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TownePlace Suites by Marriott Metairie New Orleans

3.0 star property

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Photo gallery for TownePlace Suites by Marriott Metairie New Orleans

View from property
Dining
Egyptian cotton sheets, premium bedding, desk, laptop workspace
Property amenity
Suite, 1 Bedroom | Living area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
5424 Citrus Blvd, New Orleans, LA, 70123
  • Place, Elmwood Village Shopping Center
    ‪2 min drive‬
  • Place, Shrine on Airline
    ‪3 min drive‬
  • Place, Soniat Playground
    ‪3 min drive‬
  • Airport, New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪11 min drive‬

Room options

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | Living room

Suite, 2 Bedrooms

7.6 out of 10
Good
(19 reviews)
  • 74 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living area

Suite, 1 Bedroom

  • 51 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio, 1 Queen Bed with Sofa bed, Bathtub (Mobility/Hearing Accessible, Tub)

Egyptian cotton sheets, premium bedding, desk, laptop workspace

Studio, 1 Queen Bed with Sofa bed, Bathtub (Mobility/Hearing Accessible, Tub)

7.4 out of 10
Good
(3 reviews)
  • 54 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio, 1 Queen Bed with Sofa bed (Mobility Accessible, Tub)

Egyptian cotton sheets, premium bedding, desk, laptop workspace

Studio, 1 Queen Bed with Sofa bed (Mobility Accessible, Tub)

8.6 out of 10
Excellent
(4 reviews)
  • 54 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio, 1 Queen Bed with Sofa bed (Hearing Accessible)

Egyptian cotton sheets, premium bedding, desk, laptop workspace

Studio, 1 Queen Bed with Sofa bed (Hearing Accessible)

7.6 out of 10
Good
(5 reviews)
  • 54 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio, 1 Queen Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

Egyptian cotton sheets, premium bedding, desk, laptop workspace

Studio, 1 Queen Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • 57 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Studio, 1 Queen Bed with Sofa bed, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

Egyptian cotton sheets, premium bedding, desk, laptop workspace

Standard Studio, 1 Queen Bed with Sofa bed, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio, 1 Queen Bed with Sofa bed

Egyptian cotton sheets, premium bedding, desk, laptop workspace

Studio, 1 Queen Bed with Sofa bed

8.8 out of 10
Excellent
(30 reviews)
  • 46 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

TownePlace Suites by Marriott Metairie New Orleans

Suburban hotel with free parking, in the vicinity of Tulane University
This smoke-free hotel features a 24-hour fitness center, coffee/tea in a common area, and a seasonal outdoor pool. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Housekeeping is available on request.
TownePlace Suites by Marriott Metairie New Orleans offers 124 accommodations with coffee/tea makers and hair dryers. Beds feature Egyptian cotton sheets and premium bedding. Plasma televisions come with premium cable channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and change of bedsheets can be requested.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.
Our customers tell us they can't get enough of the helpful staff at TownePlace Suites by Marriott Metairie New Orleans. During your stay, you'll be close to Tulane University. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free continental breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a front-desk safe, laundry facilities, and an elevator
  • Onsite recreation includes a 24-hour gym
  • 12 minutes by car from Tulane University and 12 minutes from Caesars Superdome
  • Dogs welcome for a fee (restrictions apply)
TownePlace Suites by Marriott Metairie New Orleans offers its guests a 24-hour fitness center and a seasonal outdoor pool. WiFi and wired Internet are free in public spaces. Free breakfast is available daily. The business-friendly TownePlace Suites by Marriott Metairie New Orleans also features barbecue grills, a picnic area, and coffee/tea in a common area. Self parking is free.

This 3-star New Orleans hotel is smoke free.

Guests are served free continental breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 9:30 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Dining table
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Living room
  • Seasonal outdoor pool
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping on request

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toilet paper
  • Towels provided

Entertainment

  • Plasma TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Living room
  • Mobile key entry
  • Recycling
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open May 30 and close October 13.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Marriott TownePlace Suites New Orleans
TownePlace Suites Marriott Metairie New Orleans
TownePlace Suites Marriott Metairie New Orleans Harahan
TownePlace Suites Marriott Metairie New Orleans Hotel
TownePlace Suites Marriott Metairie New Orleans Hotel Harahan
TownePlace Suites Metairie
TownePlace Suites New Orleans Metairie
TownePlace Suites by Marriott Metairie New Orleans Hotel
TownePlace Suites by Marriott Metairie New Orleans New Orleans

TownePlace Suites by Marriott Metairie New Orleans Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 484 out of 1000 reviews
Rating 8 - Good. 276 out of 1000 reviews
Rating 6 - Okay. 122 out of 1000 reviews
Rating 4 - Poor. 60 out of 1000 reviews
Rating 2 - Terrible. 58 out of 1000 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprised to see a kitchen in the suite, wish we knew about it before. Clean and quiet, will stay here again
Stayed 1 night in Oct 2025

