitchen area with a sink and a window overlooking a garden.

Master Suite Duplex

  • Valley view
  • 120 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Suite Duplex With Terrace

A modern living room with a stone wall, a wooden staircase, a flat-screen TV, and a dining area with a table and chairs.

Suite Duplex With Terrace

10.0 out of 10
Exceptional
(3 reviews)
  • Valley view
  • 57 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Suite (Duplex | Cave)

A modern hotel room with a wooden bench, a round dining table, a sofa, and a TV mounted on the wall.

Suite (Duplex | Cave)

  • 100 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite Duplex

A bedroom with a large bed, wooden headboard, and a view of a balcony.

Suite Duplex

10.0 out of 10
Exceptional
(4 reviews)
  • Valley view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room

A hotel room with two beds, a desk, a chair, a small table, and a TV.

Deluxe Room

10.0 out of 10
Exceptional
(13 reviews)
  • Valley view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, Balcony

A hotel room with a large bed, a desk, a chair, and a small table with a plant.

Deluxe Room, Balcony

8.6 out of 10
Excellent
(8 reviews)
  • Valley view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, Terrace

A hotel room with a large bed, bedside tables, a desk, and a chair.

Deluxe Room, Terrace

10.0 out of 10
Exceptional
(3 reviews)
  • Valley view
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite with Terrace

A hotel room with a large bed, a sofa, a desk, and a TV.

Junior Suite with Terrace

10.0 out of 10
Exceptional
(3 reviews)
  • Valley view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Room (Cave)

A modern hotel room with a wooden bench, a round dining table, a sofa, and a TV mounted on the wall.

Room (Cave)

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Suite

A modern hotel room with a round dining table, wooden chairs, a sofa, a TV, and a wooden cabinet.

Suite

8.0 out of 10
Very good
(1 review)
  • Valley view
  • 64 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Suite (Cave)

A modern hotel room with a wooden bench, a round dining table, a sofa, and a TV mounted on the wall.

Suite (Cave)

8.0 out of 10
Very good
(1 review)
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite With Terrace

A modern hotel room with a wooden bench, a round dining table, a sofa, and a TV mounted on the wall.

Suite With Terrace

  • Valley view
  • 64 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, Terrace (2A 1C)

A hotel room with a large bed, bedside tables, a desk, and a chair.

Deluxe Room, Terrace (2A 1C)

9.6 out of 10
Exceptional
(4 reviews)
  • Valley view
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Room (Duplex | 2A 2C)

A neatly made bed in a room with stone walls, wooden accents, and modern lighting fixtures.

Room (Duplex | 2A 2C)

  • Valley view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Room (Duplex | 3A 1C)

A modern living room with a stone wall, a flat-screen TV, a wooden coffee table, a sofa, and a desk with a chair.

Room (Duplex | 3A 1C)

  • Valley view
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, Terrace

A modern hotel room with a wooden bench, a round dining table, a sofa, and a TV mounted on the wall.

Suite, Terrace

  • Valley view
  • 64 sq m
  • Sleeps 4
  • 2 Single Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Suite, Terrace

A modern hotel room with a wooden bench, a round dining table, a sofa, and a TV mounted on the wall.

Suite, Terrace

  • Valley view
  • 64 sq m
  • Sleeps 4
  • 2 Single Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, Terrace

A hotel room with a large bed, a sofa, a desk, and a TV.

Junior Suite, Terrace

  • Valley view
  • 42 sq m
  • Sleeps 3
  • 2 Single Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Duplex (Master Suite)

A bedroom with a large bed, wooden paneling on one wall, a flat-screen TV, a bedside table with a phone, and stone walls.

Duplex (Master Suite)

  • Valley view
  • 120 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Suite

A modern hotel room with a round dining table, wooden chairs, a sofa, a TV, and a wooden cabinet.

Suite

  • Valley view
  • 64 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Suite

A modern hotel room with a round dining table, wooden chairs, a sofa, a TV, and a wooden cabinet.

Suite

  • Valley view
  • 63 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Room, Terrace (Duplex | 2A 2C)

A bedroom with a large bed, wooden headboard, and a view of a balcony.

Room, Terrace (Duplex | 2A 2C)

  • Valley view
  • 39 sq m
  • Sleeps 4
  • 2 Single Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Room, Terrace (Duplex | 3A 1C)

A bedroom with a large bed, wooden headboard, and a view of a balcony.

