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TownePlace Suites New Orleans Downtown/Canal Street

3.0 star property

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Photo gallery for TownePlace Suites New Orleans Downtown/Canal Street

2 bars/lounges, lobby lounge, rooftop bar
Lobby
Lobby
Premium bedding, pillow-top beds, desk, laptop workspace
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

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1600 Canal Street, New Orleans, LA, 70112
  • Place, Canal Street
    ‪1 min walk‬
  • Place, Saenger Theatre
    ‪6 min walk‬
  • Place, Caesars Superdome
    ‪10 min walk‬
  • Airport, New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪19 min drive‬

Room options

View all photos for Studio, 1 King Bed

Premium bedding, pillow-top beds, desk, laptop workspace

Studio, 1 King Bed

8.8 out of 10
Excellent
(22 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Queen Beds

Studio, 2 Queen Beds

Studio, 2 Queen Beds

9.8 out of 10
Exceptional
(29 reviews)
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Premium bedding, pillow-top beds, desk, laptop workspace

Suite, 1 Bedroom

8.0 out of 10
Very good
(1 review)
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Panoramic Studio, 2 Queen Beds, City View

Panoramic Studio, 2 Queen Beds, City View

Panoramic Studio, 2 Queen Beds, City View

10.0 out of 10
Exceptional
(2 reviews)
  • 42 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Mobility Accessible, Tub)

Premium bedding, pillow-top beds, desk, laptop workspace

Suite, 1 Bedroom (Mobility Accessible, Tub)

  • 46 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Hearing Accessible)

Premium bedding, pillow-top beds, desk, laptop workspace

Suite, 1 Bedroom (Hearing Accessible)

  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed (Mobility Accessible, Tub)

Premium bedding, pillow-top beds, desk, laptop workspace

Studio, 1 King Bed (Mobility Accessible, Tub)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed (Hearing Accessible)

Premium bedding, pillow-top beds, desk, laptop workspace

Studio, 1 King Bed (Hearing Accessible)

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Queen Beds (Mobility Accessible, Tub)

Premium bedding, pillow-top beds, desk, laptop workspace

Studio, 2 Queen Beds (Mobility Accessible, Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 2 Queen Beds (Hearing Accessible)

Premium bedding, pillow-top beds, desk, laptop workspace

Studio, 2 Queen Beds (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Premium bedding, pillow-top beds, desk, laptop workspace

Studio, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

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2 bars/lounges, rooftop bar, lobby lounge
SpringHill Suites by Marriott New Orleans Downtown/Canal Street
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
4.2 out of 5, Very good, 1,000 reviews
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includes taxes & fees
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About this property

TownePlace Suites New Orleans Downtown/Canal Street

Hotel with free breakfast, 4-minute walk to University Medical Center New Orleans
This smoke-free hotel features 2 bars/lounges, a 24-hour fitness center, and valet parking. Free continental breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business center, and concierge services are onsite. Housekeeping is available on request.
TownePlace Suites New Orleans Downtown/Canal Street offers 105 accommodations with coffee/tea makers and designer toiletries. Pillowtop beds feature premium bedding. 50-inch Smart televisions come with premium digital channels and Netflix. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at TownePlace Suites New Orleans Downtown/Canal Street. During your stay, you're just a quick walk from Canal Street. Free breakfast, free WiFi in public areas, and 2 bars are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Enjoy local cuisine while dining at Vue, an ELEVATED rooftop
  • Valet parking, self parking, and RV/bus/truck parking available for a fee
  • Services include free grocery shopping service, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Just a 4-minute walk from University Medical Center New Orleans and 7 minutes by foot from Joy Theater
  • Cats and dogs welcome for a fee
You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

There's an onsite business center. A 24-hour fitness center, tour/ticket assistance, and coffee/tea in a common area are also featured at the business-friendly TownePlace Suites New Orleans Downtown/Canal Street. Parking is available for a fee.

This 3-star New Orleans hotel is smoke free.

