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4.0 out of 5

"Right in the centre of the CBD, this is good quality accommodation. The room was comfortable and included self-catering facilities. With 4 Star accomm ... " More

By a verified traveller on Mon 23 Jul 2018

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Studio Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max
€92* Per night/room 17 May - 18 May

One Bedroom Executive Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

Two Bedroom Two Bathroom Apartment

Bed Count 1 King Bed Maximum Occupancy 5 Max

One Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Quest New Plymouth's great location gets high marks from our customers. During your stay, you'll be connected to a shopping centre and just a quick walk from Centre City Shopping Centre. You'll find features such as free WiFi in public areas and free self-parking, plus a gym. Built in 2009, this luxury aparthotel has 40 apartments. Free WiFi and a Smart TV are available in each apartment.

  • Each apartment offers a Smart TV, first-run films and a microwave
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Continental breakfast served daily for a fee
  • Extended parking available for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym and a sauna
  • Steps from Centre City Shopping Centre and Richmond Cottage

Quest New Plymouth ratings based on 2 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quest New Plymouth

Everyone (2)
4 out of 5

Comfortable City Centre Hotel

Pros: Central location; self-catering facilities.
Cons: Attention to detail; more generous provision of bathroom toiletries.
Right in the centre of the CBD, this is good quality accommodation. The room was comfortable and included self-catering facilities. With 4 Star accommodation you rightly expect overall standards to be good and they were. Unfortunately, the lack of attention to detail took the edge off an otherwise very positive experience. On arrival we made a cup of tea and discovered that there were only two milk sachets provided. We had to contact reception to get a couple more for our morning coffee. We used the self-catering facility to make a simple breakfast and found that the provided salt cellar was empty. There were insufficient bathroom toiletries provided for two people to take a daily shower and use them. It is a shame that we have these minor quibbles, because apart from these, it was a great place to stay.

Posted by , from New Zealand on 23 Jul 2018

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Comment from Hotel Management

24 Jul 2018 by Anup

Hi CD, Thank you very much for taking the time to review our property. It's always heartwarming to hear that our location was appreciated. We are changing our bathroom toiletries soon. We will be delighted to host you again with us at Quest.

4 out of 5

Posted by on 7 Dec 2018

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Comment from Hotel Management

12 Dec 2018 by Vishal Sandhu

Thank you, we really apperitiate your valuable feedback.

Property Features

Quest New Plymouth offers its guests a sauna and a fitness centre. Public spaces have free WiFi. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Quest New Plymouth. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4.5-star New Plymouth aparthotel.

  • 40 guestrooms or units
  • Built in 2009
  • Childcare (surcharge)
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • ATM
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Microwave
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking , Parking (limited spaces) , Free parking nearby

Transport

  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Quest New Plymouth offers 40 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. Smart televisions come with premium satellite channels and first-run films. This New Plymouth aparthotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

  • Smart television
  • Satellite channels
  • Premium channels
  • First-run films
  • Microwave
  • Stovetop
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Sound-insulated rooms
  • Climate control
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 7:00 AM to 9:00 AM and at the weekend from 8:00 AM to 9:00 AM.

Nearby Activities

Recreational amenities at the aparthotel include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email 7 days before arrival with check-in instructions and an access code. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 7 days before arrival with check-in information and an access code. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 40 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve on-site parking

This property accepts credit cards, debit cards and cash

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip

Host has indicated that there is a smoke detector on the property

Safety features at this property include a fire extinguisher, a security system and a first aid kit

This property is professionally cleaned

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. The property is professionally cleaned. Contactless check-in and contactless check-out are available.

  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Guest will receive an email before arrival 7 days
  • Contactless check-in is available
  • Guests will receive an email with special check-in instructions
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Parking height restrictions apply
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately NZD 15 for adults and from NZD 15 for children
  • Extended parking fee: NZD 10 per night
  • Rollaway bed fee: NZD 40 per night
  • Credit card charges are subject to a surcharge of 1.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Apartment New Plymouth
  • Quest New Plymouth
  • Quest New Plymouth Apartment
  • Quest New Plymouth Aparthotel
  • Quest New Plymouth New Plymouth
  • Quest New Plymouth Aparthotel New Plymouth

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.