Room, Terrace (Duplex | 3A 1C)

  • Valley view
  • 39 sq m
  • Sleeps 4
  • 2 Single Beds OR 1 King Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 5
  • Free Wi-Fi

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4.3 out of 5, Excellent, 643 reviews
The price is €78
includes taxes & fees
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About this property

Barceló Cappadocia

This smoke-free hotel features a full-service spa, a restaurant, and a fitness center. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a steam room are onsite. Change of towels is available on request.
Barceló Cappadocia offers 151 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Memory foam beds feature premium bedding. A pillow menu is available. Televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, slippers, and hair dryers.

This Ürgüp hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a steam room, a fitness center, and a seasonal outdoor pool.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
During your stay at Barceló Cappadocia, you're just a quick walk from Göreme National Park. Free WiFi in public areas, free valet parking, and a full-service spa are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free valet parking and self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Indulge with Swedish massages, aromatherapy, or facials at the spa
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym and a steam room
  • Steps from Göreme National Park and a 5-minute drive from Sunset Point
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Barceló Cappadocia offers its guests a full-service spa, a steam room, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

There are 4 meeting rooms available. A seasonal outdoor pool, multilingual staff, and gift shops/newsstands are also featured at the luxury Barceló Cappadocia. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available.

This 5-star Ürgüp hotel is smoke free.

For a fee, guests can enjoy continental breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.
Barceló Cappadocia has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; TRY 1,200 for adults and TRY 600 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool (guest access)
  • Seasonal outdoor pool
  • Steam room
  • TV in common areas

Family friendly

  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Wedding services

Business services

  • 4 meeting rooms

Outdoors

  • In a national park
  • In the mountains
  • Outdoor furniture
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Hardwood flooring in room
  • Lift (210 centimetre wide door)
  • Stair-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • Banquet hall
  • Built in 2024
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • Smoking not allowed
  • Some LED lighting used
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: TRY 800 per pet, per night
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for TRY 2500 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately TRY 1200 for adults and TRY 600 for children
  • Pet fee: TRY 800 per pet, per night
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: TRY 2500 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number 23907
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open June 15 and close August 31.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Barceló Cappadocia Hotel
Barceló Cappadocia Nevsehir
Barceló Cappadocia Hotel Nevsehir

Barceló Cappadocia Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 190 out of 245 reviews
Rating 8 - Good. 35 out of 245 reviews
Rating 6 - Okay. 15 out of 245 reviews
Rating 4 - Poor. 2 out of 245 reviews
Rating 2 - Terrible. 3 out of 245 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Golam

It was a great stay.
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Donguk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are professional and the hotel design and facilities are excellent. I liked the Turkish bath, especially.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Ariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! 10/10 experience, the hotel has a beautiful indoor & outdoor pool, as well as a buffet restaurant that was delicious.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Ajah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa was excellent
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Selim

Liked: Cleanliness, staff & service, amenities
👍
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Shawqi

The hotel is clean and spacious .
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Tugba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles was perfect!
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Orhan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent new hotel
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Olivia

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, amazing friendly staff, VERY spacious hotel room and bathroom, gorgeously decorated. I strongly recommend.
Outside
Indoor pool
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

UFUK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb hotel

İt was amazing. Totally happy
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Mangesh

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very beautiful and well maintained. It’s at a drivable distance from all the key points in Goreme National Park, making it very accessible. Additionally the breakfast food is amazing, and our room was great too. Although the outdoor pool wasn’t open when we went, the indoor pool is just as beautiful and calming. You should definitely book this hotel.
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is polite, we got an upgrade for a duplex suite. The room was clean and spacious. Breakfast had a great variety of items. Overall a good hotel.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Ogechukwu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Carmelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Jan 2025
Verified review

8/10 Good

Pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The infrastructure
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was exceptional. Beautiful room, nice pool area, great amenities, very clean, staff are helpful. This hotel is new and some areas weren’t open yet, but didn’t impact our stay. Breakfast options were excellent.
Stayed 2 nights in Sep 2024
Verified review