Guests are served free continental breakfast daily. Additionally, buffet breakfast is available daily for a fee.
Vue, an ELEVATED rooftop - This rooftop bar specializes in local cuisine and serves light fare only. Happy hour is offered.
Lobby Lounge - This lobby lounge specializes in local cuisine and serves light fare only. Happy hour is offered. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 20 per night)
  • Parking on site (USD 40 per night)
  • Valet parking on site (USD 59 per night)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site valet and self parking

Food and drink

  • Free continental breakfast available daily
  • 2 bars/lounges
  • Coffee and tea in common areas

Restaurants on site

  • Lobby Lounge
  • Vue, an ELEVATED rooftop

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping on request
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Biodegradable coffee stirrers available
  • Built in 2017
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 50-inch smart TV with premium digital channels
  • Netflix

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2 AM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per accommodation, per stay, plus a deposit of USD 150.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 40.00 per night
  • Valet parking fee: USD 59.00 per night
  • Nearby parking fee: USD 20 per night (499 ft away)
  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 10 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

TownePlace Suites New Orleans Downtown/Canal Street Hotel
TownePlace Suites Downtown/Canal Street Hotel
TownePlace Suites Downtown/Canal Street
TownePlace Suites Canal
TownePlace Suites New Orleans Downtown/Canal Street Hotel
TownePlace Suites New Orleans Downtown/Canal Street New Orleans

TownePlace Suites New Orleans Downtown/Canal Street Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 532 out of 879 reviews
Rating 8 - Good. 226 out of 879 reviews
Rating 6 - Okay. 62 out of 879 reviews
Rating 4 - Poor. 25 out of 879 reviews
Rating 2 - Terrible. 34 out of 879 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all around
Stayed 3 nights in Oct 2025

6/10 Okay

Charity

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
No room service claiming we needed to request for it.
Stayed 2 nights in Oct 2025

8/10 Good

James

Stayed 1 night in Oct 2025

10/10 Excellent

Maureen

Business traveller
Liked: Property conditions & facilities
Staff is so friendly, cheery and professional. Light switches and location related to what they do, a little confusing
Stayed 1 night in Oct 2025

10/10 Excellent

Kierra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking the hotel Rip me out 200 dollars wen parking was only 5,00 a day is where they park my car at
Stayed 2 nights in Sep 2025

10/10 Excellent

Kierra

Business traveller
Liked: Property conditions & facilities
The only thing I didn’t like was the parking they charge me 59 dollars a day for parking & the area they park my car at was 5 dollars a day so they rip me off wen I could of just walk my car to that area smh
Stayed 1 night in Sep 2025

10/10 Excellent

Delano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was welcoming and friendly .Room was great and clean.
Stayed 7 nights in Sep 2025

2/10 Terrible

Sierra

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stay clear of this hotel if you don’t want unknown outrageous charges on your card that they DO NOT notify you about. These people ended up maxing out my credit card for a weekend stay because of a parking fee. It was meant to be $40 ($20 per night) and they charged me over $3,000!!!!!! I got an alert from my credit card saying I went over the limit and couldn’t use it for all weekend because of this. After I had to reach out to them, they were saying they didn’t see the charge and I had to wait for a manager. When I spoke to the manager she told me the person put in the wrong number for the parking fee. They said they cancelled the transaction but it took almost a week to return to my card so I still could not use it during that stay. They did not refund me for the stay itself because I booked through Expedia.Otherwise they would have. I told Expedia this and they were essentially like it’s not their problem. I told them I would be getting a refund had I not booked through Expedia and just booked through this hotel and all they could say was sorry. Absolutely horrible customer service. Never experienced anything like this in my life. This is fraud to me. Do not book with Expedia if you are ever in a bind. They will not help you.
Stayed 2 nights in Sep 2025

10/10 Excellent

Janelle

Stayed 1 night in Sep 2025

8/10 Good

Kathryn

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The front desk staff weren’t very efficient nor helpful. Our room wasn’t cleaned as scheduled (our other party’s room wasn’t either) and so we had to go ask for new towels. Breakfast options were nice! Parking deck was PRICEY but there was a cheap parking lot a block behind the hotel.
Stayed 3 nights in Jun 2025

10/10 Excellent

Natejai

Stayed 1 night in Sep 2025

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very clean and spacious. Bathroom was spacious as well. Will definitely return. Rooftop bar had great drinks and amazing view of the city.
Stayed 1 night in Sep 2025

