6/10 Okay
Andres
Travelled with group
4 Feb 2025
We went to visit New Orleans for 3rd time, this one we booked in a different hotel.
We booked it on December 15 to stay between January 31 and February 3. The booking was for 2 rooms with Queen beds, after a lot of back and forth they found the reservation. One couple end up in the main building with not hot water to shower in the morning. Us in a room with cracks in the ceiling, mold in the shower, twin bed instead of Queen and people screaming for over one hour in the stairs next to us. One room with no covers in the bed, the other one no hair blower (we requested one and they never brought it). We ended up in a different room after complaining to them and Expedia. First and last time in this hotel for sure.
Andres
Stayed 3 nights in Jan 2025