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The Metrotel Motel

3.0 star property

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Photo gallery for The Metrotel Motel

Studio, Accessible | Terrace/patio
Double or Twin Room, 2 Bedrooms, Mezzanine
Double or Twin Room, 2 Bedrooms, Mezzanine | Balcony
Full-sized fridge, microwave, espresso maker, electric kettle
Terrace/patio

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
22 Gill Street, New Plymouth, 4310
  • Pukekura Park
    ‪11 min walk‬
  • Fitzroy Beach
    ‪17 min walk‬
  • Bowl of Brooklands
    ‪4 min drive‬
  • New Plymouth (NPL)
    ‪14 min drive‬

Room options

View all photos for Studio, Accessible

Studio, Accessible

Studio, Accessible

  • 33 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Double or Twin Room, 2 Bedrooms

Double or Twin Room, 2 Bedrooms

Double or Twin Room, 2 Bedrooms

  • 61 sq m
  • Sleeps 4
  • 2 King Beds OR 2 Twin Beds

View all photos for Studio

Studio

Studio

  • 33 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Double or Twin Room, 2 Bedrooms, Mezzanine

Double or Twin Room, 2 Bedrooms, Mezzanine

Double or Twin Room, 2 Bedrooms, Mezzanine

  • 49 sq m
  • Sleeps 4
  • 2 King Beds OR 2 Twin Beds

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About this property

The Metrotel Motel

Hotel in New Plymouth with free parking
Along with concierge services, this smoke-free hotel has dry cleaning and laundry facilities. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk and express check-out.
The Metrotel Motel offers 31 accommodations with espresso makers and hair dryers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 40-inch flat-screen televisions come with cable channels. Guests can make use of the in-room full-sized refrigerators/freezers and microwaves. Bathrooms include showers and complimentary toiletries.

This New Plymouth hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

During your stay at The Metrotel Motel, you're just a quick walk from Centre City Shopping Centre. Features include free WiFi in public areas and free self parking, plus dry cleaning service.
  • Free WiFi
  • Free self parking
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Steps from Centre City Shopping Centre and Coastal Walkway
As a guest of The Metrotel Motel, you'll find a terrace, concierge services, and laundry facilities. WiFi and wired Internet are free in public spaces. The Metrotel Motel also features dry cleaning/laundry services, express check-out, and complimentary use of a nearby fitness facility. Self parking is free.

This 3-star New Plymouth hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Bicycle storage

Family friendly

  • Cot (surcharge)
  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Cleaning supplies
  • Electric kettle
  • Espresso maker
  • Full-sized refrigerator/freezer
  • Microwave
  • Restaurant dining guides
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: NZD 20
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 35.0 per night.
  • Cribs (infant beds) are available for NZD 20.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: NZD 20 (subject to availability)
  • Crib (infant bed) fee: NZD 20.0 per night
  • Rollaway bed fee: NZD 35.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Guests arriving after 8:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Metrotel New Plymouth
Metrotel Motel New Plymouth
Metrotel Motel
The Metrotel
The Metrotel Motel Hotel
The Metrotel Motel New Plymouth
The Metrotel Motel Hotel New Plymouth

The Metrotel Motel Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 282 out of 330 reviews
Rating 8 - Good. 38 out of 330 reviews
Rating 6 - Okay. 7 out of 330 reviews
Rating 4 - Poor. 1 out of 330 reviews
Rating 2 - Terrible. 2 out of 330 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Geraldine

Travelled with partner
Liked: Amenities, property conditions & facilities
Very central and within walking distance of many amenities
Stayed 2 nights in Jan 2025

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Very clean and comfortable. Lovely receptionist. Only downside was our room was streetside so was quite noisy even though we were a floor up the street noise was not good.
Stayed 1 night in Jan 2025

10/10 Excellent

Scott

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very spacious, and quiet considering the cbd location
Stayed 2 nights in Jan 2025

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Nash

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Catherine, Listowel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and central. We walked all over downtown New Plymouth and left our car safely parked.
Stayed 1 night in Dec 2024

10/10 Excellent

Jack

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing property. Very clean and safe. Absolutely huge. Definitely will stay there again.
Stayed 1 night in Dec 2024

10/10 Excellent

Nicci

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love staying here, clean and tidy so comfortable close to all amenities
Stayed 1 night in Nov 2024

10/10 Excellent

Kati

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kia ora! We stayed just one night during our road trip; our room was beautiful and clean, staff were very helpful!
Stayed 1 night in Nov 2024

10/10 Excellent

sheng

Stayed 2 nights in Oct 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was comfortable, great sleep and it suited my requirements.
Stayed 1 night in Oct 2024

8/10 Good

Hsiao Wei

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Not too bad

It’s a nice central place, the room did smell when we arrived and the bath gel wasn’t filled up - this should be checked before checkin. Other than that, the facilities were functional and there was a nespresso machine with pods provided.
Stayed 2 nights in Sep 2024

8/10 Good

Bevan

Liked: Cleanliness, staff & service
Good
Stayed 2 nights in Sep 2024

10/10 Excellent

Lee Hiah

Liked: Cleanliness, staff & service, property conditions & facilities
Every Staff and service is excellent.
Stayed 2 nights in Sep 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, excellent parking - but very much first in first served! Very clean and spacious. Will definitely be back :)
Stayed 2 nights in Aug 2024

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay and would not hesitate to stay again. The room was really large and have everything needed. The bed was very comfortable and shower was great. It was in a really good location, close to restaurants, shops, museum and the beach
Stayed 2 nights in Aug 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place will definitely stay there again
Stayed 1 night in Jul 2024

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous. Most comfy bed. Shower didnt drain properly otherwise was amazing. For the manger, i didnt appreciate the reception calling twice about checking in. It would have been ok but i felt on this occasion the tone was unwelcoming. As a hotels.com gold member , this part could be improved to not feel unwelcome b4 even arriving.
Stayed 1 night in Jul 2024

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
I recently stayed at the Metrotel in New Plymouth and had a very pleasant experience. The motel is conveniently located in the heart of the city, making it easy to access nearby attractions, restaurants, and shops. The room was clean, modern, and well-maintained. The bed was comfortable, and the amenities provided, such as the flat-screen TV, free Wi-Fi, and kitchenette, added to the convenience of the stay. The bathroom was spotless and stocked with quality toiletries. The staff were friendly and helpful, always ready to assist with any queries or requests. The check-in and check-out process was smooth and efficient. The only minor downside was that the parking area could get a bit crowded, but it was manageable. Overall, the Metrotel offered great value for money and I would definitely consider staying here again on my next visit to New Plymouth. Pros: Central location Clean and modern rooms Friendly and helpful staff Free Wi-Fi and kitchenette Cons: Parking area can be crowded I highly recommend the Metrotel for anyone visiting New Plymouth looking for a comfortable and convenient place to stay.
Stayed 2 nights in Jul 2024

10/10 Excellent

Shane

Stayed 1 night in Jun 2024

10/10 Excellent

Johnny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 1 night in Jun 2024

10/10 Excellent

REBECCA

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2024

8/10 Good

ALVIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location
Stayed 2 nights in May 2024