2/10 Terrible

Yulonda

Stayed 1 night in Oct 2025

10/10 Excellent

Tiffani

Stayed 3 nights in Oct 2025

6/10 Okay

Shasta, Des Moines

Travelled with group
Quiet comfy bed, just bad location nothing around the hotel
Stayed 3 nights in Oct 2025

4/10 Poor

Amanda

Travelled with family
Disliked: Amenities
Restroom sink was clogged, had to go get fresh towels daily from front office. Hotel is run down and needs renovations. Several bugs and spiders throughout the 2 bdrm suite.
Stayed 3 nights in Oct 2025

10/10 Excellent

Kristina M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room
Stayed 1 night in Oct 2025

4/10 Poor

Melissa

Travelled with family
Disliked: Property conditions & facilities
The maintenance man was prompt and very nice. Fixed TV and microwave. Room was not cleaned properly. We asked for more towels and was told to go and get them after they were still drying. Not enough towels one set for 3 people. We checked out eft a day early because of the poorly managed hotel.
Stayed 3 nights in Oct 2025

2/10 Terrible

Melissa

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Horrible! Avoid! Avoid! Avoid!

The hallways feel hot, smell bad and look old. Then we got to our room… worst room we’ve ever had. There was mold in the air vents, stove was filthy, toilet wouldn’t flush, tub wouldn’t drain, cockroaches under kitchen cabinets, ceiling leaked, towels dirty, sticky spots on chairs, no toilet paper. We tried to take our kids to breakfast but all warmers were empty, waffle maker was broken, juice machine was empty. They had cereal but no milk and they had hard boiled eggs and slices of wheat bread. This place was absolute garbage and I’m requesting a refund.
Stayed 2 nights in Oct 2025

10/10 Excellent

Taryn

Liked: Cleanliness
Stayed 1 night in Oct 2025

4/10 Poor

Jaylyn

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The bed was not comfortable, dirty linen and walls, raggedy shower.
Stayed 1 night in Oct 2025

8/10 Good

Robert

Stayed 2 nights in Oct 2025

6/10 Okay

Demetrius

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Rooms were clean and well maintained. I started seeing roaches crawling
Stayed 2 nights in Oct 2025

6/10 Okay

Wang, Saint Cloud

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very old hotel. Very old.
Stayed 1 night in Oct 2025

8/10 Good

santanna

Stayed 1 night in Oct 2025

6/10 Okay

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Rooms seem to have been updated recently. The lobby and breakfast area could use the same treatment.
Stayed 3 nights in Oct 2025

2/10 Terrible

Tiffany

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It started with us trying to check in at 230 pm. We walked up to the desk and before checking her computer, the front desk female says Nope nothing available, come back at four. She was rude and impersonal. The guy who checked us in after coming back was much nicer. The breakfast was disgusting. The wait staff we so rude we only ate there one morning of our five night stay. They served spoiled milk. They also refused to refill any of the hot food at 815 am when breakfast goes till 9 am. The front desk refused to provide pool towels. The ONLY positive was the one day housekeeping came in is that they did a great job cleaning up the room. Otherwise the dumpsters outside were overflowing and stacked up on each side. The staff were out there spraying the bags and having to move them. The smell was horrendous. Beyond that as soon as you get into the hotel all you can smell is marijuana or a porta potty like smell. This is by far the worst hotel experience I've ever had. They shouldn't be allowed to charge what they do.
Stayed 5 nights in Oct 2025

8/10 Good

Eric

Stayed 1 night in Oct 2025

10/10 Excellent

Tamara, Clinton Twp.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, great parking, close to airport, large room
Stayed 1 night in Oct 2025

8/10 Good

Nicole

Liked: Cleanliness, property conditions & facilities
We appreciated its closeness to the airport, parking and the cleanliness of the room. It was disappointing that our room was not ready after arriving an hour and a half after check-in and the person on duty, was very matter of fact and presented with agitation. The bathroom could also use a big overhaul and updates.
Stayed 2 nights in Oct 2025

10/10 Excellent

Taimyra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay will be going back.
Stayed 2 nights in Oct 2025

10/10 Excellent

JUDITH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice. We checked in around 1 AM so we were all tired and the clerk was pulling a double shift. He was very professional and helpful. The room was perfect for 5 adults. Would definitely stay there again.
Stayed 1 night in Oct 2025

10/10 Excellent

Raymundo

Liked: Cleanliness, amenities
Good place
Stayed 1 night in Oct 2025

10/10 Excellent

Taliyah

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property ! Staff was amazing . Loved the cleanliness and the kitchenette in the room was fully stocked ! Didn’t have to buy pots that’s nice. Breakfast was good. Would stay again
Stayed 2 nights in Oct 2025

10/10 Excellent

Tevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

4/10 Poor

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025