8/10 Good

ANDYARA ANGELICA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time staying at Barcelo Cappadocia. Great facility, clean rooms, polite receptionists, helpful staff at the pool bar. Everything was great. Gym is a bit small and quite hot. No windows or AC. Everything else was good.
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Kwan Hung Kevin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not much service was available. We arrived with 3 luggage’s and no one was at the front door to help us bring in the luggages. When we checked into the room, it was different from the photos that were advertised at the time of the booking. We tried to talk to the front desk but they just rudely ignore the comment and mentioned that all rooms in the hotels were all the same. We had to call hotels.com to help us sort out the issue, which the staff at hotels.com helped and finally assisted us to a room change. Shout out to the hotels.com team for that. In general the hotel is new and clean. To use the pool the require swimming caps, which they charge another EUR 5 for , and if you want to use the hot tub, it is another EUR 35 for the reservation. So we rarely saw anyone use any of the facilities. The breakfast was quite good, but tables and floor are often not cleaned. Overall the hotel is good because it is new , but service and amenities were disappointing.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Sajeeva

Liked: Cleanliness, staff & service, property conditions & facilities

Good hotel, not the best location

We stayed in the 2 story suite rooms. They were spacious and nice. The bathroom was a bit small but no major issues except for finding the light switch. The breakfast buffet was mediocre at best. Besides the freshly made eggs, there's nothing that is worth it. The service was great except at the pool where we had to go and find the waiter vs the waiter coming to us to take our order. Location was outside of Goreme and that was the biggest hurdle, nothing nearby to walk to
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

sadaf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for everything. The only issue we had was too much chloride in the pool. Other than that the experience was wonderful and everything was up to standards.
Stayed 2 nights in Nov 2024
Verified review

8/10 Good

Aleksandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel location is not good in sense of view but it is very practical as starting point for visiting Capadoccia. Parking is available, size good. Reception is efficient & flexible, superior room (2042) was good in terms of size, cleanless, but amenitiess are ruther basic. Towels, bedding are excellent. Breakfast was great untill 16th of Nov. when majority of guests left which affected breakfast veriety and spa funcionality. I eould specially point out chef during breakfast which gladly prepared excellent eggs for us the way we expected up to last day. Weak point is room house keeping which 3 days out of 9 forgott to clean our room ( sign for room cleaning is well made and visible but...). SPA personel is horendeus, terrible in every sence, far far bellow hotel standard ( up to point that 2 "girls" just being "pritty" explained that you can get 1 towel/per person/per day because they don't have towels and that is thrir policy, laughing at our face). First time in my 40+ year of travelling I was insulted this way, such arogance and attitude. Also last 3 days they swiched of finish sauna, stopped heating pool and pool was "rented" yo school kids lessonss so it was not possible to use it. Bit dissapointing.
Stayed 9 nights in Nov 2025
Verified review

6/10 Okay

Maciej

Liked: Property conditions & facilities, room comfort

5-Star facility with a 3-Star Service

The hotel building has potential, but unfortunately, the service falls short. Cleanliness was acceptable (4/5), although some of the pool sunbeds were dirty and had not been cleaned during our 4-day stay. The staff is friendly and tries to help, but only a few speak English, which makes communication challenging. We stayed in one of the largest suites (Duplex with Terrace), but were disappointed to find a cigarette burn on the sofa, a torn and dirty curtain, a damaged bedsheet, stains on the carpet, and bird poo and feathers on the terrace. This is not what you expect when booking one of the top rooms in a 5-star hotel. The overall atmosphere felt odd. The management approach appears to be more focused on cost-saving than on delivering a high-quality guest experience. Food quality varied – breakfasts were noticeably better than dinners. During dinner, no drinks were provided, except for plain mineral water, which was poured from plastic bottles by the waiters (if they noticed you). Drink prices were overpriced, with no quality to justify the cost. Overall, if you expect a true 5-star experience, this hotel will disappoint. But if you lower your expectations to a 3-star level, you might still enjoy your stay.
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

YELDA

Liked: Cleanliness, staff & service, property conditions & facilities
Her şey çok güzeldi
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Yılmaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2. Defa kaldığımız bir yer çok memnun kaldık bir sonraki gidişlerimizde kalacağımız tek yer
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Laila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jeg følte kanskje at bassenget skulle vært litt varmere, likedan badstuen. Men det var utrolig vakkert og flott belysning Boblebadet fikk vi den varmen vi ønsket oss. Frokost var kjempebra og likeledes kvelds maten.
We could see the ballons from our room
Stayed 4 nights in Apr 2026