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Springhill Suites by Marriott Mystic Waterford

3.0 star property

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Photo gallery for Springhill Suites by Marriott Mystic Waterford

Lobby lounge
Exterior
Hypo-allergenic bedding, in-room safe, desk, blackout curtains
Business centre
Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
401 N Frontage Rd, Quaker Hill, CT, 06385
  • Place, United States Coast Guard Academy
    ‪3 min drive‬
  • Place, Connecticut College
    ‪3 min drive‬
  • Place, Connecticut College Arboretum
    ‪3 min drive‬
  • Airport, New London, CT (GON-Groton - New London)
    ‪10 min drive‬

Room options

View all photos for Studio, 1 King Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Studio, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(26 reviews)
  • 36 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, Multiple Beds

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Studio, Multiple Beds

8.4 out of 10
Very good
(26 reviews)
  • 36 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

7.6 out of 10
Good
(5 reviews)
  • 36 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, Multiple Beds (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Studio, Multiple Beds (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(3 reviews)
  • 36 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio, Multiple Beds (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Studio, Multiple Beds (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(1 review)
  • 36 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

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About this property

Springhill Suites by Marriott Mystic Waterford

An indoor pool, a 24-hour fitness center, and a snack bar/deli are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and dry cleaning are onsite. Housekeeping is available on request.
Springhill Suites by Marriott Mystic Waterford offers 80 accommodations with safes and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. LCD televisions come with cable channels and pay movies. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Springhill Suites by Marriott Mystic Waterford. During your stay, you'll be within walking distance of United States Coast Guard Academy. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free continental breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking and RV/bus/truck parking
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Just a 5-minute drive from New London Ferry Dock and 9 minutes from Naval Submarine Base New London
Springhill Suites by Marriott Mystic Waterford offers its guests an indoor pool and a 24-hour fitness center. There's a snack bar/deli on site. Free breakfast is served daily. Public spaces have free WiFi and wired Internet.

You'll find a business center on site. Multilingual staff, tour/ticket assistance, and coffee/tea in a common area are also featured at the business-friendly Springhill Suites by Marriott Mystic Waterford. Self parking is free.

This 3-star Quaker Hill hotel is smoke free.

Guests are served free continental breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Springhill Suites Marriott Hotel Waterford
Springhill Suites Marriott Waterford
Springhill Suites Marriott Hotel New London
Springhill Suites Marriott Hotel New London
Springhill Suites Marriott New London
Hotel Springhill Suites by Marriott New London
New London Springhill Suites by Marriott Hotel
Springhill Suites by Marriott New London
Springhill Suites Marriott Hotel
Springhill Suites Marriott
Hotel Springhill Suites by Marriott
Springhill Suites Marriott

Springhill Suites by Marriott Mystic Waterford Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 477 out of 945 reviews
Rating 8 - Good. 290 out of 945 reviews
Rating 6 - Okay. 105 out of 945 reviews
Rating 4 - Poor. 47 out of 945 reviews
Rating 2 - Terrible. 26 out of 945 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All stood out. The room was clean, the staff were amazing and quick. When we needed something from the front desk, they were up to our room in less than 5 minutes. Very speedy service. Grat amenities and they had the best breakfast every morning. I'm definately going to stay here again when I come to visit family!!! A++ in my book!!! Oh and Matt, I think his name was, at the front desk, very friendly, got what we needed in a timely manner, and let us know of some things in the area to do. A++ for Matt!!
Stayed 5 nights in Dec 2025

8/10 Good

Vanessa

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff was great and the room was nice and clean. My travel companions enjoyed the pool and the gym.
Stayed 2 nights in Dec 2025

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

Maria Belen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
El cuarto súper cómodo,limpios, desde la persona de recepción muy atentos, todo el staff muy cordial.
Stayed 1 night in Dec 2025

6/10 Okay

Paola

Liked: Staff & service
Rooms are outdated but staff were very nice.
Stayed 1 night in Dec 2025

10/10 Excellent

Lawrence

Stayed 1 night in Dec 2025

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was great and room was spotless
Stayed 2 nights in Dec 2025

8/10 Good

Madelaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitacion estaba limpia y comoda, el desayuno estaba bien. Si andas en un grupo es una muy buena opcion comparando precio a otros lugares cerca de la zona.
Stayed 1 night in Dec 2025

10/10 Excellent

Stacy, ASHLAND

Stayed 1 night in Dec 2025

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The Hotel is very clean but the furniture in the lobby and our room MAJORLY needs updated. The lobby chairs are cracked and peeling and the sofa bed in our room is ready for the curb!!!!!! Plus our room 118 has a bathroom that looks as if it's had water damage 4 or 5 times. The tile on the floor is detached, the ceiling has black water spots all over it and the wall paper is cut up. Everything was very clean but you can only polish a turd so much. And the breakfast was VERY good! Great fresh selection. And, in the evening they had a wonderful selection of coffee's, teas, hot chocolate with all the fixing and warm apple cider to go with the fresh baked chocolate chip cookies! Very unexpected but greatly appreciated. Now, just update the furniture so it doesn't look like something left on the curb and this place would be 100% awesome!
Stayed 3 nights in Nov 2025

4/10 Poor

emily

Stayed 1 night in Nov 2025

4/10 Poor

Angel Luis Toro, Chester

Travelled with family
Disliked: Property conditions & facilities
Room felt neglected. Alot of areas i cleaned myself.
Stayed 2 nights in Nov 2025

10/10 Excellent

Arturo

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean quiet very accommodating staff was very nice and welcoming
Stayed 1 night in Nov 2025

10/10 Excellent

Lourdes, Easton

Stayed 2 nights in Nov 2025

10/10 Excellent

Tracy

Stayed 1 night in Nov 2025

10/10 Excellent

Janet

Stayed 3 nights in Oct 2025

10/10 Excellent

Melissa

Stayed 7 nights in Oct 2025

10/10 Excellent

Ashley

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible! Especially the front desk team! They were so friendly and kind!
Stayed 1 night in Oct 2025

4/10 Poor

Marie

Chose Springhill Suites because we’ve really liked them. Paid extra on a high demand weekend. Really disappointed. This one is old, shabby, and in serious need of remodeling. The carpet was stained, the couch tattered, the furniture dented. The kitchen area was a fridge, microwave, and a couple paper plates. The bathroom was dated, but clean. The bedding was fine.
Stayed 2 nights in Oct 2025

10/10 Excellent

JOHN, Irvine

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and helpful.
Stayed 2 nights in Oct 2025

10/10 Excellent

Caleb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

8/10 Good

Beverly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room adequate for overnight stay.
Stayed 1 night in Aug 2025

10/10 Excellent

Leteya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is very pleasant , hotel is clean but could use so updating .
Stayed 1 night in Oct 2025

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean great breakfast. A great area to stat fir things to do.
Stayed 1 night in Oct 2025

10/10 Excellent

Jacques

Travelled with group
Liked: Cleanliness
warm welcome and very comfortable
Stayed 1 night in Oct 2025