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Candlewood Suites New Braunfels by IHG

2.5 star property

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Photo gallery for Candlewood Suites New Braunfels by IHG

Exterior
Exterior
Desk, laptop workspace, blackout curtains, soundproofing
Property amenity
Desk, laptop workspace, blackout curtains, soundproofing

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View in a map
1471 N Interstate 35, New Braunfels, TX, 78130
  • Place, New Braunfels MarketPlace
    ‪15 min walk‬
  • Place, Guadalupe River
    ‪19 min walk‬
  • Place, Lake Dunlap
    ‪19 min walk‬
  • Airport, San Antonio, TX (SAT-San Antonio Intl.)
    ‪31 min drive‬

Room options

View all photos for Suite, 1 Bedroom (Kitchen Area)

Desk, laptop workspace, blackout curtains, soundproofing

Suite, 1 Bedroom (Kitchen Area)

8.0 out of 10
Very good
(1 review)
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

7.6 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Studio Suite, 2 Queen Beds, Accessible (Communications)

Desk, laptop workspace, blackout curtains, soundproofing

Studio Suite, 2 Queen Beds, Accessible (Communications)

8.8 out of 10
Excellent
(3 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 Queen Bed, Kitchenette

Desk, laptop workspace, blackout curtains, soundproofing

Studio Suite, 1 Queen Bed, Kitchenette

8.2 out of 10
Very good
(12 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Queen Beds

Desk, laptop workspace, blackout curtains, soundproofing

Studio Suite, 2 Queen Beds

8.4 out of 10
Very good
(13 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Desk, laptop workspace, blackout curtains, soundproofing

Studio Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 2 Queen Beds, Kitchenette

Desk, laptop workspace, blackout curtains, soundproofing

Studio Suite, 2 Queen Beds, Kitchenette

  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Accessible (Communications, Mobility)

Desk, laptop workspace, blackout curtains, soundproofing

Studio Suite, 1 King Bed, Accessible (Communications, Mobility)

8.8 out of 10
Excellent
(3 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Communications, Mobility)

Desk, laptop workspace, blackout curtains, soundproofing

Suite, 1 Bedroom, Accessible (Communications, Mobility)

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Mobility, Accessible Tub)

Desk, laptop workspace, blackout curtains, soundproofing

Studio Suite, 1 Queen Bed, Accessible (Mobility, Accessible Tub)

8.0 out of 10
Very good
(2 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

Candlewood Suites New Braunfels by IHG

A fitness center, a snack bar/deli, and a 24-hour business center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities. Housekeeping is available on request.
Candlewood Suites New Braunfels by IHG offers 83 air-conditioned accommodations with DVD players and coffee/tea makers. 39-inch LED televisions come with premium cable channels and pay movies. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This New Braunfels hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the helpful staff at Candlewood Suites New Braunfels by IHG. During your stay, you'll be within walking distance of Guadalupe River. Features include free WiFi in public areas and free self parking, plus a gym.
  • Free WiFi and wired Internet
  • Free self parking
  • Amenities include a front-desk safe, a 24-hour business center, and convenience store
  • Onsite recreation includes a gym
  • Just a 3-minute drive from Guadalupe River and 5 minutes from Comal River
  • Pets welcome for a fee
There's a snack bar/deli on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. A fitness center, a library, and a terrace are also featured at the business-friendly Candlewood Suites New Braunfels by IHG. Free self parking is available.

This New Braunfels hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Snack bar/deli

Things to do

  • Gym
  • Library

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Grocery/convenience store
  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Built in 2013
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 39-inch LED TV with premium cable channels
  • DVD player
  • Pay films

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Separate dining area

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 75 per pet, per week (maximum USD 150.00 per stay)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per pet, per week (maximum USD 150.00 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood New Braunfels
Candlewood Suites Aparthotel New Braunfels
Candlewood Suites New Braunfels
New Braunfels Suites
Candlewood Suites New Braunfels Aparthotel
Candlewood Suites Braunfels
Candlewood Suites New Braunfels
Candlewood Suites New Braunfels by IHG Hotel
Candlewood Suites New Braunfels an IHG Hotel
Candlewood Suites New Braunfels by IHG New Braunfels
Candlewood Suites New Braunfels by IHG Hotel New Braunfels