4/10 Poor

David

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Buyer Beware! The hotel charges $40/night for off site parking ($59 if you use valet) - but the posted rate at the lot is $20. I asked the hotel desk about why the hotel charges twice the posted rate, they said it allows you to go and come as you please (which you could do if you self paid at the lot since there is no attendant and it is based off your license plate) and they said the hotel monitors your car in the lot (the lot is a block from the hotel, and after midnight the parking valet left so no one was monitoring the lot from the hotel). As I walked back after parking in the parking lot, I walked past people opening doing drugs on the sidewalk and was also approached by an aggressive panhandler. As we dropped off our bags in front of the hotel, there is water coming out of a hotel drain onto the sidewalk at the unloading zone. The sidewalk was dirty, and the water was mixing with the filth - not something you would want to set your bags in. The wet tiles were also very slick - several of our family members slipped on the wet sidewalk tiles. Thankfully everyone was able to catch themselves without fallling. We had two view rooms with awesome views, but in both rooms the black out blinds were not properly adjusted - some would only partially open, obscuring the view, and the chain was broken on one of the blinds. One of our two rooms had an unpleasant smell (thankfully the other room was OK). The rooftop view area was awesome, but when we went up there was a guy smo
Stayed 1 night in Sep 2025

8/10 Good

Sharde, Hattiesburg

Liked: Cleanliness, staff & service
N/A
Stayed 3 nights in Aug 2025

6/10 Okay

Shana

Travelled with partner
Liked: Cleanliness, staff & service
The room accommodations were very basic. The queen beds felt more like full size beds with simple sheets and a simple bed cover. The lounge chair in the room was old and dirty. There wasn't a closet to store clothing and luggage away but rather a standard sized armoire. The views from the room were nice and there was a good breakfast selection. The property was allegedly pet friendly but there was no grass anywhere in the surrounding area to accommodate walking a dog. The property was in the downtown area where there is no grass. I think they said pet friendly just to reel in more paying cutomers to the hotel. The $40+ tax self parking is located off site around two blocks away because there is no parking area at the hotel. The valet parking for $59+ tax is only the 3/4 parking spots on the curb immediately in front of the hotel. My stay wasn't worth the price I paid! This hotel should invest in upgrading the rooms and amenities to ensure the stays for the customers are more pleasant and enjoyable!
Stayed 3 nights in Aug 2025

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful and the room was very nice! The rooftop patio was a great option for seeing the city and relaxing in the cooler evenings. It was walkable and offers easy and secure parking options as well!
Stayed 5 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

4/10 Poor

Kassandra

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was one of the cheaper options and was in walking distance to restaurants and attractions, although other hotels were closer. They had transportation options. Staff was never rude, but the hotel couldn’t provide extra pillows or blankets for several days. They had wiring issues, which was still a problem when they moved us to another room. We couldn’t turn all the lights off at night. The toilet was always running and the curtain was broken so we couldn’t enjoy the view. The shower was huge but the water pressure was not.
Stayed 7 nights in Aug 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service
The staff very helpful and pleasant
Stayed 4 nights in Aug 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel itself was fine. We didn’t like the cost of PARKING AND the parking is offsite, it’s about a block away which is just ridiculous. Also, there wasn’t a swimming pool, which was a bummer for the kids.
Stayed 3 nights in Jul 2025

10/10 Excellent

Tashia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a fantastic stay at this hotel! The room was not only immaculate but also incredibly comfortable, making it a true delight. The rooftop area was a highlight, offering stunning views and a perfect spot to unwind. I wholeheartedly recommend this hotel; the staff were exceptionally friendly and went out of their way to ensure our experience was nothing short of wonderful. It's a place I can't wait to return to! highlight, offering stunning views and a perfect spot to unwind. I wholeheartedly recommend this hotel; the staff were exceptionally friendly and went out of their way to ensure our experience was nothing short of wonderful. It's a place I can't wait to return to!
Stayed 2 nights in Aug 2025

10/10 Excellent

Jorja Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

8/10 Good

Judy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
12th floor smells like mildew
Stayed 4 nights in Jul 2025

8/10 Good

Faren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop area had great view and the continental breakfast was accommodating for all palates.
Stayed 4 nights in Jul 2025