Candlewood Suites New Braunfels by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 428 out of 866 reviews
Rating 8 - Good. 224 out of 866 reviews
Rating 6 - Okay. 104 out of 866 reviews
Rating 4 - Poor. 66 out of 866 reviews
Rating 2 - Terrible. 44 out of 866 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

2/10 Terrible

lisa

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel smelled horrible. Not very clean in hallways and common areas. Did not speak English.
Stayed 1 night in Nov 2025

4/10 Poor

Jennifer

Stayed 1 night in Nov 2025

2/10 Terrible

Jeramie

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Upon arriving into our room, I was completely shocked to walk into the room I booked. Upon deciding to book, I was glad to see the studio suite pictured on the website. Carpet, desk and couch. However, the room that we were given did not resemble what I thought I paid for. There was no carpet, and no couch. I immediately went to the male front desk attendant and spoke with him. As I was explaining my issues, he laughed and said " Yes, the pictures are deceiving and some times are pictures of other properties." Being that I came with my wife, my 9yr old and 1yr old daughters, we were looking forward to utilizing the couch for one child to sleep on after our drive from Florida for the Thanksgiving holiday. Being that was now impossible, the attendant moved our rooms to a double bed room. Although that helped with my family a little, the floors of the new room were filthy. Our bare feet were dirty upon walking on them with the first 30 minutes. The refrigerator was covered with dust, the pillow cases were stained and the fire alarm constantly displayed its flashing red light. Again, even though the male front desk attendant tried to accommodate my family, it was very unprofessional and frustrating for him to laugh and confirm the fact that I was mislead into believing that I was receiving a certain hotel room, but instead I fell a victim to false advertising. As an IHG member, I expected what I paid for. Please update pictures of your rooms so travelers know what to expect.
Stayed 3 nights in Nov 2025

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities
Everything was perfect
Stayed 4 nights in Nov 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean and comfy beds!!
Stayed 1 night in Nov 2025

10/10 Excellent

Kirsten

Travelled with family
Clean room, large room, pretty comfortable beds! Great value for $!
Stayed 1 night in Nov 2025

10/10 Excellent

JENNIFER

Stayed 1 night in Nov 2025

10/10 Excellent

Reinaldo

Stayed 7 nights in Nov 2025

6/10 Okay

CRUZ G. MONTEMAYOR

Travelled with partner
Liked: Cleanliness
Rooms are spacious, fairly clean. Location is noisy. I understand it is an extended stay hotel, so the lack of a breakfast option or a bar is understandable.
Stayed 1 night in Nov 2025

10/10 Excellent

Adan

Stayed 7 nights in Nov 2025

10/10 Excellent

Iliana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Super friendly people and great service.
Stayed 1 night in Nov 2025

10/10 Excellent

Fidencio

Stayed 1 night in Oct 2025

10/10 Excellent

Malissa

Stayed 1 night in Oct 2025

10/10 Excellent

nikita

Stayed 2 nights in Oct 2025

8/10 Good

Ray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like having to turn in my dirty towels at the front desk to get clean ones or take them my garbage in order to get new trash bags. Guessing this is required when you tell them you do not need your room cleaned. Our stay was for 5 days.
Stayed 5 nights in Oct 2025

2/10 Terrible

Drew

Disliked: Cleanliness, amenities, property conditions & facilities
I had to cancel due to a family emergency and they refused to refund.
Stayed 1 night in Nov 2025

10/10 Excellent

Ximena

Stayed 1 night in Nov 2025

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice folks behind the counter and clean.
Stayed 1 night in Aug 2025

4/10 Poor

Adan

Stayed 7 nights in Oct 2025

10/10 Excellent

Gabriella

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms with kitchenette. Staff was friendly.
Stayed 1 night in Oct 2025

10/10 Excellent

William

Travelled with family
Liked: Amenities
The lady at the front desk was very friendly and helpful.
Stayed 2 nights in Oct 2025

10/10 Excellent

Joseph V

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Sep 2025

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Kitchen was acceptable. Ice Maker in refrigerator didn't work. Tasha was very engaging and helpful at front desk. Cleaning staff were very thorough. Did have a few insects, small roach and a couple of earwigs. Could use more sound proofing.
Stayed 7 nights in Oct 2025

10/10 Excellent

Reinaldo

Stayed 7 nights in Oct 2025

4/10 Poor

James

Stayed 1 night in Oct 2025